Summary
Overview
Work History
Education
Skills
Certificatesandlicenses
Timeline
Generic

KAYETTA FRANCIS

St. Martinville,LA

Summary

Skilled in oral and written communication, active listening, and analytical problem-solving to enhance customer experiences and understand their desires. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Bringing top-notch skills in oral and written communication, active listening, and analytical problem-solving. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.

Overview

22
22
years of professional experience

Work History

Tutor

Paraprofessional

St.Martin Parish School Board
10.2022 - Current
  • Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
  • Handed out classroom materials, like pencils, paper, and crayons.
  • Supported student learning objectives through personalized and small group assistance.
  • Worked with lead teacher to monitor class schedule and take attendance.
  • Graded assignments and reported individual progress to teacher.
  • Collaborated with teachers for lesson preparation by preparing materials and setting up equipment.
  • Maintained safety and security by overseeing students in recess environments.
  • Assisted lead teachers with lesson plan creation and materials development .
  • Reviewed lesson material with students individually or in small groups.
  • Developed strong rapport with students by demonstrating empathy, patience, and understanding during daily interactions both inside and outside the classroom setting.
  • Managed challenging behaviors using de-escalation techniques to maintain a safe and productive learning environment for all students involved.
  • Assisted in the implementation of effective behavior management techniques, resulting in a more focused and positive classroom environment.
  • Collaborated with teacher to create customized classroom environment integral to students' needs.
  • Monitored student classroom and outdoors activities to promote student safety.
  • Maintained positive attitude and affirmatively communicated with each student.
  • Interacted physically and verbally with students throughout each day.
  • Offered student support through special accommodations, extra assistance, and assessments.

BRIDAL SALES CONSULTANT

DAVID BRIDAL
01.2015 - Current
  • Provided superb customer service/consultancy-helped brides, bridal party on finding the perfect gown for their special event.
  • Assisted in achieving monthly sales targets through effective upselling techniques and product knowledge.
  • Achieved a higher level of customer satisfaction by consistently following up with clients to ensure all their needs were met after the purchase.
  • Developed long-lasting relationships with clients through exceptional customer service, resulting in repeat business and referrals.
  • Managed customer appointments efficiently, ensuring that each bride received ample time and attention during fittings.
  • Collaborated with alterations team to ensure timely completion of dress alterations, leading to satisfied customers and on-time weddings.
  • Educated customers on proper care instructions for their gowns, resulting in fewer returns due to damage or wearandtear.
  • Resolved customer issues promptly and professionally, preserving client relationships while upholding company policies.
  • Contributed to a positive store atmosphere by maintaining an organized and visually appealing sales floor.
  • Stayed current on the latest bridal trends through industry research and attendance at trade shows, ensuring a knowledgeable consultation experience for clients.

Volunteer

St.martin Parish School Board
08.2012 - Current
  • Implemented injury-prevention measures through proper stretching routines and technique instruction.
  • Organized fundraising events to support the financial needs of the dance team program.
  • Collaborated with other coaches to share best practices and improve overall coaching strategies.
  • Introduced cutting-edge music selections that captivated audiences during performances at competitions and community events alike.
  • Led professional development seminars for fellow coaches on various aspects of dance technique and coaching philosophy.
  • Achieved consistent top placements at local, regional, and national competitions by incorporating diverse styles into each routine.
  • Managed band finances, optimizing budget allocation and reducing costs where necessary.
  • Handled media inquiries promptly and professionally, maintaining a positive public image for the band members.
  • Enhanced band''s marketability by consistently updating promotional materials and online presence.
  • Implemented effective time management strategies, resulting in efficient rehearsal schedules and improved productivity during studio sessions.
  • Secured notable performance opportunities by networking with industry professionals and venue owners.
  • Negotiated favorable contract terms for live performances, merchandise sales, and recording deals to increase revenue.
  • Evaluated feedback from fans after shows, making improvements based on their suggestions to enhance the overall fan experience.
  • Conducted thorough research on potential venues for booking gigs, maximizing audience reach for live performances.
  • Organized successful fundraising events to support album production costs and touring expenses.
  • Established clear expectations regarding attendance policies, assignment deadlines, and codes-of-conduct upfront, creating a sense of accountability among students.
  • Facilitated open communication between students, faculty, and administrators to address concerns promptly and effectively.
  • Dispatcher representative duties while maintaining an empathetic persona when addressing student inquiries or grievances.
  • Promoted active participation in group activities and discussions, fostering critical thinking skills among freshmen.
  • Collaborated with faculty to develop strategies for improved student retention and academic performance.
  • Encouraged self-reflection among first-year students by assigning reflective journal entries and personal goal-setting exercises.
  • Enhanced freshman orientation programs by integrating interactive sessions tailored towards individual interests.
  • Delivered informative lectures on various subjects, ensuring a comprehensive understanding of course material.

