Kay (Kathryn) Jones
Dyersburg,TN
Summary
Analytical Fraud Detection Analyst with expertise in data analysis, pattern recognition, and risk assessment for identifying fraudulent activities. Leverages strong problem-solving and critical thinking skills to enhance collaboration and develop effective fraud prevention strategies.
Overview
39
39
years of professional experience
Work History
Fraud Detection Analyst
First Citizens National Bank
Dyersburg, Tn
05.2008 - Current
- Utilized fraud detection software to monitor transactions in real time.
- Analyzed transaction patterns to identify potential fraudulent activities.
- Reviewed customer accounts for suspicious behavior and discrepancies.
- Conducted investigations to identify fraudulent activity and suspicious transactions.
- Monitored customer accounts for any suspicious or unauthorized activity.
- Collaborated in developing fraud prevention strategies and protocols to enhance overall security measures.
- Facilitated training sessions for staff on recognizing fraud indicators to strengthen team awareness and response.
- Prepared detailed reports on detected fraudulent activities for management review.
- Generated comprehensive reports summarizing findings from fraud investigations.
- Developed strategies to prevent fraudulent activities from occurring in the future.
- Analyzed customer data and identified trends in fraud behavior.
- Conducted reviews of flagged transactions and reports that showed potential suspicious activity.
- Participated in a fraud detection program, analyzing suspected items for potential fraud.
- Verify and approve mobile deposits.
- Assist customers that are being scammed.
- Assist customers that have fraudulent charges on their debit card.
- Recommended improvements to existing fraud detection processes and procedures to optimize detection capabilities.
- Worked closely with internal teams such as compliance, legal, and operations to ensure adherence to anti-fraud regulations.
- Tracked chargeback activity to identify best practices for determining fraud.
- Maintained up-to-date knowledge of fraud trends, techniques, and regulatory requirements affecting the industry.
- Utilized software systems to detect patterns of fraudulent behavior.
Bank Operations Specialist
First Citizens National Bank
Dyersburg, Tn
12.1986 - 05.2008
- Processed customer transactions efficiently and accurately.
- Managed cash items return desk, processing return items and entering chargebacks to customer accounts to ensure timely resolution.
- Assisted in resolving customer inquiries and issues promptly.
- Handled unposted report, correcting discrepancies or returning items to Federal Reserve to maintain accurate transaction records.
- Evaluated stop payment requests daily, confirming accuracy and compliance with banking regulations.
- Return US Treasury items of deceased customers.
- Maintained organized records and documentation for auditing purposes.
- Enter general ledger debits and credits.
Education
Some College (No Degree) -
Dyersburg State Community College
Dyersburg, TnSkills
- Fraud analysis
- Risk assessment
- Transaction monitoring
- Data analytics
References
References available upon request.
Timeline
Fraud Detection Analyst
First Citizens National Bank
05.2008 - Current
Bank Operations Specialist
First Citizens National Bank
12.1986 - 05.2008
Some College (No Degree) -
Dyersburg State Community College