Kaye Blocker
Tallahassee,FL
Summary
Adept at office management and customer service, significantly enhancing patient satisfaction and operational efficiency at Southeast Alabama Medical Center. My expertise in data entry and organizational skills led to streamlined processes, reducing wait times and improving interdepartmental communication.
Overview
15
15
years of professional experience
Work History
Office Manager
Blocker Heating and Air
03.2015 - 06.2019
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Outpatient Registration Clerk
Southeast Alabama Medical Center, SAMC
09.2009 - 02.2015
- Reduced wait times for patients with accurate data entry and swift processing of insurance authorizations.
- Elevated overall clinic performance metrics through consistent adherence to best practices in outpatient registration and patient care coordination.
- Improved interdepartmental communication by effectively liaising between patients, providers, and other healthcare professionals.
- Enhanced patient satisfaction by efficiently managing registration processes and maintaining a welcoming environment.
- Received and entered co-pays into patient's account
- Welcomed as many as 150 patients daily, directing to appropriate departments within facility and coordinating assistance with transportation.
Unit Secretary
Southeast Alabama Medical Center, SAMC
09.2006 - 09.2009
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed incoming calls and directed to appropriate department.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
- Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
- Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
- Maintained rapport with physicians, nurse,s and other healthcare personnel.
Unit Secretary
Flowers Hospital
08.2004 - 09.2006
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
- Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
Education
High School Diploma -
Rehobeth High School
Dothan, ALSkills
- Customer service
- Office management
- Organizational skills
- Office administration
- Data entry
- Customer relations
- Clear oral/written communication
- Billing
- Scheduling and calendar management
Timeline
Office Manager
Blocker Heating and Air
03.2015 - 06.2019
Outpatient Registration Clerk
Southeast Alabama Medical Center, SAMC
09.2009 - 02.2015
Unit Secretary
Southeast Alabama Medical Center, SAMC
09.2006 - 09.2009
Unit Secretary
Flowers Hospital
08.2004 - 09.2006
High School Diploma -
Rehobeth High School
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