SUBSTITUTE TEACHER

ST. MARTIN PARISH SCHOOL BOARD
08.2012 - 10.2022
  • Role consists of implementing existing lesson plans, overseeing classroom activities, and assigning homework, following the full time teacher's instructions, and grading tests.
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Upheld classroom routines to support student environments and maintain consistent schedules.
  • Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
  • Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
  • Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Maintained day-to-day classroom management and discipline to promote learning initiatives.
  • Enhanced classroom management by implementing positive reinforcement strategies and maintaining clear expectations for behavior.
  • Supervised lunchroom and recess activities.
  • Supported students in developing social skills through structured activities and positive reinforcement techniques.

DIRECT SERVICE WORKER/FIELD SUPERVISOR

L&D HOME HEALTH COMPAY
08.2011 - 10.2022
  • Assist the elderly with basic living chores, laundry, cooking, cleaning
  • Promoted independence among clients through teaching life skills such as cooking, cleaning, and budgeting.
  • Supervised daily activities and provided assistance to staff.
  • Enhanced client safety by diligently monitoring their well-being and reporting any concerns to supervisors.
  • Coordinated recreational activities that promoted socialization among peers while also improving overall mental health for participating clients.
  • Maintained clean, safe, and well-organized patient environment.
  • Assisted disabled clients to support independence and well-being.
  • Administered medication as directed by physician.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Provided transportation to medical appointments, social events, and other outings, ensuring timely arrival for each engagement.
  • Improved client quality of life by implementing personalized care plans and providing daily support.
  • Provided personal care assistance for clients with physical disabilities, ensuring their comfort and dignity in every interaction.
  • Collaborated with healthcare professionals to ensure the best possible care for each client based on individual needs.
  • Ensured compliance with federal, state, and local regulations regarding patient rights, confidentiality, safety standards, staff training requirements.
  • Facilitated communication between clients and their families, fostering strong relationships and keeping everyone informed of progress or changes in care plans.

FRONT DESK

RIVERSPA
05.2019 - 08.2019
  • Responsible for managing spa appointments and created a welcoming atmosphere for all guests and visitors by providing exceptional customer service while promoting spa products, treatments and services
  • Accurately processed payments and balanced daily cash drawer, maintaining financial integrity at the front desk.
  • Maintained an organized, welcoming lobby area to create a positive first impression for visitors.
  • Resolved guest issues promptly, resulting in increased customer satisfaction ratings.
  • Trained new employees on front desk procedures, contributing to a well-prepared team.
  • Developed strong rapport with regular guests, fostering loyalty and repeat business.
  • Handled emergency situations calmly and professionally while following proper protocols.
  • Managed reservations system effectively, minimizing mix-ups and overbookings.
  • Coordinated with various departments to address guest needs and provide seamless service experiences.

YOUTH SUPPORT SPECIALIST

EKHAYA YOUTH PROJECT
12.2015 - 11.2017
  • Helped youth with mental and behavior problems.
  • Led workshops on topics such as life skills, career planning, and self-esteem building for personal growth and development.
  • Supported academic achievement by offering tutoring services or connecting participants with appropriate educational resources.
  • Improved youth engagement by implementing creative and interactive activities tailored to individual needs.
  • Developed strong rapport with community partners to increase access to additional resources for participating youths.
  • Served as an advocate for participants'' rights during meetings with external agencies or service providers when needed.
  • Provided crisis intervention when necessary, utilizing de-escalation techniques to maintain safety within the program setting.
  • Mentored and guided youths through the process of developing leadership skills, fostering a sense of responsibility and accountability in their actions.
  • Assisted in the evaluation of program effectiveness through data collection and analysis, constantly striving for improvement.
  • Enhanced communication skills among the youth by organizing group discussions and team-building exercises.

