Summary
Overview
Work History
Education
Skills
Timeline
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Kayla Anderson

Happy Valley,OR

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

2
2
years of professional experience

Work History

Receptionist

Sugaring Nyc
05.2023 - 06.2023
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Corresponded with clients through email and telephone.
  • Organized, maintained and updated information in computer databases.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Sell memberships to customers (Commision-based)

Grocery Team Member

Fred Meyer
05.2022 - 08.2022
  • Kept cases and shelves clean and well-stocked by front-facing, checking codes, rotating and removing out-of-date products to achieve fresh and appealing display.
  • Pleasantly greeted customers and provided prompt and courteous service.
  • Assisted customers with purchases by providing knowledgeable recommendations and suggestions, educating customers on standard preparation and food pairing.
  • Retrieved items for customers and verified prices.
  • Maintained dairy department stock level, taking products from cooler to sales floor, opening cases and stocking on shelves in appropriate locations.
  • Removed trash, swept, and mopped floors for professional appearance.

Customer Service Representative

McDonalds
06.2021 - 11.2021
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

Education

High School Diploma -

Faith Custom Learning Center
Oregon City, OR
12.2023

Skills

  • Office Management
  • Scheduling
  • Administrative Support
  • Bookkeeping
  • Customer and Client Relations
  • Schedule Management
  • Verbal and Written Communication
  • Security Awareness

Timeline

Receptionist

Sugaring Nyc
05.2023 - 06.2023

Grocery Team Member

Fred Meyer
05.2022 - 08.2022

Customer Service Representative

McDonalds
06.2021 - 11.2021

High School Diploma -

Faith Custom Learning Center

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Kayla Anderson