KAYLA AGENS
Jacksonville,FL
Summary
Highly motivated team player who specializes and is passionate in serving and hospitality.
Overview
13
13
years of professional experience
Work History
Server Support
Carrabba's Italian Grill
06.2023 - Current
- Serve food and beverages promptly with focused attention to guests needs.
- Cultivated warm relationships with regular guests.
- Anticipating needs in a hospitable and timely manner.
- Bus and reset tables to keep dining room and work areas clean.
Server
The Melting Pot
01.2023 - 06.2023
- Provided the perfect night out, including quality service VS quantity.
- Greeted guests under two minutes.
- Provided fondue reminders.
- Prepared cheese, cooking styles, and chocolate fondues promptly with focused attention to guests needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Server
The Rocking Crab
01.2020 - 01.2023
- Served and provided exceptional service and care to guests.
- Regularly handled a high volume of guests.
- Poured and served boil bags to each guest for the full boil experience.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
Crew Member
Dunkin Donuts
10.2019 - 01.2020
- Opened store.
- Worked front counter, drive-thru and other areas.
- Took orders for guests.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Monitored food temperatures.
- Maintained safe and clean work area.
Server/Trainer
Kyodai Sushi Rock
10.2017 - 12.2019
- Served and provided exceptional service and care to guests.
- Trained new team members on restaurant procedures, menu items, and performance strategies for both server and hostess position.
- Handled opening and closing of restaurant.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
Server
Ginza Japanese
01.2019 - 09.2019
- Served food and beverages promptly with focused attention to guests needs.
- Assisted with deep cleaning on a weekly basis.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
Retail Associate
DD's Discount
01.2017 - 12.2018
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Handled opening and closing of store.
- Worked with POS system to process sales, returns, online orders, and gift card activations.
Debt Collector
Diversified Consultants INC
01.2016 - 08.2016
- Collected on delinquent accounts to reduce overdue balances.
- Made inbound and outbound calls.
- Created and negotiated payment plans.
- Experience with ‘persuasive talk offs’.
- Achieved performance goals on consistent basis.
Cashier/Trainer
Taco Bell
04.2013 - 01.2016
- Trained new employees by providing knowledge of specific foods, store tasks, policies and goals.
- Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
- Monitored food temperatures.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Trainer
Sbarro Pizza
02.2012 - 08.2014
- Trained new employees by providing knowledge of specific foods, store tasks, policies and goals.
- Took orders for guests.
- Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.
- Handled opening and closing of restaurant.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Lead Drive-Thru Car Hop Representative and Trainer
Sonic
01.2011 - 04.2013
- Managed Drive-Thru and Car Hop.
- Assisted management.
- Trained new employees on new foods and services.
- Took orders and delivered food and beverages to customers in cars to provide quick and convenient customer service.
- Handled opening and closing of restaurant.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Education
High School Diploma -
Oakleaf High School
Florida06.2013
Skills
- Customer Service
- Food Safety
- Cashier/POS Operation
- Excellent Communication Skills
- Data Entry
- Detail Oriented
- Dependable
- Time Management
Timeline
Server Support
Carrabba's Italian Grill
06.2023 - Current
Server
The Melting Pot
01.2023 - 06.2023
Server
The Rocking Crab
01.2020 - 01.2023
Crew Member
Dunkin Donuts
10.2019 - 01.2020
Server
Ginza Japanese
01.2019 - 09.2019
Server/Trainer
Kyodai Sushi Rock
10.2017 - 12.2019
Retail Associate
DD's Discount
01.2017 - 12.2018
Debt Collector
Diversified Consultants INC
01.2016 - 08.2016
Cashier/Trainer
Taco Bell
04.2013 - 01.2016
Trainer
Sbarro Pizza
02.2012 - 08.2014
Lead Drive-Thru Car Hop Representative and Trainer
Sonic
01.2011 - 04.2013
High School Diploma -
Oakleaf High School
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