Hi, I’m
Kayena Anderson
Assistant Store Manager
Petaluma,CA
The way to get started is to quit talking and begin doing.
Walt Disney
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
8
years of professional experience
1
Certification
Work History
VANS
Assistant Store Manager
09.2022 - Current
Job overview
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Reviewed sales and gross profit reports to determine options for increasing market growth.
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
- Managed over 50 customer calls while increasing sales by %20 weekly.
- Rotated merchandise and displays to feature new products and promotions
United Parcel Service, UPS
Coordinator
04.2017 - 03.2021
Job overview
- Coached employees through day-to-day work and complex problems.
- Aided colleagues, managers and customers through regular communication and assistance.
- Oversaw technical, operational, clerical and customer service support activities.
- Managed filing systems for electronic and hard copy documents to keep organized records.
- Completed weekly payroll for 500 employees.
Macy's Department Store
Supervisor of Operations
06.2015 - 02.2018
Job overview
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Collaborated with assistant managers to open and closing dustiest, handle large transactions and manage inventory.
Education
San Francisco State UniversitySan Francisco, CA
Associate of Arts
Skills
- Employee Scheduling
- Records Maintenance
- Goals and Performance
- Issue Resolution
- Sales and Marketing
- Coaching and Mentoring
- Sales Strategies
- Staff Supervision
Certification
UPS FSTS training
Over 1,000 Community service hours
UPS FSTS
2 week vigorous training i have accomplished by setting goals, flow charts. Ensuring enough coverage was needed for daily functions. After this course i became a supervisor and shortly after became a full time coordinator.
Timeline
Assistant Store Manager
VANS
09.2022 - Current
Coordinator
United Parcel Service, UPS
04.2017 - 03.2021
Supervisor of Operations
Macy's Department Store
06.2015 - 02.2018
San Francisco State University
Associate of Arts
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