Kayla Brown
Ellenwood,GA
Summary
Experienced customer service representative with a proven ability to handle customer questions and issues. Great at providing satisfactory solutions and an exceptional customer experience. Outgoing, excellent communicator, and a problem-solver.
Overview
6
6
years of professional experience
Work History
Unit Clerk Surgery/Trauma
Grady Memorial Hospital
04.2025 - Current
- Maintain and update patient charts, including transcribing physician orders, and ensure all medical and legal documents are complete and confidential.
- Manage the admission, transfer, and discharge process, which includes preparing necessary paperwork and gathering patient information.
- Serve as the first point of contact for patients, visitors, and families, answer and route incoming calls, and take messages.
- Schedule appointments, procedures, and transportation for patients.
- Act as a liaison between the unit, physicians, nurses, and other departments like the lab, radiology, and pharmacy.
- Monitor and order necessary unit supplies, equipment, and forms.
- Perform general office duties such as making photocopies, faxing documents, and maintaining unit files.
- Input data into EPIC (EMR) systems and manage unit census reports.
Internal Transporter
Grady Memorial Hospital
09.2024 - 04.2025
- Safely transported patients between departments (e.g., from patient rooms to radiology, surgery, or other treatment areas) while ensuring comfort, dignity, and compliance with safety protocols.
- Safely and efficiently transported medical equipment, supplies, and devices between departments, ensuring all items are handled properly to prevent damage or contamination.
- Assisted medical staff with patient transfers, ensuring that patients are securely positioned on stretchers, wheelchairs, or transport beds.
- Followed all safety and infection control guidelines when transporting patients, equipment, and supplies, including proper lifting techniques and sanitation procedures.
- Worked closely with medical staff to ensure smooth and timely transportation of patients and materials, adhering to schedules and prioritizing urgent transfers.
- During transport, monitored patients for any signs of discomfort or distress and communicated any changes in their condition to medical personnel as necessary.
- Safely moved laboratory specimens, medications, and confidential documents between departments, ensuring they were delivered promptly and securely.
- Safeguarded patient privacy and confidentiality while transporting patients, medical records, and personal belongings in compliance with HIPAA and hospital privacy policies.
- Demonstrated a compassionate and respectful demeanor when interacting with patients and family members, ensuring a positive experience during transport.
- Inform relevant departments or supervisors promptly of any delays, challenges, or issues encountered during patient or material transport, to ensure appropriate follow-up.
- Ensured transport equipment and areas remain clean and orderly, adhering to hospital standards for hygiene and infection prevention.
Cashier
Target
03.2024 - 08.2024
- Accurately and efficiently processed customer purchases, including scanning items, applying discounts, and completing payment transactions using various payment methods (cash, credit/debit, mobile payments).
- Greeted customers with a friendly attitude, address inquiries, assist with product location, and resolve issues or concerns in a professional manner.
- Safely handled cash, credit/debit cards, and gift cards, ensuring that correct change is given, and that transactions are properly documented.
- Informed customers about ongoing promotions, sales, and Target’s services (e.g., REDcard, Target Circle, online order pick-up) to enhance the customer experience and drive sales.
- Handled returns and exchanges in a courteous and efficient manner, following Target’s policies to ensure customer satisfaction while maintaining proper documentation.
- Double-checked for any discrepancies in pricing, promotions, or item quantities during the transaction process to avoid errors.
- Adhered to Target’s policies on security, loss prevention, and customer confidentiality, ensuring the store’s assets are protected at all times.
- Worked cooperatively with fellow team members to ensure smooth store operations, assisting during peak hours or busy times.
- Addressed customer complaints or concerns promptly and professionally, seeking assistance from management when necessary to resolve issues.
- Fostered a positive and welcoming atmosphere for both customers and colleagues by demonstrating professionalism, patience, and a team-oriented attitude.
Package Handler
FedEx
08.2023 - 02.2024
- Efficiently sorted incoming and outgoing packages by size, destination, or other relevant criteria to ensure timely and accurate delivery.
- Safely loaded and unloaded packages from delivery vehicles, ensuring proper handling to prevent damage to items.
