kayla allen

Delivered high-quality, classroom-based training for all retail bankers. Showed proficient knowledge as subject matter expert in retail banking functions, transactions, products, sales skills, policies and procedures. Exhibited strong professionalism, leadership and communication skills.

Responsible for following bank procedures regarding cash handling, customer service, meeting yearly sales goals, account opening and product recommendations. Delivered high quality customer service in both personal and professional manner.

Delivered excellent customer experiences while managing the onsite coffee and gift shop by handling the following but not limited to: inventory, staff scheduling, hiring and training, performance evaluations, etc.

Performed general office duties in support of the sales office such as but not limited to: assembling information packets and brochures, directing phone calls, performed property tours and prepared sales related documents such as proposals, contracts and event orders.