Results-driven Salesforce Scrum Master with a proven track record of success in leading cross-functional teams and implementing Agile methodologies. Over five years of hands-on experience in Scrum, Agile, and leadership roles within Salesforce environments. Adept at fostering collaboration, driving project delivery, and ensuring the successful implementation of Salesforce solutions. Skilled in facilitating sprint planning, backlog refinement, and daily stand-ups to optimize team performance and enhance product delivery. Committed to delivering high-quality solutions that align with business objectives and enhance overall efficiency. Open to another challenge to leverage my expertise in Salesforce and Agile methodologies to drive innovation and achieve organizational success.
(Spearheaded the Mogli Salesforce Application Upgrade project, In which, I led a dynamic team through the successful transition to the latest versions of the Mogli SMS software)
(Spearheaded the Salesforce Team Collaboration Feature Implementation project, I spearheaded the successful integration of a collaborative toolset within the Salesforce environment, enhancing team communication and efficiency. This transformative initiative aimed to streamline workflows, improve cross-functional collaboration, and elevate overall productivity.)
· Provided Servant leadership for multiple Scrum teams in the delivery of software projects using Agile and Kanban methodologies, achieving an 85% success rate.
· Acted as a liaison between the development team and upper management, ensuring alignment of objectives and goals.
· Improved team performance by implementing KPI metrics and prioritizing areas for improvement. Results: A 5% increase in team performance.
· Facilitated Scrum Ceremonies with my team and provided agile coaching as needed,
· Provided mentorship to team members and collaborated with stakeholders to ensure project goals were met through conflict management and servant leadership. Results: A 15% increase in team member satisfaction and retention.
· Utilized TFS, Jira, and Azure DevOps, and PowerPoint presentations as Agile tools to increase team productivity. Results: A 15% increase in team productivity.
· Increased internal Salesforce software utilization by 21% through staff training.
·Bottom of Form
(Developed and maintained project plans, outlining tasks, timelines, and milestones. Coordinated with cross-functional teams to ensure alignment with project objectives and organizational goals).
· Implemented metrics to measure team performance and identify areas for improvement and provide conflict management. (Results: A 10% increase in team performance.)
Coordinated with cross-functional teams, improving project efficiency by 10%. · Collaborated meetings with stakeholders to ensure project goals and objectives were met through Relationship building and conflict management. (Results: A 15% increase in stakeholder satisfaction.)
· Successfully navigated organizational structure to scale Agile methodologies. Results: Successfully transitioned 2 teams from Waterfall to Agile.
·Supervised, facilitated, and coached teams on Agile, Scrum and Kanban methodologies, and provided deep-dive training on advanced topics.
Tech's Woman of the year award
2023 (Power Of Tech Foundation)
SOAR of Excellence Award 2021
World Class Customer Service Award 2018
PSM1 (Scrum.org)
PMP (PMI)
sAfe 6.0 (Scrum Alliance)
Google Project Management Certification (Coursera)
Certified Salesforce Admin 201 (SFDC)