Kayla Alexander
Jacksonville,FL
Overview
10
10
years of professional experience
1
1
Certification
Work History
Deputy Sheriff/School Resource Deputy
Clay County Sheriffs Office
03.2023 - Current
- Enforced laws and regulations to ensure public safety within jurisdiction.
- Conducted thorough investigations of criminal activities and incidents.
- Prepared detailed reports on arrests, incidents, and investigations.
- Responded promptly to emergency calls, maintaining composure under pressure.
- Engaged with community members to build trust and foster cooperation.
- Served warrants efficiently while maintaining strict adherence to legal guidelines and procedures.
- Maintained accurate reports and records, aiding in the proper documentation of cases for judicial proceedings.
- Patrolled designated areas in patrol vehicle and on foot to identify security and safety issues.
- Provided testimony in court proceedings.
Oral Surgery Patient Care Coordinator
Great Expressions Dental Centers
05.2021 - 06.2022
- Coordinated patient scheduling to optimize appointment flow and reduce wait times.
- Managed patient inquiries and concerns, ensuring timely resolution and satisfaction.
- Collaborated with dental teams to streamline patient intake processes, enhancing efficiency.
- Implemented electronic health record systems for accurate documentation and improved data retrieval.
- Verified insurance, handled billing, sent prescribed medications
Photographer
Cady Studios
08.2020 - 05.2021
- Captured high-quality images for diverse client projects, ensuring alignment with brand vision.
- Collaborated with clients to understand their photography needs and preferences, enhancing customer satisfaction.
- Utilized advanced editing software to retouch and enhance photographs, improving overall image quality.
- Managed on-site logistics during photo shoots, ensuring smooth operations and timely delivery of services.
- Coordinated senior photo sessions, posing on location or at schools
Warehouse Worker (Seasonal)
Amazon
05.2020 - 07.2020
- Operated industrial equipment to fulfill daily shipping and receiving tasks efficiently.
- Managed inventory control processes using Amazon's warehouse management system.
- Collaborated with team members to optimize order picking and packing procedures.
- Implemented safety protocols, reducing workplace incidents and ensuring compliance.
- Loaded, unloaded, and moved material to and from storage and production areas.
Hotel Front Desk Clerk
Tru by Hilton
07.2019 - 05.2020
- Managed guest check-in and check-out processes efficiently, ensuring a seamless experience.
- Resolved guest inquiries and issues promptly, enhancing overall satisfaction levels.
- Coordinated room assignments and maintained accurate reservation records using property management systems.
- Trained new front desk staff on operational procedures and customer service standards.
- Collaborated with housekeeping to ensure timely room availability for guests.
- Implemented process improvements that reduced wait times during peak hours.
- Collected room deposits, fees, and payments.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Kept accounts in balance and ran daily reports to verify totals.
Server
Dicks Wings And Grill North Jacksonville
12.2017 - 07.2018
- Delivered exceptional customer service by efficiently managing orders and addressing guest inquiries.
- Collaborated with kitchen staff to ensure timely and accurate food delivery to guests.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Upsold menu items effectively, contributing to increased sales and guest satisfaction.
- Resolved customer complaints swiftly, ensuring positive dining experiences and repeat business.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Bussed and reset tables to keep dining room and work areas clean.
- Contributed to inventory management by monitoring stock levels.
Restaurant Hostess
Salty Pelican Bar and Grill
10.2015 - 12.2017
- Greeted and seated guests, ensuring prompt and courteous service.
- Managed reservation system, optimizing seating arrangements for efficiency.
- Collaborated with kitchen staff to accommodate special requests and dietary needs.
- Trained new hostesses on operational procedures and customer service standards.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Assisted customers with delivering orders, carrying additional trays and helping dish out items.
- Advised customers about special offerings and menu items to help drive sales.
- Input orders accurately into POS terminal, split bills and accepted payments.
- Maintained balanced cash drawer with correct money values and accurate documentation.
Education
High School Diploma -
Fernandina Beach High School
Fernandina Beach, FloridaSkills
- De-escalation techniques
- Integrity and ethics
- Incident response
- Emergency response
- Physical fitness
- Interview techniques
- Traffic enforcement
- Public safety
- Relationship building and management
- Community policing
- Arrest procedures
- Law enforcement
- Foot pursuit
- Street patrol
- Traffic citations
- Firearms proficiency
- First aid and CPR
- Community relations
- Weapons training
- Law enforcement information databases
- Interrogation techniques
- Motor vehicle operation
- Municipal codes
- Public relations
- Public service
- Directing traffic
- Accident scene documentation
Certification
- CFR - Certified First Responder
- FDLE SOCE (State Officer Certification Exam)
- School Resource officer Training (July 2024)
- Advanced interviews and interrogations
- Hostage Negotiations Training (Police One)
- Suicide By Cop Training Course
Languages
English
Native or Bilingual
Czech
Limited Working
Timeline
Deputy Sheriff/School Resource Deputy
Clay County Sheriffs Office
03.2023 - Current
Oral Surgery Patient Care Coordinator
Great Expressions Dental Centers
05.2021 - 06.2022
Photographer
Cady Studios
08.2020 - 05.2021
Warehouse Worker (Seasonal)
Amazon
05.2020 - 07.2020
Hotel Front Desk Clerk
Tru by Hilton
07.2019 - 05.2020
Server
Dicks Wings And Grill North Jacksonville
12.2017 - 07.2018
Restaurant Hostess
Salty Pelican Bar and Grill
10.2015 - 12.2017
High School Diploma -
Fernandina Beach High School