Summary
Overview
Work History
Education
Skills
Timeline
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Kayla Agostini

Glendale,AZ

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

6
6
years of professional experience

Work History

Assistant Manager

Walgreens
04.2022 - 03.2024
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Streamlined store operations for increased efficiency, implementing new processes and procedures.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Increased sales through effective merchandising strategies and targeted promotions.

Customer Service Representative

State Farm
01.2018 - 03.2023
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Education

C.N.A - Nursing

Pikes Peak Community College
Colorado Springs, CO
11.2013

Skills

  • Complaint resolution
  • Data Entry
  • Product Knowledge
  • Payment Processing

Timeline

Assistant Manager

Walgreens
04.2022 - 03.2024

Customer Service Representative

State Farm
01.2018 - 03.2023

C.N.A - Nursing

Pikes Peak Community College

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Kayla Agostini