Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
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Kaye Padgett

Birmingham,AL

Summary

Results-driven Salesforce Scrum Master with a proven track record of success in leading cross-functional teams and implementing Agile methodologies. Over five years of hands-on experience in Scrum, Agile, and leadership roles within Salesforce environments. Adept at fostering collaboration, driving project delivery, and ensuring the successful implementation of Salesforce solutions. Skilled in facilitating sprint planning, backlog refinement, and daily stand-ups to optimize team performance and enhance product delivery. Committed to delivering high-quality solutions that align with business objectives and enhance overall efficiency. Open to another challenge to leverage my expertise in Salesforce and Agile methodologies to drive innovation and achieve organizational success.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Scrum Master

Mogli Technologies Boulder. Co
11.2022 - Current

(Spearheaded the Mogli Salesforce Application Upgrade project, In which, I led a dynamic team through the successful transition to the latest versions of the Mogli SMS software)

  • Overseeing the end-to-end upgrade process, I played a pivotal role in ensuring the seamless integration of new features and enhancements into our existing Salesforce application.)
  • Spearheaded the technical development and communication of project plans, ensuring alignment with strategic objectives and on-time delivery of software versions 5.47, 5.49, and 5.57
  • Led cross-functional teams in the delivery of multiple software projects using Scrum and Kanban frameworks, achieving a 90% success rate and a 20% increase in team productivity on average
  • Facilitated Scrum ceremonies including Sprint Planning, Daily Scrum, Sprint Review, and Sprint Retrospective (Results: A 15% increase in relationship building, team collaboration, and communication.)
  • Provided leadership and coaching to team members on Agile principles and best practices.(Results: A 25% increase in team member satisfaction and retention)
  • Implemented metrics to measure team performance and identify areas for continuous improvement (Results: A 10% increase in team performance)
  • Utilized Jira and Azure DevOps as Agile tools for estimating, forecasting, and KPI’s resulting in a 20% increase in team productivity and a 25% decrease in project delays.
  • Increased internal Salesforce software utilization by 21% through staff training.


Junior Salesforce Scrum Master

Experis
10.2019 - 11.2022

(Spearheaded the Salesforce Team Collaboration Feature Implementation project, I spearheaded the successful integration of a collaborative toolset within the Salesforce environment, enhancing team communication and efficiency. This transformative initiative aimed to streamline workflows, improve cross-functional collaboration, and elevate overall productivity.)


· Provided Servant leadership for multiple Scrum teams in the delivery of software projects using Agile and Kanban methodologies, achieving an 85% success rate.

· Acted as a liaison between the development team and upper management, ensuring alignment of objectives and goals.

· Improved team performance by implementing KPI metrics and prioritizing areas for improvement. Results: A 5% increase in team performance.

· Facilitated Scrum Ceremonies with my team and provided agile coaching as needed,

· Provided mentorship to team members and collaborated with stakeholders to ensure project goals were met through conflict management and servant leadership. Results: A 15% increase in team member satisfaction and retention.

· Utilized TFS, Jira, and Azure DevOps, and PowerPoint presentations as Agile tools to increase team productivity. Results: A 15% increase in team productivity.

· Increased internal Salesforce software utilization by 21% through staff training.

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Project Coordinator

Blue Cross Blue Shield
05.2015 - 05.2018

(Developed and maintained project plans, outlining tasks, timelines, and milestones. Coordinated with cross-functional teams to ensure alignment with project objectives and organizational goals).



· Implemented metrics to measure team performance and identify areas for improvement and provide conflict management. (Results: A 10% increase in team performance.)

Coordinated with cross-functional teams, improving project efficiency by 10%. · Collaborated meetings with stakeholders to ensure project goals and objectives were met through Relationship building and conflict management. (Results: A 15% increase in stakeholder satisfaction.)

· Successfully navigated organizational structure to scale Agile methodologies. Results: Successfully transitioned 2 teams from Waterfall to Agile.

·Supervised, facilitated, and coached teams on Agile, Scrum and Kanban methodologies, and provided deep-dive training on advanced topics.

Education

Associate of Arts - Business Administration And Management

American Intercontinental University
Schaumburg, IL
09.2018

Skills

  • Scrum Master certification
  • Agile methodologies (Scrum, Kanban, etc)
  • Facilitation of Scrum ceremonies (Sprint Planning, Daily Scrum, Sprint Review, Sprint Retrospective)
  • Team coaching and mentoring
  • Project management
  • Stakeholder management
  • KPI’s
  • Agile tools (JIRA, Azure DevOps, TFS, GitLab etc)
  • Agile frameworks (Scrum, Kanban, SAFe etc)
  • Change management
  • Conflict management
  • Servant Leadership
  • Relationship Building
  • Estimating
  • Forecasting
  • Leadership
  • Communication and negotiation
  • Organizational structure
  • Waterfall methodology
  • Risk Identification
  • Project Management
  • Customer Interaction
  • Backlog Grooming
  • Organizational Skills
  • Effective Communication
  • Software Development Lifecycle
  • Requirements Gathering
  • Empathy and Emotional Intelligence
  • Active Listening
  • Cross-Functional Collaboration
  • Technology Implementation
  • Attention to Detail

Accomplishments

    Tech's Woman of the year award

    2023 (Power Of Tech Foundation)


    SOAR of Excellence Award 2021


    World Class Customer Service Award 2018

Certification

PSM1 (Scrum.org)

PMP (PMI)

sAfe 6.0 (Scrum Alliance)

Google Project Management Certification (Coursera)

Certified Salesforce Admin 201 (SFDC)

Timeline

Scrum Master

Mogli Technologies Boulder. Co
11.2022 - Current

Junior Salesforce Scrum Master

Experis
10.2019 - 11.2022

Project Coordinator

Blue Cross Blue Shield
05.2015 - 05.2018

Associate of Arts - Business Administration And Management

American Intercontinental University
Kaye Padgett