Kayelynn Norrod-Valdez
Memphis,TN
Summary
Professional leader with strong expertise in overseeing daily operations and team coordination. Known for effective collaboration and achieving results in fast-paced environments. Highly adaptable, skilled in problem-solving, conflict resolution, and ensuring optimal workflow. Respected for reliability and proactive approach to shifting demands.
Overview
8
8
years of professional experience
Work History
Shift Supervisor
Open Arms Care Corporation
09.2022 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Trained new employees on operational procedures and safety standards to promote compliance.
- Collaborated with team members to address challenges, fostering a supportive work atmosphere.
- Supported scheduling efforts by communicating shift requirements and employee availability effectively.
- Enforced company policies and regulations with employees.
- Responded to and resolved staff questions and concerns.
- Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Reviewed documentation daily for accuracy and compliance.
Group Home Manager
Volunteers of America
01.2018 - 12.2021
- Supervised daily operations, ensuring compliance with state regulations and organizational policies.
- Developed individualized care plans, facilitating tailored support for each resident's needs.
- Trained and mentored staff on best practices in resident care and crisis intervention techniques.
- Implemented quality improvement initiatives, enhancing overall service delivery and resident satisfaction.
- Developed trusting relationships with each resident through empathy-based interactions focusing on trust-building techniques.
- Assisted staff with maintaining residents' health by scheduling medical appointments and arranging transportation.
- Oversaw home inventory of supplies and groceries by tracking use and placing new orders.
Education
GED -
HopeWorks Adult Education
Memphis, TNSkills
- Workplace safety
- Staff management
- Training and mentoring
- Inventory control and record keeping
- Staff scheduling
- Continuous improvement
- Problem-solving
- Staff supervision
- Positive attitude
- Strong verbal and written communication
- Professional appearance
- Role modeling
Timeline
Shift Supervisor
Open Arms Care Corporation
09.2022 - Current
Group Home Manager
Volunteers of America
01.2018 - 12.2021
GED -
HopeWorks Adult Education
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