Kayla Haston
Olathe
Summary
Versatile Client Success Manager with 10+ years of experience in relationship management and customer satisfaction across various industries. Proven track record in building and maintaining client relationships, conducting quarterly reviews, and troubleshooting issues to enhance client engagement. Skilled in upselling products and optimizing digital performance, consistently ensuring client happiness and retention. Seeking to leverage expertise in client success to drive impactful results in a dynamic organization.
Results-driven Client Success Manager successful at enhancing customer loyalty with forward-thinking and attentive strategies. Competent in providing customers with exceptional experiences which drive retention. Eager to offer many years of related experience and pursue dynamic, growth-oriented position.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Client Success Manager
Community Brands
02.2024 - Current
- Membership management
- Ensuring I am meeting clients expectations
- Quarterly review calls with clients
- Trouble shooting issues
- Relationship building
- Staying pro-active with clients
- Addressing client concerns
- Negotiating renewals
- Upselling additional products
- Maintaining client happiness
Enterprise Customer Success Manager
DealerOn, Inc.
01.2023 - 02.2024
- Manage customer accounts
- Provide monthly product review reporting and optimization recommendations to improve website conversions
- Analyze and review customers digital performance
- Complete and troubleshoot website edits and issues
- Assist in updating knowledge base articles for the team
Client Success Manager
Sifted (formerly VeriShip)
Kansas City
01.2019 - 01.2023
- Advisor for clients
- Building and maintaining client relationships with an assigned book of business
- Serves as primary contact for clients during onboarding process
- Proactively monitoring client health and engagement
- Reviewing metrics on a monthly basis
- Training clients on software
Marketing Coordinator
Big 6 Media
Overland Park
06.2018 - 01.2019
- Managing client accounts
- Providing website reporting to clients on a quarterly basis
- Setting up new client accounts
- Reviewing and editing website changes
Client Success Manager
SeniorVu LLC
Kansas City
11.2016 - 06.2018
- Monthly reporting calls
- Attending to our clients needs
- Adjusting contracts.
Family Advocate Manager
SeniorVu
Kansas City
11.2016 - 02.2018
- Assisting senior living communities with occupancy
- Working directly with marketing directors as well as Seniors and their adult children.
Insurance Customer Service Representative
SelectQuote Auto & Home
Leawood
10.2015 - 11.2016
- Answering phones, assisting customers with account questions, scheduling & confirming appointments, filing data, taking payments.
Licensed Customer Service Representative
State Farm insurance
Overland Park
06.2014 - 10.2015
- Answering phones, assisting customers with account questions, scheduling & confirming appointments, filing data, taking payments.
Assistant Manager
Acceptance now
Manhattan
12.2013 - 06.2014
- I help customers everyday purchase furniture with our no credit check program, and stay up to date and organized on customer accounts.
After School Teacher
Senoia kids academy
Senoia
01.2012 - 11.2013
- I would help children ages 5-10 with homework, and also do activities with the kids.
Server
Taco Mac bar and grill
Newnan
08.2012 - 10.2013
- Serving customers food and beverages.
Collections Representative
Manhattan check service
Manhattan
01.2008 - 12.2012
- Collecting debt on medical bills and accounts throughout the city. Arranging payment plans.
Education
High school diploma -
Manhattan high school
Manhattan, KS01.2007
Skills
- Time management
- Customer relationship management
- Customer service
- Email Marketing
- Communication skills
- Microsoft Powerpoint
- Microsoft Office
- Microsoft Word
- Salesforce
- Data entry
- Computer skills
- Account management
- SaaS
- Digital Marketing
- Typing
- Microsoft Outlook
- 10 Key Data Entry
- Phone etiquette
- CRM software
- Organizational skills
- Microsoft Excel
- Client relationship management
Certification
Driver's License
Willing To Relocate
Kansas City, MO
Personal Information
Authorized To Work: US for any employer
Timeline
Client Success Manager
Community Brands
02.2024 - Current
Enterprise Customer Success Manager
DealerOn, Inc.
01.2023 - 02.2024
Client Success Manager
Sifted (formerly VeriShip)
01.2019 - 01.2023
Marketing Coordinator
Big 6 Media
06.2018 - 01.2019
Client Success Manager
SeniorVu LLC
11.2016 - 06.2018
Family Advocate Manager
SeniorVu
11.2016 - 02.2018
Insurance Customer Service Representative
SelectQuote Auto & Home
10.2015 - 11.2016
Licensed Customer Service Representative
State Farm insurance
06.2014 - 10.2015
Assistant Manager
Acceptance now
12.2013 - 06.2014
Server
Taco Mac bar and grill
08.2012 - 10.2013
After School Teacher
Senoia kids academy
01.2012 - 11.2013
Collections Representative
Manhattan check service
01.2008 - 12.2012
High school diploma -
Manhattan high school