KARIMAH M. BENNETT, MBA

• Maintained human resources regulatory compliance with local, state and federal laws.
• Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
• Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
• Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
• Collaborated with legal and compliance teams to review paperwork, obtain feedback, and procure available information for new training processes.
• Organized and led staff orientation programs and training to promote collaboration.
• Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
• Monitored and handled employee claims involving performance-based and harassment incidents.
• Coordinated technical training and personal development classes for staff members.
• Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
• Utilized compliance tools, corrective actions and identification of deficiencies to mitigate audit risks.
• Discovered and resolved complex employee issues that affected management and business decisions.
• Structured compensation and benefits according to market conditions and budget demands.
• Implemented performance reviews and motivational strategies to elevate team results.
• Fostered positive work environment through comprehensive employee relations program.
• Evaluated employee onboarding programs and presented strategic improvement recommendations to upper management.
• Devised hiring and recruitment policies for 30-employee company, as the organization continued growing.
• Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.
• Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams.
• Used technologically relevant digital systems to manage payroll and benefits programs.
• Instructed senior leaders on appropriate employee corrective steps.
• Coordinated employee grievances and disputes in timely and professional manner by finding constructive solutions.
• Distributed employee engagement surveys to identify areas of improvement.
• Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
• Identified and implemented appropriate strategies to increase employee satisfaction and retention.
• Recruited top talent to maximize profitability.

• Answering a multi-line telephone, reviewing and responding to customer emails and voicemails, and relaying relevant information to the appropriate staff member, teacher, and/or director.
• Managing and responding to customer inquiries via phone, email, and walk-in visits to the academy.
• Using internal dashboards and databases to generate reports and lists, and data entry.
• Providing admissions advice and assistance as needed for consultations, consultation requests, scheduling, and post-consultation follow-up.
• Organizing and preparing text- and workbooks for students and teachers.
• Preparing supplies necessary for daily instruction; up to sixteen (16) classes per day.
• Participating in occasional outreach opportunities.

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• Managed day-to-day business operations.
• Consulted with customers to assess needs and propose optimal solutions.
• Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
• Introduced new methods, practices, and systems to reduce turnaround time.

• Led efforts to manage and optimize verification and processing of leave of absence requests and processing to ensure compliance.
• Developed Leave of Absence (Family Medical Leave and Personal Leave), Disability Management, and Benefits training for leadership to reduce liability and risks.
• Worked on the implementation of the COVID-19 vaccination and booster dosage policy and procedure, and execution of compliance for the North Carolina State Department of Health and Human Services and The Joint Commission auditing and service rating.
• Resolved employee grievances through management and administration of the Duke Dispute Resolution Procedure for staff members, up to and including arbitration.
• Conducted respectful environment training and developed action plans to increase retention and reduce turnover in departments with workplace culture concerns.
• Identified patterns in employee relations cases requested by staff in departments or units to analyze work culture and environment for needed training and development.
• Proven ability to develop and implement creative solutions to complex problems.
• Resolved problems, improved operations and provided exceptional service.
• Demonstrated leadership skills in managing projects from concept to completion.

• Identified the need for and developed a new onboarding and training procedure, guaranteeing clearance for newly hired officers for the North Carolina Private Protective Services Board certification
• Implemented a tracking and filing system for employee relations and FMLA cases, employee personnel files, and NC PPSB applications for armed and unarmed guards
• Awarded Rising Star in Human Resources award after six months of employment for initiative and innovation as a newly hired Human Resources Manager.

• Designed and implemented an incentivized employee engagement survey to review work culture patterns and employee responses to policy and procedure changes, increasing employee participation from 70% to 95% in one year
• Optimized and reduced processing time by automating HR functions including benefits administration and worker’s compensation using virtual platforms and software
• Worked on the team tasked with creating a Diversity and Equity Committee, hosting a diversity workshop and summit as part of the annual fall team gathering
• Developed and implemented manager training on labor and employment law.

• Led a team of ten technicians in the areas of certified and classified staffing, leaves of absence, temporary staffing, filing, substitute teachers, and executive administration
• Displayed exemplary customer service for students, staff, teachers, parents, administrators, executives, and the Board of Education
• Streamlined investigations procedures and case documentation, saving time and reducing costs for the district
• Identified training needs for athletic coaching, off-duty officers (police and sheriffs), and volunteer staff; created and executed a new onboarding and hiring process for staff.

• Organizing and managing the Center of Information Desk.
• Assisting users in understanding library policies and procedures, finding general reference resources and using library computers.
• Preparing and maintaining daily circulation records such as gate count, reserves, collection statistics, preparing overdue fines and notices, and checking-in and out books.
• Scheduling, training, and supervising student employees.
• Assisting with serials and periodicals resources by working with the Instructional Electronic Resources Librarians.
• Assisting librarians in the development of circulation policy and procedures.
• Assisting with cataloging and re-shelving books and providing access to media equipment for faculty and staff by performing equipment delivery, set-up, and retrieval activities, maintaining usage records and inventory of media equipment.

• To provide all students the best equal opportunity education and set high standards and expectations for students.
• To plan programs of study for science classes in accordance with North Carolina Standards (specifically Earth/Environmental, Biology Honors, and Global Science Issues Honors).
• To maintain accurate, complete, and confidential records for students in need of Personalized Education Plans (PEPs), and Individual Education Plans (IEPs).
• Encouraged student interest in Science, Technology, Engineering, and Mathematics (STEM).
• Demonstrated positive and effective classroom management skills.
• Communicated with students and parents regarding academic progress, assignments, and behavior.
• Maintained assignment grades and worked closely with students needing additional mentoring.
• Coordinated and collaborated with other faculty members during lesson plan development.
• Planned, prepared, and taught lesson plans, giving students individual support.
• Understood critical development years for adolescent minds and structured lessons to meet cognitive abilities.
• Encouraged student participation in laboratory experiments to enhance scientific knowledge.

Working Title: Music Instrument Property Control Technician

• Redesigned inventory system to track $2 million worth of equipment, musical instruments, and music.
• Successfully recovered missing inventory in the amount of $100,000.
• Managed state budget funding, prepared yearly budget, completed purchasing, and assisted with fundraising for the band entity of the music department.
• Coordinated and made travel arrangements for large groups of over 250 students, volunteers, and staff.
• Bookkeeping, recordkeeping, logistics, and event planning for the program.
• Maintained documents, publications, and public presence, including webpages and social media.
• Band Support Staff volunteer coordinator and work-study student supervisor.
• Maintained office calendar for all events, informing employees of changes or pertinent information quickly.
• Volunteered to help with special projects of varying degrees of complexity.
• Completed forms, reports, logs and records to quickly handle all documentation for human resources.
• Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
• Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
• Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
• Transcribed and organized information to assist in preparing speeches and presentations.
• Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
• Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
• Managed filing system, entered data and completed other clerical tasks.
• Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
• Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.