Summary
Overview
Work History
Skills
I love to read and color or draw
Timeline
Generic

Kaydence Johnson

Caldwell,ID

Summary

Proven track record in enhancing customer dining experiences at Le Barons Honker Cafe, excelling in hospitality service expertise and efficient order management. Demonstrated ability to upsell with a focus on allergy awareness, boosting sales and customer satisfaction. Skilled in both cash handling and fostering warm customer relationships, ensuring a welcoming atmosphere and operational excellence. I am 18 years old and I'm working on getting my GED, I've been told I'm very friendly and have a kind voice.

Overview

4
4
years of professional experience

Work History

Server

Le Barons Honker Cafe
04.2024 - Current
  • Bussed and reset tables to keep dining room and work areas clean.
  • Cultivated warm relationships with regular customers.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Upsold high-profit items to enhance sales numbers.
  • Served food and beverages promptly with focused attention to customer needs.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Answered customers' questions, recommended items, and recorded order information.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.

Hostess

Red Robin
10.2023 - 06.2024
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Opened and closed seating sections according to volume of guests.
  • Completed daily side work and opening and closing duties without fail.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
  • Assisted customers with delivering orders, carrying additional trays and helping dish out items.

Food Service Worker

Jacks Drive in
08.2022 - 10.2023
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Learned other teammates' work tasks to train as backup.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Set up and broke down food service lines quickly to maintain service flow.
  • Prepared and served various food and drink items to customer specifications in fast-paced environments.
  • Developed and maintained positive relationships with customers to enhance service.
  • Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
  • Cross-trained in other kitchen positions to support staff and meet customer needs and demands.

Server

Black Bear Diner
02.2021 - 12.2021
  • Bussed and reset tables to keep dining room and work areas clean.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Cultivated warm relationships with regular customers.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • take orders in a timely matter
  • money handling
  • upsold food and drinks
  • make drinks for each table
  • carry up to 75 pounds

Skills

  • Guest Engagement
  • Safe Food Handling
  • Order Management
  • Menu Memorization
  • Cash Handling
  • Exceptional customer service

I love to read and color or draw

i love reading books especially on road trips and love to color or draw it helps calm me down when i need it plus its just fun.

Timeline

Server

Le Barons Honker Cafe
04.2024 - Current

Hostess

Red Robin
10.2023 - 06.2024

Food Service Worker

Jacks Drive in
08.2022 - 10.2023

Server

Black Bear Diner
02.2021 - 12.2021

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Kaydence Johnson