Katelyne Potter
Anchorage,USA
Summary
Dedicated and organized administrative professional with over 7 years of experience supporting office operations and enhancing efficiency. Proficient in managing administrative tasks, coordinating schedules, and providing exceptional customer service. Skilled in utilizing office software and tools to streamline processes and ensure smooth workflow. A proactive team player with strong communication and problem-solving abilities, committed to delivering high-quality administrative support to optimize office productivity.
Overview
7
7
years of professional experience
Work History
Eligibility Specialist
Cook Inlet Housing Authority
04.2024 - 10.2024
- Enhanced client satisfaction by providing timely and accurate eligibility determination for various assistance programs.
- Reduced errors in eligibility determinations by maintaining thorough knowledge of program guidelines and regulations.
- Provided exceptional customer service through prompt response times, clear communication channels, and diligent follow-up practices.
- Evaluated financial documents to accurately assess income levels, assets, expenses, and other relevant factors impacting client eligibility status.
- Assisted clients with accurate eligibility form, application and document completion.
Food and Beverage Manager
Coast Inn at lake hood TDX
12.2023 - 04.2024
- Supervised floor during busy times and corrected mistakes impacting service delivery
- Achieved food and beverage objectives consistently with expert management of daily operations
- Coordinated group events by collaborating with catering manager on needs, means and budgets
- Forecasted business and planned manpower, productivity and expenses based on findings
- Assisted in hiring process by reviewing applications, conducting interviews, and selecting candidates
- Managed daily operations of food and beverage department
Receptionist/ Human Resources
Tanadgusix Corporation TDX
02.2023 - 12.2023
- Greeted incoming guests and directed individuals to appropriate personnel
- Directed numerous calls per day to appropriate recipients using multi-line system
- Recorded inquiries, complaints and comments as well as action taken
- Anticipated guest needs, delivering exceptional customer service to exceed expectations
- Routed messages, coordinated appointments and directed personnel to various departments
- Facilitated open communication between employees and managers through regular check-ins or meetings
- Coordinated recruitment efforts, including job postings, screening resumes, and conducting interviews
- Organized employee records consistently, staying compliant with internal and government requirements
- Reviewed new hire paperwork to confirm completion of forms and presence of supporting documentation
Payroll Specialist
Tanadgusix Corporation TDX
01.2022 - 02.2023
- Ran payroll and distributed checks according to corporate specifications
- Set up, reconciled and paid wage garnishments
- Prepared required pay period, monthly and quarterly check requests
- Filed payroll processing documentation in appropriate employee files or payroll folders
- Reviewed and balanced payroll prior to final transmission
- Calculated and processed garnishments, deductions, and taxes
- Responded promptly to inquiries from employees regarding their paychecks or deductions
AP Specialist
Tanadgusix Corporation TDX
03.2020 - 12.2021
- Received, processed, verified and reconciled invoices to complete payments and control expenses
- Fielded telephone calls, routed mail and restocked supplies to handle accounting department's clerical needs
- Analyzed invoice and expense reports to charge expenses to accounts and cost centers
- Reviewed purchase orders for accuracy before matching them to corresponding invoices
Receptionist
Tanadgusix Corporation TDX
06.2019 - 12.2020
- Scheduled appointments and documented updates in scheduling software
- Coordinated office cleaning and lobby organization for office and meeting areas
- Greeted incoming guests and directed individuals to appropriate personnel
- Sorted and distributed incoming mail and coordinated pickups for outgoing parcels
- Responded to email inquiries promptly, providing accurate information or forwarding messages to appropriate party if needed
- Directed guests to appropriate personnel or departments as needed
- Greeted and welcomed visitors upon arrival, ensuring they felt comfortable
- Directed numerous calls per day to appropriate recipients using multi-line system
- Operated office equipment such as photocopiers, fax machines, and printers efficiently
- Managed office supply inventory by regularly checking stock levels and ordering new supplies
- Scheduled appointments for staff members and clients in organized manner
Customer service advisor
Jiffy Lube
03.2018 - 09.2019
- Met customers at vehicle to quickly engage and offer assistance
- Handled customer questions, concerns and/or complaints
- Perform vehicle maintenance services on customers' vehicles
- Recorded and update vehicle records accurately
- Answer multi phone line
- Processed customer payments by cash, debit, credit, gift cards
- Handled customer inquiries, payments and service requests
- Answered inbound calls to handle various concerns, set appointments and close sales
- Created accurate work orders based on customer needs and skilled visual inspections
- Set up customer accounts, obtaining and documenting personal, payment and order information
Education
School Diploma -
Avial High School
05.2014
Skills
- Effective communication skills
- Income verification
- Recordkeeping and data input
- Team building
- Documentation and paperwork
- Resource information
References
- Rex Poe, TDX Corporation, IT Director, 907-885-7374
- Sharon Krukoff, TDX Corporation, AP Specialist, 907-290-9940
- James Mcanulty, Jiffy Lube, Manager, 907-744-8907
- Nick Webber, Alaska's Best Water, Supervisor, 907-720-6441
Timeline
Eligibility Specialist
Cook Inlet Housing Authority
04.2024 - 10.2024
Food and Beverage Manager
Coast Inn at lake hood TDX
12.2023 - 04.2024
Receptionist/ Human Resources
Tanadgusix Corporation TDX
02.2023 - 12.2023
Payroll Specialist
Tanadgusix Corporation TDX
01.2022 - 02.2023
AP Specialist
Tanadgusix Corporation TDX
03.2020 - 12.2021
Receptionist
Tanadgusix Corporation TDX
06.2019 - 12.2020
Customer service advisor
Jiffy Lube
03.2018 - 09.2019
School Diploma -
Avial High School
Similar Profiles
Amber KarlsenAmber Karlsen
Administrative Assistant Intern at Cook Inlet Housing AuthorityAdministrative Assistant Intern at Cook Inlet Housing Authority
Sarah JohnsonSarah Johnson
Assistant Manager, Human Resources at Cook Inlet Housing AuthorityAssistant Manager, Human Resources at Cook Inlet Housing Authority
Faviola (Jennifer) HernandezFaviola (Jennifer) Hernandez
Human Resources Generalist II at Cook Inlet Housing AuthorityHuman Resources Generalist II at Cook Inlet Housing Authority