Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Timeline
Generic

Kayla Durandisse

Coral Springs,FL

Summary

Motivated Shift lead with strong organizational skills seeking to leverage skills in order to secure an entry-level Project Manager position. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

3
3
years of professional experience

Work History

Shift Leader

Nothing Bundt Cakes
Coral Springs, FL
03.2021 - Current
  • Covering for employee absences
  • Counting and managing cash from the register
  • Resolving problems that occur during shift
  • Managing a multi-call line system
  • Decision making
  • Data entry and organization
  • Train new employees and delegate daily tasks and responsibilities.
  • Resolve customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Maintain clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Deliver training and leadership to teams to boost performance and help team members achieve performance targets.
  • Train and develop personnel to improve safety, and employee relations and resolve issues.
  • Optimize processes and supervise 8-10 employees in an average shift.
  • Reduce workflow inconsistencies by recruiting and hiring capable staff members.
  • Maintained financial accuracy when handling over $3000 in revenue each day.
  • Identified and diminished performance gaps by coaching and supervising subordinates.
  • Improved staff morale and reduced employee turnover by 20%.
  • Teach Front of House staff effective customer service techniques, boosting client satisfaction rates by25%.
  • Resolve customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Enforce company policies and regulations with employees.
  • Monitor employee actions for safety, sanitation, and general housekeeping compliance, proactively protecting staff and customers from safety hazards and infection risks.
  • Mentor newly hired employees on operating equipment and safety and develop training manuals to use for reference.
  • Prepare shift summary reports for supervisor and communicated regularly on goals and progress.
  • Regulate pricing, inventory count, and supply during shift hours.
  • Identify team weak points and implemented corrective actions to resolve concerns.
  • Rotate merchandise and displays to feature new products and promotions.
  • Maintain professional demeanor by staying calm when addressing unhappy or angry customers.
  • Direct training and retraining of employees to boost performance and enhance business results.

Customer Service Representative

Apple
Fort Lauderdale, FL
02.2021 - 03.2021
  • Handled over 40 calls per shift signing up new customers, retrieving customer data, presenting relevant product information, and canceling services.
  • Providing up to date policy and service information
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Responded to customer requests for products, services, and company information.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Delivered excellent customer service, resulting in consistent 89% customer satisfaction rating.
  • Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
  • Communicated professionally with colleagues, freelancers, and clients.

Resident Assistant

University of Massachusetts Amherst
Amherst, MA
01.2019 - 05.2020
  • Fostered the development of relationships among 45-60 residents per semester
  • Planned and implemented programs to assist students with any notable reoccurring issues within the community
  • Managed administrative duties such as budgeting, maintenance requests, incident reports, and document creation and upkeep
  • Interviewed, recommended, and hired new resident advisors
  • Created, marketed, and lead student-centered hall programs to promote student growth, education, diversity, and health
  • Collaborated with other staff throughout the university to help orient students and onboard new staff
  • Participated in weekly staff meetings where issues can be brought up and resolved through collaborative efforts
  • Responded to room transfers, incident reports, and maintenance requests.
  • Facilitated floor meetings to discuss concerns, review complaints, and convey information about policy changes.
  • Conducted tours, orientation, and educational sessions for residents and families.
  • Liaised between community programs and residents and counseled 30 community and assisted living residents.

Barista

University Of Massachusetts Umass
Amherst, MA
09.2018 - 01.2019
  • Handled an average of 300 customer orders within per 8-hour shift
  • Managing brewing equipment, accessories, and supplies
  • Adhering to OSHA and food safety standards
  • Created superlative coffeehouse experience through customer service, beverage preparation and presentation, in-store marketing, and thorough cleanliness and sanitation of space.
  • Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
  • Maintained accurate inventory counts to meet customer demands and sustain operations.
  • Developed coffee beverage menu, recipes, specialty coffee drinks, and appropriate menu pricing.
  • Accurately completed end-of-day financial tasks worth over $5000 of cash and card transactions daily.
  • Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
  • Memorized ingredients and recipes for wide variety of specialty drinks.

Lab Assistant

University of Massachusetts, Amherst
Amherst, MA
01.2017 - 05.2017
  • Assisted with a total of 25 individual, but connected, projects over course of employment.
  • Set up, maintained, and verified sterility of lab equipment and tools.
  • Analyzed experiment and test results to validate adherence to standards and specifications.
  • Documented experimental data and completed reports.
  • Monitored temperature and performance of equipment against expectations.
  • Assisted with the development of agenda and strategic plans for laboratory research work.
  • Followed safe procedures for disposal of reagents, chemicals, and biohazard materials.
  • Executed broad projects based on outlined research goals and project specifications.
  • Performed duties in accordance with applicable standards, policies, and regulatory guidelines to promote a safe working environment.
  • Prepared specimens for testing and analysis

Education

Some College (No Degree) - Microbiology

University of Massachusetts Amherst

High School Diploma -

Atlantic High School, Florida Atlantic University
Delray Beach, FL
05.2020

Skills

  • Social media management
  • Project coordination
  • Time & Calendar management
  • Documentation review
  • Inventory Management
  • Customer Support & Retention
  • Team Leadership
  • Advanced problem solving
  • Project estimation and bidding
  • Staff Training & Policy Enforcement
  • Needs Assessment
  • Daily workflows
  • MS Office

Additional Information

  • Authorized to work in the US for any employer

Languages

French
Limited Working

Timeline

Shift Leader

Nothing Bundt Cakes
03.2021 - Current

Customer Service Representative

Apple
02.2021 - 03.2021

Resident Assistant

University of Massachusetts Amherst
01.2019 - 05.2020

Barista

University Of Massachusetts Umass
09.2018 - 01.2019

Lab Assistant

University of Massachusetts, Amherst
01.2017 - 05.2017

Some College (No Degree) - Microbiology

University of Massachusetts Amherst

High School Diploma -

Atlantic High School, Florida Atlantic University

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Kayla Durandisse