Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kayla Asencio

Memphis,TN

Summary

I am a very hardworking woman, whatever I want in life I get it. I love learning new things and opening my horizons up. I believe I can accomplish anything I put my mind to, and that is why I am so efficient at everything I do. My goal is to one day open up my own hotel and be successful one day like the Peabody or Ritz Carlton hotel.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Fuel Attendant

Kroger
Memphis, TN
08.2023 - Current
  • Prepared daily reports detailing sales figures, stock movement.
  • Do all the opening jobs which include counting lottery, counting all tills, ensuring everything is working, cleaning, etc
  • Did daily count and replenishment on all products
  • Ensuring age verification was correct and stock stayed full on display

Parking Attendant

Walt Disney World Company
Winter Garden, FL
05.2023 - 08.2023
  • This was a college program that I attended for about 3 months that helped me better understand the hospitality industry
  • Ensuring guest get the best experience ever
  • Making sure guests know where they park at and giving tram tickets to the young ones
  • Closing lots and opening lots
  • Having to drive the tram, or doing the spiels on the back on the tram
  • Having a positive attitude and engage conversations with all guests

Call Center Representative

Crisp Connections
Memphis, TN
09.2022 - 04.2023
  • Goal was to get transfers over to another representative who is trying to get medicare options
  • Have strong ability to handle certain customers and keep a positive attitude at all times
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.

Tour Guide

Graceland University
Memphis, TN
10.2021 - 06.2022
  • Had to study and learn everything about Elvis Presley
  • Had to take 10-15 guests at a time and take them on a 3 hour tour; with me speaking in deep depth about Elvis
  • The tour included Elvis whole house, all or majority of the museums, and then I would drop them off at Vernon Presley's Restaurant d
  • The tour included Elvis whole house, all or majority of the museums, and then I would drop them off at Vernon Presley's Restaurant
  • I had to ensure that guest had the best experience of their life

Education

Some College (No Degree) - Hospitality Management

University of Memphis
Memphis, TN

Skills

  • Problem-Solving
  • Punctual and Reliable
  • Teamwork and Collaboration
  • Flexible Schedule
  • Customer Service
  • Heavy Lifting
  • Sales Assistance

Certification

  • Serv Ready Certification
  • Forklift License

Timeline

Fuel Attendant

Kroger
08.2023 - Current

Parking Attendant

Walt Disney World Company
05.2023 - 08.2023

Call Center Representative

Crisp Connections
09.2022 - 04.2023

Tour Guide

Graceland University
10.2021 - 06.2022

Some College (No Degree) - Hospitality Management

University of Memphis

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Kayla Asencio