- Checked packages for damage, correct labeling, and ensured that the proper shipping documentation was attached before processing.
Internal Transporter
Grady Memorial Hospital
08.2022 - 08.2023
- Safely transported patients between departments (e.g., from patient rooms to radiology, surgery, or other treatment areas) while ensuring comfort, dignity, and compliance with safety protocols.
- Safely and efficiently transported medical equipment, supplies, and devices between departments, ensuring all items are handled properly to prevent damage or contamination.
- Assisted medical staff with patient transfers, ensuring that patients are securely positioned on stretchers, wheelchairs, or transport beds.
- Followed all safety and infection control guidelines when transporting patients, equipment, and supplies, including proper lifting techniques and sanitation procedures.
- Worked closely with medical staff to ensure smooth and timely transportation of patients and materials, adhering to schedules and prioritizing urgent transfers.
- During transport, monitored patients for any signs of discomfort or distress and communicated any changes in their condition to medical personnel as necessary.
- Safely moved laboratory specimens, medications, and confidential documents between departments, ensuring they were delivered promptly and securely.
- Safeguarded patient privacy and confidentiality while transporting patients, medical records, and personal belongings, in compliance with HIPAA and hospital privacy policies.
- Demonstrated a compassionate and respectful demeanor when interacting with patients and family members, ensuring a positive experience during transport.
- Inform relevant departments or supervisors promptly of any delays, challenges, or issues encountered during patient or material transport, to ensure appropriate follow-up.
- Ensure transport equipment and areas remain clean and orderly, adhering to hospital standards for hygiene and infection prevention.
Cashier
Walmart
07.2021 - 08.2022
- Efficiently and accurately processed customer purchases, including scanning items, applying discounts, and completing payment transactions.
- Provided friendly and helpful service, addressing customer inquiries, resolving issues, and ensuring a positive shopping experience.
- Managed cash, credit/debit card transactions, and other forms of payment, ensuring accuracy and proper accountability at the register.
- Handled merchandise returns and exchanges professionally, ensuring adherence to Walmart's policies and providing accurate refunds or replacements.
- Informed customers about ongoing promotions, membership programs, and other services offered by Walmart.
- Followed company procedures to detect and prevent theft, including monitoring for suspicious activity and reporting any concerns to management.
- Contributed to maintaining the cleanliness of the store, including the checkout area and surrounding aisles.
- Addressed customer concerns or complaints in a calm and professional manner, escalating to a supervisor when necessary.
- Adhered to all company policies, including those related to safety, customer privacy, and store operations.
Store Associate
Forever 21
05.2020 - 07.2021
- Provided exceptional customer service by assisting with the location, availability, and selection of merchandise.
- Maintained the store's sales floor, fitting rooms, visual displays, and overall presentation to ensure a welcoming and organized environment.
- Contributed to daily store recovery efforts, including tasks before, during, or after store operating hours.
- Promoted current sales, promotions, and pricing to customers, ensuring accurate communication of product offerings.
- Complied with company policies, procedures, and loss prevention practices to safeguard assets.
- Processed sales transactions efficiently while maintaining accountability at the point of sale.
- Handled merchandise returns and exchanges with professionalism, in accordance with company guidelines.
- Provided support to management, visual merchandising teams, and sales staff to ensure smooth store operations at all times.
Education
Degree - Psychology
Atlanta Metropolitan College
Atlanta, GA11.2025
Skills
- Multitasker
- Flexible
- Ability to Work Independently
- Time Management
- Written and Verbal Communication
- Proficient in Microsoft Office
- Technical Knowledge
Timeline
Unit Clerk Surgery/Trauma
Grady Memorial Hospital
04.2025 - Current
Internal Transporter
Grady Memorial Hospital
09.2024 - 04.2025
Cashier
Target
03.2024 - 08.2024
Package Handler
FedEx
08.2023 - 02.2024
Internal Transporter
Grady Memorial Hospital
08.2022 - 08.2023
Cashier
Walmart
07.2021 - 08.2022
Store Associate
Forever 21
05.2020 - 07.2021
Degree - Psychology
Atlanta Metropolitan College