Summary
Overview
Work History
Skills
Timeline
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Kayla Allen

Summary

My name is kayla allen I have been in the restaurant business scents i was 16 years old , I am a Customer-oriented General Manager with 17 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen. Dedicate business women , professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

That being said I am Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level General manager position. Ready to help team achieve company goals.

Overview

17
17
years of professional experience

Work History

General Manager

Ball Management/mcdonalds
09.2014 - 06.2023
  • Developed and implemented strategies to increase sales and profitability.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Monitored financial performance, set budgets ,controlled expenses to provide financial stability and long-term organizational growth.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Managed budget implementations, employee evaluations, and contract details.
  • Trained new employees on proper protocols and customer service standards.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Interacted well with customers to build connections and nurture relationships.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Raised property accuracy and accountability by creating new automated tracking method.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • increased sales 22% or higher from year before.
  • I went from 25 total employees in house to 65 in 60 days .
  • Developed managers team from 4 manager to 10 in 90 day.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Reported issues to higher management with great detail.

Department Manager

McDonald's/ Corporate
01.2013 - 03.2014
  • Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
  • Communicated with managers of other departments to maintain transparency. Communication is Big / highly important in restaurant business.
  • Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
  • Created and enforced department policies, procedures and standards to establish productivity and quality.
  • Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
  • Developed and implemented useful inventory management strategies to maximize sales and reduce costs.
  • Prepared detailed reports for management to clarify existing trends, review sales and inventory data and support shrink minimization and safety awareness.
  • Developed and managed department budget to monitor financial performance and minimize expenses.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Defined clear targets and objectives and communicated to other team members.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs, marking call-outs on a big wall calendar is great way to see if there is pattern ; it clearly shows who is calling out and when . Documentation and conversations need happen as soon as possible. .
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.

Shift Manager

Jeff Monica/ McDonald's
05.2011 - 01.2013
  • completed BSM ( Basic shift management class)
  • Trained and mentored new employees to maximize team performance.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Worked swing shifts , open , close , and 24hr
  • Adhered to company standards and compliance requirements for operations and cleanliness of areas.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Cultivated professional working relationships with peers and supervisors.
  • Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.
  • Troubleshot equipment to reduce service calls and downtime.
  • Kept accurate and detailed records of personnel progress and productivity.
  • Interpreted work order information and specifications to plan, schedule and complete jobs precisely.

Crew Member/Crew Leader

Jeff Monica/ McDonald's
09.2006 - 06.2011
  • First day of first job.
  • Reviewed project requirements with customer to clarify issues and facilitate timely completion of job.
  • Distributed necessary tasks and duties during each shift.
  • Supervised team members and oversaw effective and efficient completion of job duties.
  • Quickly and efficiently resolved complaints and escalated issues.
  • Educated crew workers on quality standards throughout construction process.

Skills

  • Market Analysis
  • Cross-Cultural Communications
  • Startups and Acquisitions
  • Coaching and Mentoring
  • Leadership
  • Change Implementation
  • Multimillion-Dollar P&L Management
  • Food Preparation and Safety
  • Profit and Loss Accountability
  • Inventory Control
  • Supervision and Training
  • Budgeting and Cost Control
  • Operations Management
  • Labor Cost Controls
  • Staff Motivation
  • Performance Improvement
  • Staff Management
  • Employee Scheduling
  • Staff Training
  • Product Analysis
  • Administrative Skills
  • Top Talent Recruiting, Hiring and Retention
  • Cross-Functional Team Management
  • Team Leadership
  • Troubleshooting Expertise
  • Time Management
  • Training and Development
  • Communication Skills
  • Departmental Operations Management
  • Human Resources Leadership
  • Budgeting and Cost Control Strategies

Timeline

General Manager

Ball Management/mcdonalds
09.2014 - 06.2023

Department Manager

McDonald's/ Corporate
01.2013 - 03.2014

Shift Manager

Jeff Monica/ McDonald's
05.2011 - 01.2013

Crew Member/Crew Leader

Jeff Monica/ McDonald's
09.2006 - 06.2011

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Kayla Allen