Summary
Overview
Work History
Skills
Work Availability
Work Preference
Timeline
Hi, I’m

Kayla Houser

Draper,UT
Every problem is a gift—without problems we would not grow.
Tony Robbins
Kayla Houser

Summary

Dynamic leader with strong background in guiding teams, managing complex projects. A professional with a proven track record in customer service and data entry. Excelled in troubleshooting and problem-solving, enhancing client satisfaction and operational efficiency. Skilled in collaboration and adaptability, I consistently achieved high-quality standards, significantly improving team productivity without specific numerical detail.

Overview

11
years of professional experience

Work History

Collective Health

Member Advocate
07.2024 - Current

Job overview

  • Greeted and interacted with patients to provide information, answer questions and assist with any insurance inquiries.
  • Stayed calm under pressure to and successfully dealt with difficult situations.

Tesla

Roadside Support Specialist
08.2023 - 05.2024

Job overview

  • Provided remote technical support to stranded drivers experiencing IT-related issues on the road
  • Utilized ticketing system to track customer requests and prioritize urgent needs.

ARUP Laboratories

Laboratory Client Support Technician
09.2022 - 09.2023

Job overview

  • Provide exceptional customer service to laboratory clients via phone and email to address inquiries and ensure client satisfaction
  • Experienced in analyzing and interpreting data to draw meaningful conclusions and make recommendations

Young Living Essential Oils

Member Service Representative
01.2022 - 08.2022

Job overview

  • Provided exceptional customer service to members by answering inquiries, resolving issues, and assisting with account maintenance
  • Acted as the primary point of contact for clients, addressing any issues or concerns in a timely and professional manner

Purple

Customer Service Representative
05.2020 - 01.2021

Job overview

  • Collaborated with cross-functional teams to escalate and resolve customer issues
  • Processed member account updates, payments, and cancellations accurately in the system

R1 RCM

Data Entry Specialist
04.2019 - 01.2020

Job overview

  • Collaborated with team members to prioritize and manage large volumes of data entry tasks

All Star Bowling & Entertainment

Supervisor
02.2019 - 04.2019

Job overview

  • Managed a team to ensure productivity and quality standards were met on a daily basis

Nexant

Customer Service Representative and Data Entry
06.2018 - 02.2019

Job overview

  • Demonstrated strong communication skills and a positive attitude while handling customer concerns
  • Utilized Microsoft Excel and other data entry software to streamline processes and increase productivity

Skills

  • Customer Service
  • Data Entry
  • Troubleshooting
  • Communication
  • Problem-solving
  • Collaboration
  • Detail-oriented
  • Adaptability and Flexibility
  • Documentation and recordkeeping
  • Active Listening and Feedback Incorporation
Availability
See my work availability
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Available
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sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Location Preference

HybridRemoteOn-Site

Important To Me

Work-life balanceCareer advancementCompany CultureFlexible work hoursWork from home optionPaid time offHealthcare benefits

Timeline

Member Advocate

Collective Health
07.2024 - Current

Roadside Support Specialist

Tesla
08.2023 - 05.2024

Laboratory Client Support Technician

ARUP Laboratories
09.2022 - 09.2023

Member Service Representative

Young Living Essential Oils
01.2022 - 08.2022

Customer Service Representative

Purple
05.2020 - 01.2021

Data Entry Specialist

R1 RCM
04.2019 - 01.2020

Supervisor

All Star Bowling & Entertainment
02.2019 - 04.2019

Customer Service Representative and Data Entry

Nexant
06.2018 - 02.2019

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Kayla Houser