Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Kayen Wu He

Kayen Wu He

Brooklyn,NY

Summary

Dynamic manager with a proven track record at Sip and Co, excelling in conflict resolution and financial management. Enhanced team performance through cross-training and streamlined operations, achieving a 15% reduction in supply waste. Skilled in clear communication and strategic planning, fostering a positive environment for both employees and customers.

Overview

5
5
years of professional experience

Work History

Manager

Sip and Co
06.2021 - Current


  • Maintained professional, organized, and safe. environment for employees and patrons.
  • Managed daily interactions with diverse customers, resolving issues, and ensuring satisfaction
  • Cross-trained existing employees to maximize team agility and performance.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Retaining top talent in a high-turnover industry by improving engagement and career development.
  • Auditing cash drawers, compliance with financial regulations, and identifying cost-saving opportunities.
  • Streamlined workflows by implementing digital tools (inventory tracking, scheduling software), cutting supply waste by 15% and labor costs by 20%.

Medical Receptionist

Dr. Ye's Medical Office
01.2021 - Current
  • Delivered exceptional client service in a fast-paced environment, managing financial inquiries, scheduling appointments, and resolving concerns—transferable from handling patient interactions, payments, and insurance in a medical office.
  • Built trust with diverse clients by communicating fluently in English, Cantonese, and Mandarin, ensuring clear explanations of services
  • Transcribed phone messages and relayed to appropriate personnel.
  • Processed transactions accurately, including cash handling, billing, and electronic records.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Collaborated with team members to streamline operations, improving efficiency—similar to coordinating with medical staff for patient flow.
  • Maintained confidentiality and compliance with sensitive personal and financial data, mirroring HIPAA adherence in healthcare.


Education

Master of Science - Digital Marketing

Baruch College
New York
06-2023

Bachelor of Science - Operation Management

Baruch College
New York, NY
06-2021

Skills

  • Marketing
  • Data analysis
  • Brand management
  • Clear communication
  • Networking strategies
  • Financial management
  • Cross-functional team management
  • Conflict resolution
  • Documentation and reporting
  • Strategic planning
  • Operations management
  • Sales management
  • Cross-functional teamwork
  • Business planning
  • Product management

Languages

English
Full Professional
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
Spanish
Limited Working

Timeline

Manager

Sip and Co
06.2021 - Current

Medical Receptionist

Dr. Ye's Medical Office
01.2021 - Current

Master of Science - Digital Marketing

Baruch College

Bachelor of Science - Operation Management

Baruch College

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