Kayin Joseph
Fredericksburg,VA
Summary
Professional with solid background in operations management and financial oversight, equipped to drive efficiency and effectiveness. Skilled in process optimization, budget management, and data analysis. Strong focus on team collaboration, adaptability, and achieving impactful results. Known for reliability, strategic thinking, and problem-solving abilities.
Overview
1
1
Certification
26
26
years of professional experience
Work History
Real Time Operations Controller
Jadwell Inc
11.2022 - Current
- Implemented process controls to improve consistency, compliance, and turnaround times.
- Analyzed performance data to identify inefficiencies and recommend corrective actions.
- Standardized control procedures to strengthen accuracy in documentation and reporting.
- Streamlined operations by identifying inefficiencies and implementing process improvements.
Customer Service and Information Technology Officer
Cornerstone Defense
11.2021 - Current
- Resolved critical IT-related issues impacting mission effectiveness
- Collaborated with team members to identify and implement process improvements
- Managed functionality and efficiency of computers across multiple operating systems.
- Working with a dedicated, highly skilled team of professionals
Construction Surveillance Technician
PAE
08.2018 - Current
- Reviewed construction drawings to ensure compliance with approved specifications, contributing to project integrity.
- Provided security escort services to maintain access control and protect sensitive locations. and access control related duties as assigned.
- Perform risks analysis and risk assessments.
- Analyzed risks to ensure project safety and compliance with industry standards. and risk assessments.
Enterprise Service Information Technician Officer
ManTech
04.2025 - 10.2025
- Administered user accounts, permissions, and access controls across enterprise systems
- Troubleshot hardware, software, and network issues to restore service continuity
- Documented incidents, resolutions, and configuration changes in ticketing systems
- Maintained desktop, laptop, and peripheral equipment through routine diagnostics
Technical Support Representative
Forward Integration Technologies
02.2023 - 08.2025
- Resolved complex hardware and software issues through phone, email, and ticket-based support systems.
- Diagnosed network, workstation, and application problems using remote troubleshooting tools and standard IT procedures.
- Guided users through account setup, password resets, and access configuration with clear technical instructions.
- Documented incidents, resolutions, and escalations in service management systems for accurate case tracking.
Intelligence Operations / Collections
Jadwell Inc.
11.2020 - 11.2021
- Logged customer-reported problems and tracked progress to resolution, ensuring timely support.
- Recorded mission-related communications with relevant teams to maintain operational alignment.
- Ensure operational execution and response to non-normal conditions that occur, following approved operational procedures.
- Monitored communications and database updates from external segments regarding planned outages to minimize operational disruptions and enhance customer awareness.
Customer Service and Information Technology Officer
Cornerstone Defense
06.2020 - 10.2020
- Resolved critical IT-related issues affecting mission objectives
- Collaborated with team members to identify and implement process improvements
- Oversaw computer systems to ensure optimal functionality and efficiency.
- Working with a dedicated, highly skilled team of professionals
Security Monitor
PAE
02.2017 - 08.2018
- Provide onsite- monitoring services for secure government facilities in the Northern VA area.Assumed responsibility for project coordination.
- Developed and implemented best security standards, and researched on latest security trends
- Wrote detailed technical analysis reports for Sponsors, ensuring clarity and actionable insights.
Assistant Manager
Comcast Communication
03.2016 - 01.2017
- Provided exemplary customer service to all patrons and staff of retail businesses.
- Managed the opening and closing of retail operations.
- Trained, managed and supervised a team of up to ten employees.
- Responsibly handled queries related to customer issues.
- Exercise judgment and discretion alone, and in conjunction with the Store Manager in the day-to-day operations of the store.
- Supervised Point of Sales and responsible for all store financials.
- Enforced company rules, policies, and procedures with the company staff.
- Train users to handle information technology equipment by providing precise instructions
- Design survey processes to collect customer feedback.
Customer Service Representative
Comcast Communication
04.2001 - 03.2016
- Provide helpdesk support to end users of proprietary software.
- Schedule service appointments to replace defective equipment or request technician assistance
- Provide daily technical support for e-mail, network, connectivity, telecommunications, peripheral equipment, and system maintenance.
- Install and maintain network services, equipment, and various devices.
- Analyze customer feedback, investigates problems, observe and report trends
- Develop and implement transition plans for customers for the introduction of new technology platforms; develop and present correspondence, technical documents, and reports on moderately complex issues that cross directorate and/or technology boundaries
Education
Certificate - Radio Broadcasting
African American Media Incubator Training School
Washington, DC10-2000
Skills
- Strong problem resolution, judgment, analytical and decision making skills and ability to stay focused while managing multiple tasks concurrently
- Outstanding and respectable team player
- Highly detail-individual with exceptional organization skills, including ability to work independently, as a key contributor and as part of multiple teams
- Self-motivated and able to demonstrate excellent time management and organizational skills, enthusiastic learner
- Strong critical thinking/analytical skills, creativity, and a proven drive for quality
- Strong Proactive troubleshooting skills
- Excellent verbal and written communication skills
- Windows XP
- Microsoft Office
- Microsoft Office Business Suite
- Internet Explorer
- Virus Scanning
- Desktop & Peripheral Installation and Troubleshooting
- MS Outlook
- Ticketing Systems
- Training End Users
- Help Desk Support
- Remote & Deskside Support
- Technical Documentation
- Design Development
- Operational efficiency
Certification
CCNA Certification Study in Progress - 40% Complete
Timeline
Enterprise Service Information Technician Officer
ManTech
04.2025 - 10.2025
Technical Support Representative
Forward Integration Technologies
02.2023 - 08.2025
Real Time Operations Controller
Jadwell Inc
11.2022 - Current
Customer Service and Information Technology Officer
Cornerstone Defense
11.2021 - Current
Intelligence Operations / Collections
Jadwell Inc.
11.2020 - 11.2021
Customer Service and Information Technology Officer
Cornerstone Defense
06.2020 - 10.2020
Construction Surveillance Technician
PAE
08.2018 - Current
Security Monitor
PAE
02.2017 - 08.2018
Assistant Manager
Comcast Communication
03.2016 - 01.2017
Customer Service Representative
Comcast Communication
04.2001 - 03.2016
Certificate - Radio Broadcasting
African American Media Incubator Training School
Additional Section
CCNA Certification Study in Progress - 40% Complete