Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kayla Armstrong

Leland

Summary

Kayla is a professional leader with strong expertise in overseeing daily operations and team coordination. Known for effective collaboration and achieving results in fast-paced environments. Highly adaptable, skilled in problem-solving, conflict resolution, and ensuring optimal workflow. Respected for reliability and proactive approach to shifting demands.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Shift Supervisor

Goodwill Industries
09.2022 - 01.2025
  • Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
  • Monitored daily and weekly key performance indicators to maintain on-track status.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Collaborated with other leaders and executives to direct workflow and support operations.
  • Located and resolved problems with team production and performance to maintain consistent quality levels.
  • Supervised ongoing daily production phases.
  • Enhanced team productivity by implementing efficient shift scheduling and task delegation.
  • Maintained visual merchandising standards to create an engaging shopping experience for customers.
  • Handled customer service by dealing with complaints, organizing stock and answering customer questions.
  • Controlled store inventory and reviewed cash handling and operations reports.

Front Desk Receptionist

Waxing The City
01.2022 - 09.2022
  • Collected deposits, fees, and payment. Processed payments and updated accounts to reflect balance changes.
  • Assisted in inventory management to maintain adequate supply levels for spa treatments and retail products.
  • Introduced new beauty products to consumers by informing clients about use and benefits.
  • Achieved specified sales targets by promoting special treatments, additional services, and products.
  • Updated customer records and maintained accurate client information.
  • Participated in staff meetings to stay informed about current promotions, new services, or other relevant updates within the spa industry.
  • Promoted special offers and packages to increase revenue through upselling techniques.
  • Maintained responsibility of opening and closing procedures.
  • Communicated with spa team members if clients canceled or changed appointment times.

Sales Associate/Trainer

Old Navy
11.2020 - 01.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Assured order accuracy through double-checking contents before packing and shipping products.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

Education

GED -

Mississippi Community College
Greenville, MS
11-2024

Skills

  • Service & Complaints
  • Operations Management
  • Employee Training
  • Sales
  • Records & Documentation
  • Multitasking

Certification

  • Texas Food Handlers
  • TABC License

Timeline

Shift Supervisor

Goodwill Industries
09.2022 - 01.2025

Front Desk Receptionist

Waxing The City
01.2022 - 09.2022

Sales Associate/Trainer

Old Navy
11.2020 - 01.2022

GED -

Mississippi Community College

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