Summary
Overview
Work History
Education
Skills
Timeline
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Kayla Acosta

Adminstrative Assistant
Ft Wayne,IN

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

7
7
years of professional experience

Work History

Adminstrative Assistant

Shambaugh & Son
11.2023 - Current
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
  • Developed strategies to streamline and improve office procedures.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.

Account Manager

Tier One Relocation
04.2022 - 07.2023
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Strengthened communication skills through regular interactions with others.
  • Reduced client complaints by proactively addressing potential issues and providing timely updates on move progress.
  • Streamlined the moving process by effectively coordinating and scheduling move dates, ensuring smooth transitions for clients.

Customer Service Representative

DHL
07.2019 - 09.2021
  • Paid attention to detail while completing assignments.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Tracked customer service cases and updated service software with customer information.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Investigated and resolved customer inquiries and complaints quickly.

Retail Customer Service Associate

Kohl's
08.2017 - 06.2019
  • Handled cash register operations accurately, minimizing discrepancies while reconciling daily financial reports.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
  • Kept customer spaces clean, neat and organized for maximum appeal.
  • Trained new personnel regarding company operations, policies and services.
  • Provided personalized recommendations to customers based on their needs, preferences, and budget constraints.

Education

High School Diploma -

Skyline High School
Mesa, AZ
05.2001 -

Skills

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Timeline

Adminstrative Assistant

Shambaugh & Son
11.2023 - Current

Account Manager

Tier One Relocation
04.2022 - 07.2023

Customer Service Representative

DHL
07.2019 - 09.2021

Retail Customer Service Associate

Kohl's
08.2017 - 06.2019

High School Diploma -

Skyline High School
05.2001 -

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Kayla AcostaAdminstrative Assistant