Summary
Overview
Work History
Education
Skills
Personal Information
Certification
Timeline
Generic

Kayelle Jerome

Fort Lauderdale,FL

Summary

I am writing in response to your ad seeking as an experienced motivated persone. I am a highly motivated self-starter and excel at cleaning, recipe preparation, and stock management. I am familiar with safe food handling regulations and I learn new procedures quickly. I am personable and a dedicated customer service representative with an extensive experience industry. I am articulate, enthusiastic and results-oriented with a demonstrated passion for building relationships and cultivating partnerships. I consider myself to be a solid team player with an upbeat, positive attitude as well as a proven skill set in establishing rapport with clients. I am always motivated to develop and maintain customer satisfaction and contribute to company success. Cheerful with history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions. Dedicated Home Health Aide skilled in supporting clients with professional communication and superior organization skills. Advanced knowledge of clerical functions, project support, schedule management and customer service. Quick learner accomplished in solving problems through critical thinking and handling conflicting priorities with concise time management. Qualified specializes in personal care and related services under direction, instruction and supervision of registered nurse. History of managing mobility support, administering medications and organizing appointments. Reliable in keeping areas clean and organized to maintain healthy, safe environment. Compassionate Home Health Aide with current Department of Health Certification. Bringing years of experience assisting in home environments for physically disabled clients of varying capacities. Skilled at closely monitoring vital signs, assisting with feeding, bathing and grooming, positioning and range of motion exercises. Flexible hard worker ready to learn and contribute to team success.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Insurance Agent

Senior Life Services
09.2024 - Current
  • Built strong relationships with clients through consistent communication and excellent customer service.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
  • Maintained high standards of customer service by building relationships with clients.
  • Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
  • Cross-sold insurance products to existing clients to reach sales targets.
  • Built relationships with clients using active listening and issue resolution to provide excellent service.
  • Worked closely with other team members to optimize sales strategies and achieve regional goals.
  • Determined client needs and financial situations by listening and scheduling fact-finding appointments.
  • Negotiated with insurance underwriters to obtain better coverage and improved rates for clients.
  • Utilized CRM software to manage client relationships.
  • Monitored changes in insurance industry to stay compliant with relevant laws and regulations.
  • Boosted sales team morale and performance by leading informative training sessions on new products and sales techniques.

Call Center representative

GMS Connect
02.2021 - Current
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Managed customer expectations by clarifying needs, identifying options and recommending products and services.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Maintained strong call control and quickly worked through scripts to address problems.
  • Assessed customer account information to determine current issues and potential solutions.
  • Resolved inquiries to consistently meet performance benchmarks.
  • Trained new employees on processes to promote productivity team-wide.
  • Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
  • Explained key information regarding products and services to customers to encourage informed decision-making.
  • Reviewed files, records and other obtained documents to respond to customer requests.
  • Taught agents successful strategies for positively influencing customer experiences, maintaining control of call flow and de-escalating conflicts.
  • Used electronic documentation, reference tools and automated training to drive customer service ratings.
  • Promoted product offerings to drive growth and exceed benchmarks.

Food Service Worker

Walmart
02.2020 - 01.2021
  • Maintained order and cleanliness of work areas to conform with health codes.
  • Enforced staff performance and service standards to deliver consistent and positive customer experiences.
  • Cross-trained in other kitchen positions to support team and meet customer needs.
  • Kept food storage and preparation equipment in good working order to maximize safety and cost-efficiency of operations.
  • Stored perishable food items in freezer or refrigerator to protect from spoilage.
  • Performed prep work such as washing, peeling, cutting and seeding fruits and vegetables.
  • Maximized food quality by closely monitoring shipments, preparation and food handling by team members.
  • Cleaned and sanitized work areas, equipment, utensils, dishes and silverware.
  • Sought out and implemented methods to improve service and team performance to boost business sustainability.

Waitress

Salsa Fiesta
03.2018 - 01.2019
  • Maintained accuracy while handling payments, giving change and printing receipts to customers.
  • Stocked server areas with supplies before, during and after shifts.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
  • Completed opening and closing checklists to facilitate smooth restaurant operations.
  • Practiced safety and loss prevention procedures, adhering to universal precautions and infection control guidelines.
  • Plated food and assessed plate presentation to maintain highest standard of food quality.
  • Washed buffet, restaurant and banquet items, including silverware, dishes, cooking utensils, equipment and displays.
  • Provided exceptional service to high volume of daily customers.

Education

CNA

Center For Career Training
3915 . Oakland Park Boulevard
08.2021

GED -

Broward Community School
4747 Nw 14th St, Lauderhill Florida
08.2021

Skills

  • Infection control procedures
  • Calm and level-headed under duress
  • Quality assurance controls
  • Grooming and bathing assistance
  • Collecting specimens
  • Preparing meals
  • Quick problem solver
  • First Aid/CPR
  • Friendly, positive attitude

Personal Information

ACCOMPLISHMENTS , I consistently maintained high customer service satisfaction ratings.

Certification

Home health aid certified with hourly training required.

  • Life and Health Insurance License - Department of Insurance.

Timeline

Insurance Agent

Senior Life Services
09.2024 - Current

Call Center representative

GMS Connect
02.2021 - Current

Food Service Worker

Walmart
02.2020 - 01.2021

Waitress

Salsa Fiesta
03.2018 - 01.2019

CNA

Center For Career Training

GED -

Broward Community School

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Kayelle Jerome