Summary
Overview
Work History
Education
Skills
Timeline
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Kayla Arceneaux

Odessa,TX

Summary

Authorized to work in the US for any employer Versatile Crew Leader with experience directing others, managing tasks and monitoring work areas. Reputation for staying calm and poised even in stressful circumstances. Offering exemplary interpersonal and communication skills.

Overview

5
5
years of professional experience

Work History

Crew Leader

Great American Cookies
09.2018 - Current
  • Trained employees in time management and proper ways to complete job duties.
  • Monitored team members to verify work quality and address concerns.
  • Communicated effectively with upper management, team members, and customers to keep everyone informed.
  • Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.
  • Established positive relationships with customers and colleagues through high standards of customer service.
  • Pitched in to help with various job tasks, fill in for sick employees and complete projects.
  • Developed and implemented process improvements to increase productivity.
  • Supervised end-of-day cleanup activities to ensure clean workplace.
  • Unloaded materials from trucks.
  • Cross-Trained for sister company to be equipped to handle either store

Assistant Manager

MarQuette's Cake Studio
07.2021 - 06.2023
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Developed strategy to increase sales and drive profits.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Defined clear targets and objectives and communicated to other team members.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.

Education

High school diploma -

Richard Milburn Academy
Odessa, TX
05.2021

Business

OCTECHS
Odessa, TX

Skills

  • Customer Service (3 years)
  • Assistant Manager Experience
  • New Hire Training
  • Staff Support
  • Task Prioritization
  • Delegating Work

Timeline

Assistant Manager

MarQuette's Cake Studio
07.2021 - 06.2023

Crew Leader

Great American Cookies
09.2018 - Current

High school diploma -

Richard Milburn Academy

Business

OCTECHS

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Kayla Arceneaux