Kayla Acosta
Adminstrative Assistant
Ft Wayne,IN
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
7
7
years of professional experience
Work History
Adminstrative Assistant
Shambaugh & Son
11.2023 - Current
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Developed strategies to streamline and improve office procedures.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
Account Manager
Tier One Relocation
04.2022 - 07.2023
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Strengthened communication skills through regular interactions with others.
- Reduced client complaints by proactively addressing potential issues and providing timely updates on move progress.
- Streamlined the moving process by effectively coordinating and scheduling move dates, ensuring smooth transitions for clients.
Customer Service Representative
DHL
07.2019 - 09.2021
- Paid attention to detail while completing assignments.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Tracked customer service cases and updated service software with customer information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Investigated and resolved customer inquiries and complaints quickly.
Retail Customer Service Associate
Kohl's
08.2017 - 06.2019
- Handled cash register operations accurately, minimizing discrepancies while reconciling daily financial reports.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Kept customer spaces clean, neat and organized for maximum appeal.
- Trained new personnel regarding company operations, policies and services.
- Provided personalized recommendations to customers based on their needs, preferences, and budget constraints.
Education
High School Diploma -
Skyline High School
Mesa, AZ 05.2001 -
Skills
Documentation And Reporting
Organizational Skills
Microsoft Office
Problem-solving abilities
Multitasking Abilities
Timeline
Adminstrative Assistant
Shambaugh & Son
11.2023 - Current
Account Manager
Tier One Relocation
04.2022 - 07.2023
Customer Service Representative
DHL
07.2019 - 09.2021
Retail Customer Service Associate
Kohl's
08.2017 - 06.2019
High School Diploma -
Skyline High School
05.2001 -