Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kayin Davis

Prescott Valley,United States

Summary

Dedicated Community Manager with 2 years of management experience. Improves projects and streamlines operations for efficiency. Hardworking and resourceful with friendly and professional demeanor. Hands-on Manager known for excellent public relations and marketing coordination. Highly trained professional with passion for working with and for people. Solutions-oriented problem-solver with goal-oriented mindset. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Assistant Manager, Operations (ASM)

Amazon
02.2024 - Current
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Improved operational efficiency by streamlining processes and implementing cost-saving measures.
  • Reduced turnaround time for project completion through effective resource allocation and team management.
  • Developed strong relationships with vendors, resulting in better pricing and improved service quality.
  • Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.

Driver Trainer, (ASM)

Amazon
02.2023 - 02.2024
  • Tracked daily driver logs to comply with regulatory standards.
  • Developed and implemented training materials and course updates.
  • Observed and evaluated students' work to determine progress, provide feedback, and make suggestions for improvement.
  • Developed and maintained relationships with third party Co-op companies.
  • Accomplished multiple tasks within established timeframes.
  • Enhanced driver safety by conducting thorough training sessions on defensive driving techniques.
  • Reduced accident rates within the company through comprehensive driver education and evaluation.

Intern ASM

Amazon
09.2022 - 02.2023
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Boosted warehouse operations performance by overseeing dispatching and setting optimal employee schedules.
  • Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
  • Managed day-to-day operations of warehouse, freight and parcel shipments, returns and transfers.
  • Tracked production and quality control systems to proactively identify deficiencies.
  • Monitored employee productivity and optimized procedures to reduce costs.
  • Developed systems and procedures to improve operational quality and team efficiency.

Online Community Manager/Marketing Manager

Official DogeX
09.2021 - 08.2022
  • Managed community within established cost constraints.
  • Gained feedback useful in collaborating with business leaders to devise solutions.
  • Aided upper-level leaders by completing budgets and reports for executive action planning.
  • Worked with staff to complete timely fixes and enhancements.
  • Oversaw 20+ person team with effective morale-building strategies, cutting-edge training and motivational coaching on established practices, standards and requirements.
  • Conducted daily updates to social media profiles to boost company online presence.
  • Developed marketing content such as blogs, promotional materials and advertisements for social media.
  • Analyzed and reported social media and online marketing campaign results.
  • Coached employees company-wide on content creation best practices.
  • Promoted successful outcome of web development strategy by aligning consistent brand messaging and visual designs across digital outlets.
  • Increased customer engagement through social media.
  • Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
  • Applied customer feedback to develop process improvements and support long-term business needs.
  • Performed statistical analyses to gather data for operational and forecast team needs.
  • Onboarded new employees with training and new hire documentation.
  • Delivered feedback to decision-makers regarding employee performance and training needs.
  • Accomplished multiple tasks within established timeframes.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Recruited and hired top performers to add talent and value to department.

Insurance Agent

Family First Life
05.2021 - 08.2022
  • Cultivated new business by offering presentations on financial well-being to individuals and groups on term and whole life insurance.
  • Approached potential clients by using direct marketing mailings and phone contacts.
  • Determined client needs and financial situations by listening and scheduling fact-finding appointments.
  • Spent ample time with each customer, verbally reviewing and explaining documents for client comprehension.
  • Explained advantages, features and disadvantages of various policies to promote sale of plans, boosting overall sales 35%.
  • Worked to accommodate new and different insurance requests and explored new value opportunities to optimize insurance agency reputation.
  • Built relationships with clients using active listening and issue resolution to provide excellent service.
  • Maintained high standards of customer service by building relationships with clients.
  • Upsold additional products and services after identifying customer needs and requirements.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Obtained underwriting approval by completing application for coverage.
  • Calculated premiums and established payment methods for sales.
  • Collected, analyzed and validated agency commissions.

Warehouse Worker

Amazon
07.2020 - 12.2020
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
  • Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
  • Operated company vehicles and heavy equipment with focus on safety and risk management.
  • Consistently lifted materials weighing as much as 100 pounds.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
  • Placed incoming inventory in optimal storage locations to promote continued accuracy and easy retrieval.
  • Updated daily logs with regular shift activities and incident details.
  • Checked packages and merchandise for damage and notified vendors.

Team Member

Whataburger
02.2020 - 05.2020
  • Pursued learning opportunities to advance knowledge and take on leadership position.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong cooperative relationships with coworkers and managers.
  • Adjusted equipment to meet different productivity levels.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Kept work areas clean, organized and safe to promote efficiency and team safety.
  • Created seasonal displays to showcase new and promotional merchandise.
  • Maintained productive, efficient approach to all tasks.
  • Resolved issues quickly to maintain productivity goals.
  • Continuously checked products for quality assurance according to strict guidelines.
  • Maintained work structure by updating job requirements and job descriptions for positions.
  • Learned all required tasks quickly to maximize performance.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
  • Coordinated project work applying strong team leadership for enhanced success.
  • Trained new team members by relaying information on company procedures and safety requirements.

Team Member/Cook

Montana BBQ
05.2017 - 01.2020
  • Assisted chef with planning easy but elegant appetizers to spark customer interest.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Interacted with guests to obtain feedback on product quality and service levels.
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Ordered and received products and supplies to stock kitchen areas.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
  • Communicated closely with servers to fully understand special orders for customers.
  • Created identical dishes numerous times daily with consistent care, attention to detail and quality.
  • Tasted, smelled and pierced food with fork to verify sufficient cooking.
  • Managed kitchen staff to supervise preparation of foods and explain steps for readying specialty items.
  • Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
  • Applied customer feedback to develop process improvements and support long-term business needs.

Education

High School Diploma -

Agua Fria High School
Avondale, AZ
05.2020

Skills

  • Budget Forecasting
  • Violation Resolution
  • Performance Assessment
  • Online Marketing
  • Campaign Performance Tracking
  • Community Management
  • Sale and Rental Recordkeeping
  • Community Engagement
  • Product and Service Specification
  • Marketing Strategy Development
  • Team Recruiting and Hiring
  • Google Analytics
  • Administrative Leadership
  • Business Intelligence
  • Social Media Strategy
  • Office Organization
  • Social Media Engagement
  • Call Documentation
  • Responding to Difficult Customers
  • Courteous with Strong Service Mindset
  • Building Customer Trust and Loyalty
  • Customer Data Confidentiality
  • Understanding Customer Needs
  • Data Entry and Maintenance
  • Issue and Complaint Resolution
  • Upbeat and Positive Personality
  • Customer Retention Strategies
  • Employee Coaching and Motivation
  • Project Management
  • Technical Proficiency
  • Contract Development and Management
  • Scheduling and Coordinating
  • Administration and Reporting
  • Managing Employee Relations

Certification

  • Licensed Life Insurance Agent

Timeline

Assistant Manager, Operations (ASM)

Amazon
02.2024 - Current

Driver Trainer, (ASM)

Amazon
02.2023 - 02.2024

Intern ASM

Amazon
09.2022 - 02.2023

Online Community Manager/Marketing Manager

Official DogeX
09.2021 - 08.2022

Insurance Agent

Family First Life
05.2021 - 08.2022

Warehouse Worker

Amazon
07.2020 - 12.2020

Team Member

Whataburger
02.2020 - 05.2020

Team Member/Cook

Montana BBQ
05.2017 - 01.2020

High School Diploma -

Agua Fria High School

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Kayin Davis