Kaiela Jones
Tallahassee,USA
Summary
Known for strong teamwork, adaptability, reliability and commitment to achieving therapeutic goals. Expertise includes functional behavior assessments, data-driven decision-making, and effective communication with clients and families. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Student Analyst
Positive Behavior Supports (PBS)
04.2024 - Current
- Communicating behavioral intervention results in students’ parents and caregivers
- Reduced challenging behaviors through the implementation of positive reinforcement systems, visual supports, and environmental modifications.
- Developed data-driven goals and objectives tailored to each client''s unique strengths and needs.
- Provided one-on-one support to clients with autism spectrum disorders, addressing unique behavioral needs.
- Implemented crisis intervention strategies when necessary to maintain a safe environment for both staff and clients alike during high-stress situations.
- Conducted thorough functional behavior assessments to identify the underlying causes of challenging behaviors and inform targeted interventions.
- Enhanced client progress by implementing individualized behavior intervention plans.
Behavior Technician
Impact Therapy TLH
01.2024 - 04.2024
- Collecting data about students’ behaviors through direct observation
- Assisting BCBAs as directed with behavior reduction assessments and skill acquisition plans
- Teaching students the specific behavior skills called for in treatment plans
- Nurturing students’ social skills
- Communicating behavioral intervention results in students’ parents and caregivers
Behavior Technician
Behavior Management Consultants, Inc. (BMC)
04.2022 - 12.2023
- Collecting data about students’ behaviors through direct observation
- Assisting BCBAs as directed with behavior reduction assessments and skill acquisition plans
- Teaching students the specific behavior skills called for in treatment plans
- Nurturing students’ social skills
- Communicating behavioral intervention results in students’ parents and caregivers
- Enhanced client progress by implementing individualized behavior intervention plans.
Behavior Technician
North Forida Therapy Services
01.2022 - 03.2022
- Collecting data about students’ behaviors through direct observation
- Assisting BCBAs as directed with behavior reduction assessments and skill acquisition plans
- Teaching students the specific behavior skills called for in treatment plans
- Nurturing students’ social skills
- Communicating behavioral intervention results in students’ parents and caregivers
- Provided one-on-one support to clients with autism spectrum disorders, addressing unique behavioral needs.
Code Editor
Municipal Code/Civic Plus
07.2021 - 01.2022
- Editing text written by several authors to ensure consistent house style
- Correcting spelling mistakes and grammatical errors
- Preparing preliminary pages for the title, contents, and preface of a publication
- Working with IT-based publishing systems and databases
- Communicating with attorneys
- Ensuring that illustrations are correctly captioned and referred to in the text
- Ensuring that publications are prepared on schedule
Indexer
Municipal Code
01.2019 - 07.2021
- Index various jobs based on changes made in supplements for various codes
- Discern information needed and unneeded, while keeping an eye for detail and identify mistakes
- Manage heavy and high-volume workflow while keeping up with quotas
- Process existing indexes and creating new ones as needed
Export Coordinator
UNFI, United Natural Foods
07.2018 - 12.2019
- Achieved faster response times to client inquiries by streamlining internal communication channels within the organization.
- Corrected billings and issued debit and credit memos for customers to reconcile accounting.
- Initiated and maintained customer master profiles to correct information and offer consistent service.
- Established a strong rapport with customs officers and government agencies, fostering positive relationships that facilitated smooth export transactions.
Product Consultant
Homes.com Dominion Enterprises
12.2016 - 05.2018
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Managed client relationships through regular check-ins and updates on project progress.
- Product demonstration for real estate marketing platform
Customer Service Representative
Homes.com Dominion Enterprises
10.2015 - 12.2016
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Master of Science - Developmental Disabilities
Nova Southeastern University
Fort Lauderdale, FL12.2023
Bachelor of Science - Psychology
Florida State University
Tallahassee, FL12-2014
Skills
- Creative solutions
- Ethical judgment
- Analytical reasoning
- Active listening
- Data entry
- Critical thinking
Certification
Registered Behavior Technician, 01/05/22
Timeline
Student Analyst
Positive Behavior Supports (PBS)
04.2024 - Current
Behavior Technician
Impact Therapy TLH
01.2024 - 04.2024
Behavior Technician
Behavior Management Consultants, Inc. (BMC)
04.2022 - 12.2023
Behavior Technician
North Forida Therapy Services
01.2022 - 03.2022
Code Editor
Municipal Code/Civic Plus
07.2021 - 01.2022
Indexer
Municipal Code
01.2019 - 07.2021
Export Coordinator
UNFI, United Natural Foods
07.2018 - 12.2019
Product Consultant
Homes.com Dominion Enterprises
12.2016 - 05.2018
Customer Service Representative
Homes.com Dominion Enterprises
10.2015 - 12.2016
Master of Science - Developmental Disabilities
Nova Southeastern University
Bachelor of Science - Psychology
Florida State University
Similar Profiles
Arieana CannonArieana Cannon
Student Analyst at Positive Behavior Supports Corporation (PBS)Student Analyst at Positive Behavior Supports Corporation (PBS)
Amber HerdAmber Herd
Student Analyst at Positive Behavior Supports Corporation (PBS)Student Analyst at Positive Behavior Supports Corporation (PBS)
Brantley TrawickBrantley Trawick
Registered Behavior Technician at Positive Behavior Supports Corporation, PBS-CorpRegistered Behavior Technician at Positive Behavior Supports Corporation, PBS-Corp