Kayla Absher
Lancaster,KY
Summary
Hardworking and passionate job seeker with strong organizational skills eager to learn and meet team goals. Experienced with working for the public and compassionate about helping others.
Overview
9
9
years of professional experience
Work History
Patient Relations Assistant
University Of Kentucky Healthcare
06.2021 - Current
- Delivered support to medical staff in completion of patient paperwork.
- Processed payments using checks and credit cards, maintaining accurate records of transactions.
- Coordinated language interpretation services for non-English speaking patients, facilitating clear communication with healthcare providers.
- Answered incoming calls, scheduled appointments and filed medical records.
- Followed document protocols to safeguard confidentiality of patient records.
- Responded to inquiries by directing calls to appropriate personnel.
- Greeted and assisted patients with check-in procedures.
- Enhanced patient satisfaction by addressing concerns and providing resolutions in a timely manner.
- Trained new staff on filing, phone etiquette and other office duties.
Collections Specialist
Aramark Uniform Services
09.2020 - 06.2021
- Cultivated a professional demeanor when dealing with difficult customers, displaying empathy while remaining assertive in achieving desired outcomes.
- Researched billing errors and discrepancies to initiate corrective action.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
Customer Service Representative
Mr. Electric Of Central Kentucky
01.2018 - 09.2020
- Answered constant flow of customer calls with minimal wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Worked well in a team setting, providing support and guidance.
Crew Member
Little Caesars
08.2015 - 12.2017
- Trained new team members on procedures, customer service, and sales techniques.
- Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Took orders, prepared meals, and collected payments.
- Accurately operated cash register to process customer payments.
Education
Bachelor of Science - Interdisciplinary Business Studies
Sullivan University
Lexington, KY12.2023
Skills
- Administrative and Office Support
- Organizational Skills
- Team Management
- Critical Thinking
- Customer Service
- Documenting and Recording Information
- Outbound Calling
- Insurance Authorizations
- Document filing
- Schedule Coordination
- Communicating to Patients, clients, and Families
Timeline
Patient Relations Assistant
University Of Kentucky Healthcare
06.2021 - Current
Collections Specialist
Aramark Uniform Services
09.2020 - 06.2021
Customer Service Representative
Mr. Electric Of Central Kentucky
01.2018 - 09.2020
Crew Member
Little Caesars
08.2015 - 12.2017
Bachelor of Science - Interdisciplinary Business Studies
Sullivan University
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