Kaye Sones
Shelby,NC
Summary
Driven Pharmacy Technician with proven track record and success in building strong relationships with patients and clients. Detail-oriented with a commitment to maintaining high-quality assurance and control standards when filling prescriptions.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Customer Service Associate
Lowes Home Improvment
04.2023 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Certified Pharmacy Technician
Ingles Supermarket
03.2021 - 04.2023
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Reviewed and verified customer information and insurance provider information.
- Communicated directly with doctors offices via telephone, fax and email.
- Assisted in preparation, distribution and storage of pharmaceuticals.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
Cash Office Associate
Lowes Home Improvement Stores
03.2020 - 03.2021
- Balanced safe, prepared tills, and prepared register bags for next sales date.
- Prepared bank deposits and corporate cash shipments.
- Sorted and counted coin and currency to make change for associates.
- Investigated discrepancies of cash register and POS System totals to resolve errors.
Cashier
Publix
10.2017 - 10.2019
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Certified Pharmacy Technician
CVS Pharmacy
05.2014 - 09.2017
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Reviewed and verified customer information and insurance provider information.
- Communicated directly with doctors offices via telephone, fax and email.
- Assisted in preparation, distribution and storage of pharmaceuticals.
Certified Pharmacy Technician
Wal-Mart Pharmacy
02.2008 - 05.2014
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Reviewed and verified customer information and insurance provider information.
- Communicated directly with doctors offices via telephone, fax and email.
- Maintained drug inventory levels by ordering necessary medications and supplies.
- Assisted in preparation, distribution and storage of pharmaceuticals.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
Education
No Degree - Medical Assisting
San Diego County ROP
San Diego, CA04.1986
GED -
Granite Hills High School
El Cajon, CA06.1985
Skills
- Team Collaboration
- Customer Identification Checks
- Cash Register Operations
- Pharmacy Operations
- Patient Data Management Systems
- Label Products
- Manual and Automated Medication Dispensing
- Workflow Optimization
- Patient Confidentiality
Certification
- CPhT - Certified Pharmacy Technician
Timeline
Customer Service Associate
Lowes Home Improvment
04.2023 - Current
Certified Pharmacy Technician
Ingles Supermarket
03.2021 - 04.2023
Cash Office Associate
Lowes Home Improvement Stores
03.2020 - 03.2021
Cashier
Publix
10.2017 - 10.2019
Certified Pharmacy Technician
CVS Pharmacy
05.2014 - 09.2017
Certified Pharmacy Technician
Wal-Mart Pharmacy
02.2008 - 05.2014
No Degree - Medical Assisting
San Diego County ROP
GED -
Granite Hills High School
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