Kayla Allen
Granbury,TX
Summary
Results-oriented professional with extensive experience in healthcare, health insurance, customer service, and sales. Skilled in managing complex client relationships, delivering exceptional service, and driving sales growth. Expert in health insurance policies and compliance. Strong communicator and team player with a proven track record of building productive relationships, seeking a challenging role to leverage my diverse skills and contribute to organizational success.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Health Insurance Agent
Ambetter Health
10.2024 - 01.2025
- Handled inbound calls and chats to assist customers
- Resolved customer issues and answered questions
- Enrolled customers in policies that met their needs
Contract Driver
Contract Driver
01.2018 - Current
- Ensured safe driving and provided excellent customer service
- Resolved customer complaints and acted as a liaison between restaurant and customer
- Safely and accurately completed deliveries
Certified Nurse Assistant
Hopewell Staffing
01.2018 - 12.2018
- Devised treatment plans tailored to physician requirements
- Documented patient records and procedures
- Maintained safety and precaution standards
- Observed residents and ensured their safety
- Assisted residents with daily living activities
Licensed Insurance Producer
American Income Life
04.2016 - 12.2016
- Performed cold calls to obtain appointments and maintained flexible scheduling
- Assisted potential customers with the best service and advice possible
Certified Nurse Assistant
ExtendiCare
01.2015 - 09.2015
- Devised treatment plans tailored to physician requirements
- Documented patient records and procedures
- Maintained safety and precaution standards
- Observed residents and ensured their safety
- Assisted residents with daily living activities
Phone Surveyor/Appointment Setter
Grand Valley Air
03.2010 - 08.2011
- Maintained excellent telephone etiquette while cold calling customers
- Set up in-home product demonstrations with customers after survey completion
Education
Hill College
Cleburne, TXSouthern New Hampshire University
Manchester, NHNursing Assistant Certified -
Healthcare Training Center
Spokane, WASkills
- Customer Service & Support
- Communication & Interpersonal Skills
- Problem-Solving
- Time Management
- Conflict Resolution
- Attention to Detail
- Team Collaboration
- Adaptability
- Data Entry
- Patience and perseverance
- Professionalism and punctuality
- Safe driving practices
Certification
ACCOMPLISHMENTS AND CERTIFICATIONS
- Nation Honor Society of Leadership and Success
- Foundations of Leadership Certification
- Life and Health Insurance License
Texas
Arkansas
Georgia
Florida
Mississippi
Tennessee
- FFM Certification
Timeline
Health Insurance Agent
Ambetter Health
10.2024 - 01.2025
Contract Driver
Contract Driver
01.2018 - Current
Certified Nurse Assistant
Hopewell Staffing
01.2018 - 12.2018
Licensed Insurance Producer
American Income Life
04.2016 - 12.2016
Certified Nurse Assistant
ExtendiCare
01.2015 - 09.2015
Phone Surveyor/Appointment Setter
Grand Valley Air
03.2010 - 08.2011
Southern New Hampshire University
Nursing Assistant Certified -
Healthcare Training Center
Hill College
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