Summary

Overview

Work History

Education

Skills

Timeline

Kaydin Roberts

Albany,GA

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

years of professional experience

Work History

Practice Administrator

Mann Dental Care

12.2025 - Current

Managed financial aspects of practice, overseeing budgeting, billing, and insurance claims processing to ensure operational efficiency.
Oversaw compliance with healthcare regulations, maintaining high standards of patient care and operational integrity.
Streamlined patient scheduling processes to enhance clinic efficiency and reduce wait times.
Enhanced patient satisfaction with timely appointment scheduling and organized recordkeeping.
Coordinated implementation of patient engagement initiatives, enhancing appointment reminders and follow-up communications.
Streamlined office operations by implementing efficient administrative systems and procedures.
Developed training programs for new administrative staff, ensuring consistency in operations and service quality.
Trained junior staff on best practices for claims processing and documentation.
Evaluated insurance claims for accuracy and compliance with company policies.
Handled human resources tasks such as hiring, onboarding, payroll management, and employee relations issues resolution.
Increased staff productivity by providing training, guidance, and performance evaluations.
Managed a team of 8 office personnel to ensure effective workflow and communication.
Led team meetings to align departmental goals with overall practice objectives, fostering collaborative work culture.
Fostered positive work culture through promotion of open communication, teamwork, and professional development opportunities for staff.
Collaborated with physicians to develop strategic plans for expanding the scope of services offered by the practice.
Coordinated facility maintenance to ensure a clean, comfortable environment for patients and staff members alike.

Operations Manager

Blackberry Mimosa

02.2025 - 01.2026

Managed day-to-day operations, payroll, scheduling, and payment collection for remote and in-person staff to ensure smooth operational flow.
Streamlined business processes to enhance remote collaboration and drive profitability.
Negotiated vendor contracts to secure cost-effective pricing and optimize resource allocation.
Led branding, digital engagement, and social media strategy to attract new clients.

Area Sales Manager

Everstory Partners

10.2022 - 06.2025

Mentored sales teams on CRM systems, remote communication, and customer relationship strategies to enhance engagement and drive sales.
Conducted contract negotiations, resolved escalations, and maintained high client satisfaction.
Analyzed KPIs and sales data to drive virtual and in-person business development.
Coordinated online and community outreach events to increase brand visibility and strengthen community relations.

General Manager

Promise Land Funeral Home

06.2021 - 10.2022

Directed operations and staff scheduling to ensure compliance with service authorizations and maintain service quality.
Implemented processes and digital systems that streamlined operations and enhanced service delivery.
Provided compassionate service while managing sensitive client needs with confidentiality and discretion.

Sr. Financial Relationship Consultant – Team Lead

Regions Bank

08.2017 - 05.2021

Assisted clients with loans, credit, and portfolio management through in-person and virtual meetings, fostering strong client relationships.
Exceeded sales goals by prospecting leads and cross-selling financial solutions.
Trained and managed staff on financial products and remote customer service tools, enhancing team knowledge and service delivery.
Managed incoming calls, emails, and faxes from customers, ensuring timely and effective resolution of inquiries.

Customer Service Manager

Walmart

11.2012 - 08.2017

Exceeded customer satisfaction and efficiency goals through proactive issue resolution.
Managed scheduling, client escalations, and ensured adherence to quality assurance standards.
Supervised customer service operations and trained team members to enhance service delivery.

Store Manager

LensCrafters

10.2009 - 11.2012

Directed retail operations, team hiring, and development to enhance service delivery.
Monitored financial performance and optimized processes to increase profitability.
Oversaw insurance claims processing and prior authorizations.