Hi, I’m
Kayla Houser
Draper,UT
Every problem is a gift—without problems we would not grow.
Tony Robbins
Summary
Dynamic leader with strong background in guiding teams, managing complex projects. A professional with a proven track record in customer service and data entry. Excelled in troubleshooting and problem-solving, enhancing client satisfaction and operational efficiency. Skilled in collaboration and adaptability, I consistently achieved high-quality standards, significantly improving team productivity without specific numerical detail.
Overview
11
years of professional experience
Work History
Collective Health
Member Advocate
2024.07 - Current (1 education.year_Label & 11 education.months_Label)
Job overview
- Greeted and interacted with patients to provide information, answer questions and assist with any insurance inquiries.
- Stayed calm under pressure to and successfully dealt with difficult situations.
Tesla
Roadside Support Specialist
2023.08 - 2024.05 (9 education.months_Label)
Job overview
- Provided remote technical support to stranded drivers experiencing IT-related issues on the road
- Utilized ticketing system to track customer requests and prioritize urgent needs.
ARUP Laboratories
Laboratory Client Support Technician
2022.09 - 2023.09 (1 education.year_Label)
Job overview
- Provide exceptional customer service to laboratory clients via phone and email to address inquiries and ensure client satisfaction
- Experienced in analyzing and interpreting data to draw meaningful conclusions and make recommendations
Young Living Essential Oils
Member Service Representative
2022.01 - 2022.08 (7 education.months_Label)
Job overview
- Provided exceptional customer service to members by answering inquiries, resolving issues, and assisting with account maintenance
- Acted as the primary point of contact for clients, addressing any issues or concerns in a timely and professional manner
Purple
Customer Service Representative
2020.05 - 2021.01 (8 education.months_Label)
Job overview
- Collaborated with cross-functional teams to escalate and resolve customer issues
- Processed member account updates, payments, and cancellations accurately in the system
R1 RCM
Data Entry Specialist
2019.04 - 2020.01 (9 education.months_Label)
Job overview
- Collaborated with team members to prioritize and manage large volumes of data entry tasks
All Star Bowling & Entertainment
Supervisor
2019.02 - 2019.04 (2 education.months_Label)
Job overview
- Managed a team to ensure productivity and quality standards were met on a daily basis
Nexant
Customer Service Representative and Data Entry
2018.06 - 2019.02 (8 education.months_Label)
Job overview
- Demonstrated strong communication skills and a positive attitude while handling customer concerns
- Utilized Microsoft Excel and other data entry software to streamline processes and increase productivity
Skills
- Customer Service
- Data Entry
- Troubleshooting
- Communication
- Problem-solving
- Collaboration
- Detail-oriented
- Adaptability and Flexibility
- Documentation and recordkeeping
- Active Listening and Feedback Incorporation
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
HybridRemoteOn-SiteImportant To Me
Work-life balanceCareer advancementCompany CultureFlexible work hoursWork from home optionPaid time offHealthcare benefitsTimeline
Member Advocate
Collective Health
2024.07 - Current (1 education.year_Label & 11 education.months_Label)
Roadside Support Specialist
Tesla
2023.08 - 2024.05 (9 education.months_Label)
Laboratory Client Support Technician
ARUP Laboratories
2022.09 - 2023.09 (1 education.year_Label)
Member Service Representative
Young Living Essential Oils
2022.01 - 2022.08 (7 education.months_Label)
Customer Service Representative
Purple
2020.05 - 2021.01 (8 education.months_Label)
Data Entry Specialist
R1 RCM
2019.04 - 2020.01 (9 education.months_Label)
Supervisor
All Star Bowling & Entertainment
2019.02 - 2019.04 (2 education.months_Label)
Customer Service Representative and Data Entry
Nexant
2018.06 - 2019.02 (8 education.months_Label)