Kayla Abney
Orlando,FL
Summary
Enthusiastic young professional seeking career in talent representation eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of coordinating and implementing promotional events. Motivated to learn, grow and excel in the Entertainment Management Industry with a passion for finding and promoting talent.
Overview
4
4
years of professional experience
Work History
Server / Bartender
Bay Hill Country Club
Orlando, FL
01.2022 - Current
- Was commended on having great work ethic after one month of employment and was asked to become full time.
- Crossed trained in all areas of food & beverage including event banquets.
- Requested to bartend at Mrs. Palmer's house during Arnold Palmer invitational Golf Tournament.
- Increased customer satisfaction rate 80% by demonstrating excellent customer service etiquette.
- Set up for special events with up to 5,000 guests, planning in advance for special inventories, designing table settings and practicing drinks.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Cultivated warm relationships with regular customers.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
Event Client Services
Parady Financial Group
The Villages, FL
12.2019 - 12.2020
- Prioritized and organized tasks to efficiently accomplish service goals.
- Collaborated with others to discuss new event opportunities.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Maintained close communication with clients to mitigate service issues.
- Hosted 400 household attendees during special events.
- Selected décor and event materials fitting clients' requests and vision.
- Designed and maintained spreadsheets documenting vendor, facility and guest information.
Event Ambassador/ Bayhost
Top Golf
Orlando, United States
09.2017 - 12.2019
- Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
- Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
- Assisted with various Banquet Event Orders, set up and service to multiple dining areas.
- Increased group sales from $2,000 to $4,000 by up selling food buffets, drinking tickets and game play to customers.
Education
Bachelor of Science - Arts And Entertainment Management
University Of Central Florida
Orlando, FL12.2021
Associate of Arts -
Valencia College
Orlando, FL05.2016
Skills
- Negotiation
- Training and Development
- Planning and Coordination
- CRM / MailChimp
- Google Docs / Keynotes / Excell
References
- Linda Price Bennett- Parady Financial- (352)-6363-1511
- Theresa Blanco- Manager Charlies Steak House- (386)-453-6331
- Kristina Yoho- Assistant GM at Uno’s- (407)-276-0223
Timeline
Server / Bartender
Bay Hill Country Club
01.2022 - Current
Event Client Services
Parady Financial Group
12.2019 - 12.2020
Event Ambassador/ Bayhost
Top Golf
09.2017 - 12.2019
Bachelor of Science - Arts And Entertainment Management
University Of Central Florida
Associate of Arts -
Valencia College
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