Summary
Overview
Work History
Education
Skills
Timeline
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KAYLA ALFONSO

Miami,FL

Summary

Highly-motivated employee with proven skills in specimen preparation and testing with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

5
5
years of professional experience

Work History

Specimen Technician

Quest Diagnostics
04.2023 - 03.2024

Responsibilities of this position included:

  • Adhering to safety precautions and standards while handling potentially infectious specimens.
  • Maintaining patient privacy and confidentiality with private information.
  • Processing and labeling specimens in preparation for testing according to established procedures.
  • Ensuring specimens were labeled correctly and in compliance with regulations.
  • Ensuring a sanitized workspace after every shift.

Dispatcher

Molina Towing
12.2021 - 02.2023

Responsibilities of this position included:

  • Providing customer service support to clients seeking assistance with transportation services.
  • Performing administrative duties such as photocopying, faxing documents and ordering supplies.
  • Developing strategies for improving communication among drivers, customers and dispatchers.
  • Processing invoices for payment from vendors supplying goods or services to the dispatch office.
  • Created daily logs of dispatched vehicles and personnel.
  • Processed credit card transactions in accordance with applicable regulations and security protocols.

Seasonal Team Member Paint Department

Lowes
07.2021 - 12.2021

Responsibilities of this position included:

  • Adhering to safety guidelines while operating machinery or stocking shelves.
  • Organizing inventory shelves for easy access and maintenance of stock levels.
  • Greeting customers upon entering the store with friendly demeanor.
  • Collaborating with team members to achieve daily goals.
  • Stocking shelves, racks and displays with paint products according to store standards.
  • Mixing custom colors to match customer needs using a computerized color matching system.
  • Maintaining a clean and organized work area throughout shift.

Crew Member

Dunkin
10.2020 - 07.2021

Responsibilities of this position included:

  • Maintaining cleanliness standards for all service areas including dining room, kitchen and storage areas.
  • Preparing beverages such as coffee and tea.
  • Utilizing point-of-sale systems for taking orders from customers.
  • Stocking supplies such as food, dishes, utensils, and cleaning materials.
  • Assisting in the preparation of food items according to recipes and instructions.
  • Assisting with inventory management and restocking supplies as needed.
  • Following established cash handling procedures when collecting payment from customers.
  • Checking temperatures of freezers, refrigerators and heating equipment to ensure proper functioning.

Receptionist

Modello Homes Apartments
07.2019 - 09.2020

Responsibilities of this position included :

  • Providing administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
  • Providing excellent customer service at all times while interacting with both internal and external customers.
  • Verifying visitors' identification cards before allowing access to the building.
  • Answering incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Assisting with special projects assigned by management when required.
  • Greeting visitors and provided them with assistance.

Education

High School Diploma -

American Senior High
06.2020

Associates - Psychology

MDC

Skills

  • Bilingual (English & Spanish)
  • EKG Cerified
  • CPR Certified
  • Analytical and Critical Thinking
  • Customer Service
  • Professionalism in Laboratory setting
  • Interpersonal Communication
  • Time Management
  • Attention to Detail
  • POS System Operation
  • PPE use
  • Active Listening
  • Collaboration and Teamwork
  • Microsoft Office
  • Microsoft Excel

Timeline

Specimen Technician

Quest Diagnostics
04.2023 - 03.2024

Dispatcher

Molina Towing
12.2021 - 02.2023

Seasonal Team Member Paint Department

Lowes
07.2021 - 12.2021

Crew Member

Dunkin
10.2020 - 07.2021

Receptionist

Modello Homes Apartments
07.2019 - 09.2020

High School Diploma -

American Senior High

Associates - Psychology

MDC
KAYLA ALFONSO