KAYE MCCOMAS
GILBERT,AZ
Summary
A results-oriented executive well-versed in interfacing and consulting on business processes to drive results based on sound overall business judgment. Successful at stepping into diverse positions and making immediate positive contributions. Skilled in strategic planning, problem-solving, and communication with excellent understanding of business principles, project management and team leadership. Dedicated to building and leading talented and motivated individuals employing a proactive, adaptable, creative, and collaborative approach.
Overview
33
33
years of professional experience
Work History
VP Business Development & Sales & Marketing
Financial Recovery Services Inc
08.2021 - 09.2024
- Targeted and established profitable relationships with new and existing clients and aligned these relationships with company’s strategic goals and objectives.
- Generated, qualified, and followed up on sales leads to build sales pipeline and add 5-20 new and verified prospective client targets monthly.
- Fostered relationships that lead to revenue generation. Created and refined exclusive marketing materials, presentations, and documents.
- Ensured that all collateral effectively communicated workflow processes and value propositions.
- Utilized a combination of assertive and consultative sales methods.
- Tailored the sales approach to meet clients’ unique needs and achieve financial targets.
- Implemented targeted and customized marketing strategies that resonated with prospective clients.
- Recommended business solutions based on a thorough understanding of client requirements.
- Maintained CRM to ensure accurate and updated contacts, leads, opportunities, sales pipeline, and follow-up cadence.
- Implemented cost-saving measures by identifying areas of inefficiency within the organization.
SVP Business Development & Client Services
Emergent Business Group
07.2017 - 08.2021
- Utilized client relationship management skillsets and worked independently to develop opportunities that further established organizational goals.
- Supported the organization in creating brand awareness through content writing, presentations, and marketing collateral design and development.
- Supported the organization by leading and managing all procurement exercises. Provided well-written and organized content, articulated policies and procedures, provided all supporting documentation, and presented highly professional finished projects to the prospective client's procurement team.
- Participated in Compliance initiatives by developing well-written, comprehensive policies and procedures to ensure compliance with laws, regulations, and accrediting organizations.
- Streamlined communication through our Client Services platform and liaised between internal operations and the company client base.
- Served as the client's primary point of contact and facilitated and resolved any operating issue requiring intervention. Collaborated with department heads to address and resolve upwards of 5-10 incoming daily calls and emails from key contact client representatives.
- Developed and executed strategic initiatives to drive business growth, resulting in higher revenues and market share expansion.
- Collaborated with executive leadership team members on long-term strategic planning that ensured sustainable success for the company.
SVP Operations
Phoenix Asset Group
01.2017 - 07.2017
- Employed, developed, and executed procurement documents, master servicing agreements, and compliance tracking tools to assist in overseeing the assignment of purchased delinquent receivables to 10+ Outsourced Collection Agency firms.
- Engaged extensively in project management to maximize process improvement opportunities, system enhancements, and vendor performance analytics and reporting tools.
- Managed and maintained superior and effective relationships with the Outsourced Collection Agency network utilizing a partnership approach to facilitate buy-in and achievement of performance-related financial and regulatory compliance goals.
- Assessed individual Outsourced Collection Agency operations, systems, and financial performance and suggested ways to optimize results through strategic process changes, utilization of additional/better results-focused skip trace tools, scoring, communicative options, and analytics.
- Hosted vendor performance reviews weekly, monthly, quarterly, or as needed to ensure individual targets and key metrics were on track to meet or exceed expectations.
- Established performance metrics and KPIs to monitor progress, ensuring continuous improvement in operations.
- Established robust compliance programs to ensure adherence to industry regulations and mitigate legal risks.
- Enhanced customer satisfaction by implementing service improvements based on feedback analysis.
- Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
- Increased company profits through performance optimization strategies and efficiency improvements.
VP of Business Development
Glass Mountain Capital
02.2010 - 01.2017
- Identified and developed profitable business relationships aligned with company goals and objectives.
- Developed sales leads, created relationships, and built revenue streams from new and existing customers, contributing to 93% of the company's annual revenue.
- Developed and fine-tuned exclusive marketing collateral, presentations, and comprehensive documents relative to workflow processes.
- Employed a unique blend of assertive and consultative sales techniques to achieve financial goals.
- Employed marketing strategies and recommended business solutions based on prospective client needs.
- Generated revenue growth opportunities from current and new client relationships.
VP Business Development
Dynamic Recovery Services
05.2006 - 01.2010
- Developed Financial Services outsourcing program, proposal templates, collateral material, and marketing presentations.
- Developed sales leads, created relationships, and built revenue streams from new and existing customers.
- Assisted operations team in auditing, compliance, and various specialty projects, including lettering, scoring, and training.
- Defined, documented, and implemented company operational policies and procedures and assisted in developing standards for preserving integrity and security of data, reports, and access.
- Collaborated closely with various department heads on strategic planning initiatives to ensure alignment between corporate goals.
- Negotiated favorable contracts with vendors, securing advantageous terms for company while maintaining strong professional relationships.
- Developed and executed targeted business development initiatives, leading to expansion of company's client base.
Director Recovery Operations
Federated Department Stores (MACY'S)
04.1991 - 04.2005
- Successfully managed performance-driven inbound/outbound call unit with exceptional adherence to associated call center standards, goals, and expectations.
- Managed and strategically maximized bad debt recovery, managed all bankruptcy-related processes, and developed efficient, automated processes to effectively manage debt counseling agencies and programs for all Federated Department Stores.
- Employed strategic relationship and performance partnership approach in managing outside vendors, including third-party collection agencies, attorneys, debt counseling agencies, and bankruptcy and probate processors.
- Established and managed annual plan and monthly forecasting of bad debt recovery, bankruptcy losses, and associated fee expenses for all Federated portfolios.
- Established culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Cultivated positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
- Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.
- Evaluated employee performance objectively using established metrics, leading to fair compensation adjustments based on meritocracy principles.
- Enhanced data-driven decision-making by implementing advanced analytics and reporting tools.
Education
State of Ohio Police Officer Certification - Law Enforcement
Ohio Peace Officer Training Academy
London, OH04.1982
Paramedic Certification - Emergency Medicine
University of Cincinnati Emergency Medical Center
Cincinnati, OH03.1980
Skills
- Superior People Skills & Client Relations
- Highly Organized
- Attention to Detail
- Problem Solving & Resolution
- Listening Skills
- Business Development
- Project Management
- Self-starter & Quick Learner
- Process Improvement
- Analytical
- Critical and Creative Thinking
- Multi-tasking & Time Management
- Professional Presentations
- Excellent Written & Verbal Communication Skills
Volunteer Experience
The Open Table Organization - A Poverty Alleviation Movement – August 2009 to Present
A collaboration of faith communities, government, business and non-profits working through Open Table, a shared purpose model, to transform poverty to sustainability and wholeness.
Timeline
VP Business Development & Sales & Marketing
Financial Recovery Services Inc
08.2021 - 09.2024
SVP Business Development & Client Services
Emergent Business Group
07.2017 - 08.2021
SVP Operations
Phoenix Asset Group
01.2017 - 07.2017
VP of Business Development
Glass Mountain Capital
02.2010 - 01.2017
VP Business Development
Dynamic Recovery Services
05.2006 - 01.2010
Director Recovery Operations
Federated Department Stores (MACY'S)
04.1991 - 04.2005
State of Ohio Police Officer Certification - Law Enforcement
Ohio Peace Officer Training Academy
Paramedic Certification - Emergency Medicine
University of Cincinnati Emergency Medical Center
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