Victoria Hathorn
Huntsville,AR
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
33
33
years of professional experience
Work History
Lab Technician
Northwest Arkansas Pathology Associates
10.2021 - Current
- Enhanced laboratory efficiency by streamlining sample collection and processing procedures.
- Conducted routine quality control checks to ensure accurate test results and maintain laboratory standards.
- Troubleshot equipment malfunctions, ensuring minimal downtime and maintaining optimal functionality.
- Maintained safe, tidy and organized laboratory environment for accurate test results.
- Maintained a safe and organized laboratory environment, adhering to strict safety protocols.
Manager
Church Street Bar And Grill
03.2019 - 11.2019
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
- Directed staff and managed annual capital budget.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Recorded inventory sales into organization's weekly income report.
- Conducted monthly inventories of raw materials and components on work floor.
- Accomplished multiple tasks within established timeframes.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Developed and maintained relationships with customers and suppliers through account development.
- Onboarded new employees, including training, mentoring and new hire documentation.
Farm Manager
Hathorn Farms
01.1994 - 07.2016
- Purchased regular supplies and special equipment, livestock or tools as part of skilled management of budget.
- Enforced strong safety and environmental protections to support habitats while preventing harm to employees or consumers.
- Worked closely with employees to improve practices, techniques and safety choices, optimizing performance and minimizing waste.
- Maintained finances and payroll.
Librarian
Madison County Library System
11.1993 - 11.1995
- Drove expansion of library collections and programs in response to student and faculty needs and special requests.
- Copied controlled reference materials and collected fees.
- Scheduled and coordinated use of library equipment among teachers and staff.
- Managed reserve desk collection of reference materials.
- Repaired or replaced damaged items to maintain continuity of service.
- Located requested books on shelves and in library database and fetched items for patrons.
Bank Teller
Madison Bank And Trust
03.1991 - 10.1993
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Counted and packaged currency and coins.
- Turned in excess cash to maintain drawer security.
- Audited fellow teller currency to contribute to dual-control procedures.
- Removed mutilated currency from circulation.
- Placed orders for customer checks and verified starting numbers.
- Logged cashier's checks and other transactions to maintain accurate account records.
Education
High School Diploma -
Berryville High School
Berryville, AR05.1988
Skills
- Policies and procedures
- Staff Management
- Strategic planning
- Schedule optimization
- Financial Management
- Business planning
- Budgeting
- Business administration
- Effective Communication
Timeline
Lab Technician
Northwest Arkansas Pathology Associates
10.2021 - Current
Manager
Church Street Bar And Grill
03.2019 - 11.2019
Farm Manager
Hathorn Farms
01.1994 - 07.2016
Librarian
Madison County Library System
11.1993 - 11.1995
Bank Teller
Madison Bank And Trust
03.1991 - 10.1993
High School Diploma -
Berryville High School
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