Summary
Overview
Work History
Education
Skills
References
Certification
Accomplishments
Timeline
Generic

Kayes Mahmud Shakil

Cheektowaga,NY

Summary

Enthusiastic and hardworking with a winning attitude and desire to deliver an exceptional service experience in the required areas. Prepared to share and expand my knowledge, skills, and learnings in a reputable organization. To secure a challenging position as well as making significant contributions for the organization.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Amazon FC Associate

Amazon
Buffalo, NY
02.2023 - 04.2024
  • Ensured adherence to stringent safety, quality, and production protocols while acquiring thorough knowledge of production aspects.
  • Checked returns and presses accordingly.
  • Performed various production duties including order picking/packing, product receiving/stowing, and maintaining inventory accuracy.
  • Assisted Area manager in managing department/FC operations, overseeing labor allocation, executing meetings, delegating tasks, providing guidance and training to staff, and maintaining effective communication with suppliers.
  • Demonstrated innovative thinking and positive work attitude while providing leadership.

Business System Analyst

Tek System
08.2022 - 10.2022
  • Worked on maintaining the server for the bank customers.
  • Ensured regular and accurate storage of data through mainframe work.
  • Attended daily meetings and reported progress on assigned tasks
  • Performed manual testing on software to verify accurate functionality of updates.

QA Engineer

PeopleNTech
Queens, NY
04.2019 - 12.2020
  • Executed automated tests using various frameworks such as Selenium WebDriver, Cucumber, and Appium.
  • Conducted functional, regression, performance, integration and user acceptance testing.
  • Worked closely with development teams to ensure quality assurance standards were met throughout the project life cycle.
  • Performed manual, and automation tests on web applications, and software products.

IT Help Desk Support

Kings County Supreme Court
10.2016 - 01.2017
  • Successfully installed and configured hardware devices including printers, fax machines, and desktop computers.
  • Handled customer inquiries and resolved concerns via telephone.
  • Troubleshot hard discs and performed reinstallations, etc.
  • Conducted inventory of computer parts, printers, telephones, and fax machines

Wild Restaurant
Manhattan, NY
10.2013 - 01.2017
  • Ensured smooth operations of floor, office, and POS while delivering excellent customer service.
  • Scheduled and executed weekly payroll disbursements.
  • Included in responsibility was the management and maintenance of the restaurant's tech infrastructure such as Internet connection, router settings, printer operations along with computers and tablets.
  • Ensured proper execution of job duties and provided assistance when needed.

Education

Associate Degree - Computer Network & Administration

ASA- The College for Excellence
Manhattan, NY
01.2017

Skills

  • Microsoft Office 2003
  • Warehouse Safety
  • Order Picking
  • Product Inspections
  • Product Packaging
  • Work order processing
  • Customer Service
  • Multitasking and Organization
  • Inventory Audits
  • Problem-solving abilities
  • Relationship Building
  • Data Processing
  • Interpersonal Skills
  • Microsoft Office 2007
  • Computer Hardware and software

References

Available Upon Request

Certification

  • Over 8 months of training and hands on job performed in PeopleNTec.
  • Learned and built Testing framework using Java language.
  • Attended in meetings, planning, and provided day-to-day activities.

Accomplishments

  • Best Volunteer award by the King County Supreme Court.
  • Award in Punctuality and Dedication by the King County Supreme Court.

Timeline

Amazon FC Associate

Amazon
02.2023 - 04.2024

Business System Analyst

Tek System
08.2022 - 10.2022

QA Engineer

PeopleNTech
04.2019 - 12.2020

IT Help Desk Support

Kings County Supreme Court
10.2016 - 01.2017

Wild Restaurant
10.2013 - 01.2017

Associate Degree - Computer Network & Administration

ASA- The College for Excellence

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Kayes Mahmud Shakil