Kayla A. Kerr
Hempstead,USA
Summary
Experienced Teacher Assistant with 3 years of success in implementing behavior management systems, differentiated instruction plans, and reading intervention programs resulting in significant increases in student engagement and achievement. Skilled in providing one-on-one support to students with special needs, resulting in academic and social-emotional growth. A collaborative team player with a passion for creating a positive learning environment and making a meaningful impact on students.
Overview
8
8
years of professional experience
Work History
Teacher Assistant
Baldwin Middle School
2021.12 - Current
- Support teachers, administrators, and paraprofessionals in creating successful learning environment.
- Preparing and distributing alongside with the teacher assignments to help students achieve the average completion rate.
- Work closely with classroom teacher to create unique successful instructional lessons.
- Coordinate and manage after-school program to provide homework assistance to around 180 children.
- Grade homework and lessons, achieving average two-day turnaround results.
Member Services Representative
Health Plex Inc
2017.06 - 2019.07
- Identify any discrepancies on member's eligibility (active and/or inactive membership) and coordinate with IT if members need to be unenrolled or enrolled in the Amida Care's main tracking system.
- Navigate different database and information warehouses to resolve member's issues or concerns.
- Make outbound calls for projects and conduct outreach follow-ups on AfterHour's call log.
- Update PCP information, perform demographic changes and process request of ID Cards.
- Assist in filing and resolving member complaints.
- Must be able to maintain strict confidentiality of sensitive member's information (HIPAA).
- Track and conduct New Member Orientation (NMO) as assigned.
- Conduct special events outreach and update RSVP lists for member events.
- Inform members on their pending Care Alerts/claims about getting the services like a PCP visit and other services in which there plan may offer.
Education
Associate of Arts - Teaching
Nassau Community College
Garden City, NY2027-06
High Diploma -
Queens High School of Teaching
Glen Oaks, NY05.2015
Skills
- Stellar communication skills
- Behavior management
- Record keeping
- Enthusiastic recreation leader
- Playground monitoring
Timeline
Teacher Assistant
Baldwin Middle School
2021.12 - Current
Member Services Representative
Health Plex Inc
2017.06 - 2019.07
High Diploma -
Queens High School of Teaching
Associate of Arts - Teaching
Nassau Community College