Kayla Antoine
Windsor Mill,MD
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet personal and team goals.
Overview
9
9
years of professional experience
Work History
Front Desk Receptionist
Main Street Patients-Foundry Row
03.2020 - Current
- Maintains an organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Greets guests at front desk and engages in pleasant conversations while managing check-in process.
- Facilitates overall patient flow by notifying provider of patients’ arrival, being aware of delays, and communicating with patients and clinical staff.
- Registers new patients and updates existing patient demographics by collecting detailed patient information, including medical insurance information.
- Answers the telephone to make, confirm, reschedule and cancel appointments, send provider(s) messages for patients and other medical practices regarding a plethora of requests.
- Processes all outgoing medical record requests; including lawyers request and requests of patients transferring out of practice.
- Resolves patient issues quickly and notifies supervisor immediately when problems escalate.
- Completes all tasks in compliance with company policies and procedures.
- Maintains confidentiality of sensitive data to protect customer and business information.
Front Desk Receptionist
Towson Medical/UM SJMC
09.2016 - 03.2020
- Registered new patients and updated existing patient demographics by collecting detailed patient information including their medical insurance.
- Answered the telephone to make appointments, reschedule appointments, send provider(s) messages for patients and other medical practices.
- Collected balances on patient accounts.
- Facilitated overall patient flow by notifying provider of patients’ arrival, being aware of delays, and communicating with patients and clinical staff.
Lab Technician Assistant
University of Baltimore-Department of Science, Information, Arts and Technology
01.2015 - 01.2016
- Implemented computer software updates within all 5 computer labs.
- During open lab hours assisted faculty and students in troubleshooting and other problem solving inquiries as needed.
Office Processing Clerk II
Howard County Health Department
06.2014 - 10.2014
- Answered the phone and confucted patient check-ins.
- Logged new patient's toxicology and oral screening data into the computer program (SMART).
- Constructed edits to improve the Bureau Policy and Procedure Manual.
- Maintained organized files and stocked supplies to support team needs and maximize performance.
- Provided clerical support to the Director of Behavioral Health, Office Supervisor and other staff in the department employees by copying, faxing, and filing documents.
Education
11 Credits Towards Bachelor’s Degree In Nursing -
The Community College of Baltimore County
Essex, MDBachelor of Science in Business Administration-Specialization in Management -
University of Baltimore
05.2016
Skills
- Microsoft Office (Word, Excel)
- Epic
- Patient Relations
- Accounts Receivable
- AllScripts
- Team Collaboration
- Scheduling Appointments
- Listening Skills
- Sensitive Information Handling
- Telephone Etiquette
- Administrative Skills
- Bank Deposits
- Greet Visitors
- Answer Telephone Calls
- Reminder Calls
- Scheduling
Timeline
Front Desk Receptionist
Main Street Patients-Foundry Row
03.2020 - Current
Front Desk Receptionist
Towson Medical/UM SJMC
09.2016 - 03.2020
Lab Technician Assistant
University of Baltimore-Department of Science, Information, Arts and Technology
01.2015 - 01.2016
Office Processing Clerk II
Howard County Health Department
06.2014 - 10.2014
11 Credits Towards Bachelor’s Degree In Nursing -
The Community College of Baltimore County
Bachelor of Science in Business Administration-Specialization in Management -
University of Baltimore
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