Ka Ying Vanessa Yu
Los Angeles,CA
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
16
16
years of professional experience
Work History
Receptionist/Beauty Consultant Candidate
DSC Laser and Skin Care Center
03.2018 - 04.2019
- Responded to inquiries from callers seeking information
- Kept reception area clean and neat to give visitors positive first impression
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Answered central telephone system and directed calls accordingly
- Answered phone promptly and directed incoming calls to correct offices
- Confirmed appointments, communicated with clients, and updated client records
- Cross sell company products and monitored inventory levels of supplies used and placed orders for replacements
Senior Account Coordinator
Lollicup USA, Inc
10.2015 - 01.2018
- Coordinator for Vice President of the Sales and Operations Department
- Handle all order processing from clients
- Cross sell company products
- Prepare shipping quotation for clients
- Provide customer service over phone, email and walk-in clients
- Handled multi-level of customers, from Retails, Distributors to Regional Distributors
- Organized and coordinate product samples
- Develop significant relationship with clients
- Handled containers shipping documents
- Adjust and organize price list every month
- Carried out data acquisition and enrichment exercises for client's database
Ophthalmology Medical Technician and Front Desk
California Vision and Visage
08.2014 - 06.2015
- Maintain and setup exam rooms
- Assist patients to take eye vision check, medical clearance screening chief compliant, and prep for procedures with test machines
- Sanitized screening room, exam rooms, and all test machines
- Organized and prepared surgery documents for doctors
- Contacted surgery centers to confirm patient's appointment time and procedures
- Updated patient charts, contacted and verified insurances, and prep documents for patients
- Handling prior authorizations
- Scheduled and confirmed appointment with patients
Medical Office Clerk
Diagnostic Medical Group
12.2013 - 08.2014
- Answered telephone calls to offer office information, answer questions, and direct calls to staff
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations
- Received, recorded and filed medical payments by check, cash, and credit card
- Used [Software] to schedule appointments for doctor visits and procedures
- Contacted and verified insurance for patient's benefited
- Remained patients to prep instruction for procedures
Account Coordinator and Customer Service Rep.
Lollicup USA, Inc
01.2008 - 08.2013
- Coordinator for Vice President of the Sales and Operations Department
- Handled all order processing from clients
- Cross sell company products
- Prepare shipping quotation for clients
- Screen new lead and prospects and direct them to a sales representative
- Provide customer service over phone, email and walk-in clients
- Handled multi-level of customers, from Retail and Distributors
- Organized and coordinate product samples
- Develop significant relationship with clients
- Handled containers shipping documents
- Adjust and organize price list every month
- Carried out data acquisition and enrichment exercises for client's database
Medical Receptionist and Medical Assistant
Dr. Steve Chan & Yvette Want Office
06.2003 - 04.2008
- Kept waiting room neat and organized by stacking magazines
- Coordinated patient scheduling, check-in, check-out and payments for billing
- Supported office staff and operational requirements with administrative tasks
- Adhered to strict HIPAA guidelines to protect patient privacy
- Managed multi-line phone system and pleasantly greeted patients
- Helped patients complete necessary medical forms and documentation
- Maintained current and accurate medical records for patients
- Checked patient insurance, demographic, and health history to keep information current
- Organized and maintained patient chart filing system to promote quick data finding for staff
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling
- Prepared and processed patient referrals and transfer requests
- Interact with pharmacy associate to help patients get their medications
- Assist patients to take vital signs and prep for procedures, draw blood, and obtain specimens
Education
No Degree -
Mt. Sac Antonio College
Walnut, CA05.2004
High School Diploma -
Diamond Bar High School
Diamond Bar, CA06.2001
Skills
- Trilingual in Cantonese, Mandarin, and English
- Microsoft Word, Excel, and PowerPoint
Timeline
Receptionist/Beauty Consultant Candidate
DSC Laser and Skin Care Center
03.2018 - 04.2019
Senior Account Coordinator
Lollicup USA, Inc
10.2015 - 01.2018
Ophthalmology Medical Technician and Front Desk
California Vision and Visage
08.2014 - 06.2015
Medical Office Clerk
Diagnostic Medical Group
12.2013 - 08.2014
Account Coordinator and Customer Service Rep.
Lollicup USA, Inc
01.2008 - 08.2013
Medical Receptionist and Medical Assistant
Dr. Steve Chan & Yvette Want Office
06.2003 - 04.2008
No Degree -
Mt. Sac Antonio College
High School Diploma -
Diamond Bar High School
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