Summary
Overview
Work History
Education
Skills
Certification
Project Management
Timeline
Generic

Kaye Crook

Warner Robins,GA

Summary

A highly accomplished and innovative IT professional with a remarkable track record in the industry, showcasing exceptional proficiency in diverse roles including Agile Delivery Lead, Product Owner, and Senior Systems Analyst. Demonstrated expertise lies in spearheading agile projects and consistently delivering outstanding software solutions. Possesses extensive knowledge of agile methodologies and a comprehensive understanding of the software development life cycle (SDLC). A standout attribute includes the effective leadership of cross-functional teams, ensuring successful project outcomes with a focus on excellence and streamlined operations.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Agile Delivery Lead

GEICO
11.2022 - Current
  • Delivering Value as an Individual Contributor and a Servant Leader to a Team of Business Partners, Product Owners, and Engineers.
  • Streamline sprint planning, backlog refinement, and prioritization meetings for multiple scrum teams to ensure ongoing progress aligned with corporate strategies.
  • Enhanced productivity and coordination through the adoption of Agile methodologies, resulting in a more efficient and effective workflow and communication.
  • Worked effectively with multiple Scrum teams both internally and offshore.
  • Developed and maintained project plans, sprint backlogs, and release schedules, employing agile tools and techniques to drive efficient project execution.
  • Performed retrospectives, implemented process enhancements, and cultivated a culture of continuous improvement within the team.

Product Owner/Senior Systems Analyst

GEICO
01.2011 - 11.2022
  • Gathered and analyzed user requirements and translated customer needs into actionable product features.
  • Managed product backlogs, crafted user stories, and curated roadmaps for successful product launches. Formulated user stories and acceptance criteria to promote effective communication with stakeholders and development teams.
  • Strong problem-solving abilities and a data-driven approach to decision-making, leveraging metrics and feedback to continuously improve products.
  • Supported the creation and maintenance of comprehensive product and system documentation, such as user manuals, release notes, training materials, process flowcharts, system configurations, and technical specifications, enabling efficient knowledge transfer and enhancing system understanding within the organization.
  • Demonstrated a strong business acumen and the ability to translate customer requirements into actionable product backlogs and user stories.
  • Collaborated closely with stakeholders to gather and prioritize requirements, ensuring that product development efforts aligned with strategic goals and customer needs.
  • Engaged with development teams, guiding and clarifying throughout agile development to ensure optimal product outcomes.
  • Conducted comprehensive analysis of complex business systems and processes, identifying gaps, bottlenecks, and areas for improvement.
  • Collaborated with cross-functional teams to define system requirements, document use cases, and develop functional specifications.
  • Conducted thorough testing and quality assurance activities, ensuring adherence to defined requirements and standards.
  • Played a key role in system implementations and upgrades, providing technical expertise, troubleshooting support, and user training.
  • Provided triage support for multiple products, addressing issues and collaborating with IT teams and end-users to ensure the smooth operation of critical systems. Leveraged diverse tools including Quantum Metrics, Splunk, Fiddler, SQL, Duck Creek API, and Manuscripts to enhance the analysis and presentation of discoveries.
  • Worked in partnership with the legal and compliance divisions to guarantee that the product adhered to industry regulations.
  • Monitored KPIs to track product performance and improved adoption and satisfaction.
  • Collaborated with UX/UI designers for smooth user experience and intuitive interfaces.
  • Prepared and delivered comprehensive product presentations to executive teams, providing updates on product performance, roadmap, and upcoming initiatives.
  • Conducted rigorous testing and analysis of Persado's AI-powered marketing language platform, ensuring its functionality, accuracy, and efficiency.
  • Implemented Persado's marketing language platform in client environments, yielding measurable boosts in campaign performance and customer engagement.

Business Analyst

GEICO
12.2002 - 01.2011
  • Interacted with internal customers to understand business needs and translate into requirements and project scope.
  • Collaborated with stakeholders to define project objectives and criteria.
  • Performed gap analysis to identify areas of improvement.
  • Improved business direction by prioritizing customers and implementing changes based on collected feedback.
  • Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.

Licensed Insurance Agent

GEICO
11.1997 - 12.2022
  • Calculated quotes and educated potential clients on insurance options.
  • Attended continuing education courses and workshops to gain additional insurance industry knowledge.
  • Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
  • Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.

Education

High School Diploma -

Warner Robins High School
Warner Robins, GA
06.1994

Skills

  • Agile Methodology
  • Leadership and Team Management
  • Product Ownership
  • Systems Analysis
  • Stakeholder Management
  • Project Management
  • Technical Knowledge
  • Continuous Improvement
  • Communication

Certification

  • Certified ScrumMaster® (CSM®)
  • Certified Scrum Product Owner® (CSPO®)
  • Certified SAFe® 5 Scrum Master
  • Certified SAFe® 5 Product Owner/Product Manager
  • AgilityHealth Facilitator
  • AZ-900 Azure Fundamentals

Project Management

 JIRA, Azure DevOps, Confluence, Kanban Boards, Microsoft suite (Word, Excel, PowerPoint, Visio, Outlook), WebEx, Workday, SharePoint, Adobe, and Caliber.  

Timeline

Agile Delivery Lead

GEICO
11.2022 - Current

Product Owner/Senior Systems Analyst

GEICO
01.2011 - 11.2022

Business Analyst

GEICO
12.2002 - 01.2011

Licensed Insurance Agent

GEICO
11.1997 - 12.2022

High School Diploma -

Warner Robins High School

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Kaye Crook