Intern

Wedding by Allie
03.2015 - 08.2017
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
  • Sorted and organized files, spreadsheets, and reports.
  • Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
  • Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
  • Assisted couples in creating meaningful ceremony scripts that accurately reflected their personal values ??and beliefs.
  • Assisted in the design of promotional materials for print and digital platforms, showcasing company offerings in an appealing manner.
  • Managed event budgets effectively, ensuring cost-effective solutions without compromising quality.
  • Conducted post-event evaluations to identify opportunities for improvement in future events.
  • Assisted senior planners in executing memorable events, managing logistics, and coordinating vendors.
  • Contributed to successful event setup and teardown procedures by working closely with venue staff and vendors.
  • Maintained detailed records of contracts, invoices, and payments for efficient tracking and future reference.
  • Improved communication between clients and vendors by serving as a liaison, resulting in seamless event execution.
  • Fostered positive relationships with clients through regular consultations, updates, and progress meetings during the planning process.
  • Collaborated with clients to create customized wedding themes and designs that exceeded expectations.
  • Conducted venue research and site visits for optimal location selection based on client preferences.
  • Coordinated travel arrangements for out-of-town guests to ensure smooth arrivals/departures at wedding events.
  • Demonstrated flexibility by adapting to last-minute changes and resolving unforeseen issues, ensuring a seamless wedding experience for clients.
  • Supported marketing efforts through social media management, increasing brand visibility and attracting new clients.
  • Collaborated with a team of interns to manage large-scale weddings efficiently while upholding high standards of excellence.
  • Developed comprehensive timelines for each event, ensuring all tasks were completed on schedule.
  • Streamlined vendor selection process for improved efficiency and reduced costs.

HAIR STYLIST

STYLE AMERICA HAIR SALON
04.2010 - 04.2011
  • Provided customer service to new and returning customers seeking hair care services making sure client needs were met to their satisfaction
  • Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
  • Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
  • Processed payments, entering sales in register for prompt customer service.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
  • Collaborated with fellow stylists to create a positive work environment and share best practices.
  • Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
  • Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.

Summer Camp Counselor

Acadina Work Force
06.2002 - 07.2005
  • Worked with children of varying age, interest, skill, and developmental levels.
  • Led groups of children safely through variety of camp activities.
  • Supported children by actively listening and offering encouragement.
  • Organized and guided group activities by leading, coaching, and participating with campers.
  • Acted as positive role model and mentor to provide campers with constructive guidance and promote healthy habits and attitudes.
  • Managed daily operations of camp programs, ensuring smooth transitions between activities and maintaining participant engagement throughout the day.
  • Implemented camp activities fostering physical, social, and emotional growth.
  • Collaborated with fellow counselors to develop creative solutions for behavioral issues, resulting in improved camper conduct.
  • Mediated camper conflicts to resolve problems and maintain positive and safe camp environments.
  • Participated in meetings to coordinate with other staff on campers' progress, issues and goal achievement.

Education

No Degree - Event Design

IWED DEERFIELD BEACH FL
01.2017

TRAVEL AGENT -

INTELETRAVEL DELRAY FL
01.2017

WEDDING AND EVENT PLANNING -

SCHOOL BY ALLIE BATON ROUGE
01.2015

COSMETOLOGY -

AVEDA INSTITUTE OF COSMETOLOGY LAFAYETTE LA
01.2007

HIGH SCHOOL DIPLOMA -

ST. MARTINVILLE SR. HIGH SCHOOL
01.2006

Skills

  • Strong Communication
  • Interpersonal
  • Problem solving
  • Time Management
  • Leadership
  • Customer Service
  • Record Keeping
  • Multitasking
  • Patience and Empathy
  • Problem-solving skills
  • Creative Thinking
  • Collaboration and Teamwork

Certificatesandlicenses

  • Wedding and Event Planning License
  • Cosmetology License in
  • Event Design License
  • Travel Agent License

Timeline

Paraprofessional

St.Martin Parish School Board
10.2022 - Current

FRONT DESK

RIVERSPA
05.2019 - 08.2019

YOUTH SUPPORT SPECIALIST

EKHAYA YOUTH PROJECT
12.2015 - 11.2017

Intern

Wedding by Allie
03.2015 - 08.2017

BRIDAL SALES CONSULTANT

DAVID BRIDAL
01.2015 - Current

Volunteer

St.martin Parish School Board
08.2012 - Current

SUBSTITUTE TEACHER

ST. MARTIN PARISH SCHOOL BOARD
08.2012 - 10.2022

DIRECT SERVICE WORKER/FIELD SUPERVISOR

L&D HOME HEALTH COMPAY
08.2011 - 10.2022

HAIR STYLIST

STYLE AMERICA HAIR SALON
04.2010 - 04.2011

Summer Camp Counselor

Acadina Work Force
06.2002 - 07.2005

Tutor

No Degree - Event Design

IWED DEERFIELD BEACH FL

TRAVEL AGENT -

INTELETRAVEL DELRAY FL

WEDDING AND EVENT PLANNING -

SCHOOL BY ALLIE BATON ROUGE

COSMETOLOGY -

AVEDA INSTITUTE OF COSMETOLOGY LAFAYETTE LA

HIGH SCHOOL DIPLOMA -

ST. MARTINVILLE SR. HIGH SCHOOL

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KAYETTA FRANCIS