Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Kayla Alba

Plano,TX

Summary

Knowledgeable and dedicated Hospitality professional with extensive experience in multiple industries . Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Assistant Store Manager

Michael Kors
09.2021 - Current
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Trained new employees on proper protocols and customer service standards.
  • Assisted in recruiting, hiring and training of team members.
  • Developed visual merchandising plans and strategies to promote store offerings.
  • Monitored store traffic and customer engagement to determine display effectiveness.

Coaching Partner

Allstate Insurance Co
09.2019 - Current
  • Chaired partner meetings to drive discussion of matters important to firm operations, keeping discourse on-topic and moving at efficient pace.
  • Managed corporate and LLC-based legal transactions, coordinating document flow and logistical preparation for complex transactional closings.
  • Worked with leadership to strategize and introduce office initiatives.
  • Kept meticulous records of all correspondence with customers for future reference.
  • Held formal Coaching sessions with sales representatives; analyzed sales results and evaluated calls to identify coaching opportunities
  • Planned and facilitated Huddles, Debriefs and PDR Sessions to live into our vision and plan
  • Utilized product knowledge to provide virtual managerial support for home-based workers .
  • Implement Allstate’s Continuing Improvement practices such as formal coaching sessions for and sit along where opportunity areas could be observed and addressed

Licensed Insurance Advisor Pod Leader

Allstate Insurance Co
02.2021 - 09.2021
  • Provided coverage option information to assist clients in protecting assets.
  • Exceeded corporate quotas for monthly policy sales.
  • Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
  • Attended continuing education courses and workshops to gain additional insurance industry knowledge.
  • Assessed coverage plans and long-term business goals to successfully align new products with plans and strategies.
  • Scheduled fact-finding appointments and consultations to determine client needs and overall financial situations.
  • Capitalized on upsell opportunities with offers of Cross selling support and additional insurance policy options.
  • Worked to accommodate new and different insurance requests and explored new value opportunities to optimize insurance agency reputation.
  • Tracked progress of all outstanding insurance claims.
  • Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.

GA Rehab Team Lead

Account Control Technology Holdings Inc.
08.2014 - 09.2018
  • Prepared detailed reports on updates to project specifications, progress, identified conflicts and team activities.
  • Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
  • Reviewed project specifications and drawings prior to assembling complex components to better understand assignments and expected deadlines.
  • Developed monthly and daily production output plans to deliver on customer service and financial metrics.
  • Instructed junior team members on protocols and procedures of each station to maximize contributions.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
  • Required on monthly bases to project and budget client funding numbers and produce sales for the monthly funding
  • Developed forecasting tools to analyze revenue variance, business pipeline and industry trends.
  • Collected data and developed detailed spreadsheets to identify trends and create revenue, profitability and expense forecasts.
  • Developed and deepened client relationships to cement profitable partnerships.

Education

Bachelor of Arts - Interior Design

Collin County Community College District
Plano, TX

Insurance And Risk Management

Collin County Community College District
Plano, TX

Mckinney High School
Mckinney, TX
2012

Skills

  • Marketing Strategy Development
  • Persuasive Negotiation
  • Insurance Policy Sales
  • Client Prospecting
  • Customer Service
  • Staff Management
  • Time Management
  • Property and Casualty Insurance Sales
  • Life Insurance Sales
  • Financial Management
  • POS Systems and Ordering Platforms
  • Understanding Customer Needs
  • Marketing Management

Accomplishments

    Top Sales Collection Specialist 2014-2015 (After Moved to leadership roll)

    Top Client Funding Producer 2016-2017

    Top Sales producer in CCC 2019

    ELC Missions

  • Dream center Volunteering and giving

    • Employee Partner Susan G Komen and Dallas food bank

Certification

  • Insurance Property & Casualty License - 2017-Present
  • Insurance Life & Health License
  • Certified FDCPA

Timeline

Assistant Store Manager

Michael Kors
09.2021 - Current

Licensed Insurance Advisor Pod Leader

Allstate Insurance Co
02.2021 - 09.2021

Coaching Partner

Allstate Insurance Co
09.2019 - Current

GA Rehab Team Lead

Account Control Technology Holdings Inc.
08.2014 - 09.2018

Bachelor of Arts - Interior Design

Collin County Community College District

Insurance And Risk Management

Collin County Community College District

Mckinney High School

Similar Profiles

CREATE PROFILE
Kayla Alba