KAYLA A. SERRANO
CROWN POINT,IN
Summary
Quick learner with a strong ability to multi-task while thinking quickly and logically under pressure. Able to work independently, but also in a group setting. A detail-oriented team player who is creative, enthusiastic and likes to get things done efficiently. Takes initiative and is good at dealing with diverse groups of people. Compassionate, ethical, and professional. Dependable and eager to grow within a company. Experienced with planning and executing comprehensive project plans. Utilizes strong leadership and organizational skills to guide teams and ensure project milestones are met.
Overview
2
2
years of professional experience
Work History
Project Coordinator
Impact Networking
Hammond, IN
08.2024 - Current
- Coordinated project timelines, ensuring alignment with client expectations and resource availability.
- Managed cross-functional communication to facilitate project updates and stakeholder engagement.
- Developed project documentation, enhancing clarity and accountability across teams.
- Implemented process improvements that streamlined workflow and reduced operational delays.
- Led regular team meetings to assess project progress and address challenges proactively.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Kept projects on schedule by managing deadlines and adjusting workflows.
Client Operations Analyst
Impact Networking
Hammond, IN
09.2023 - 08.2024
- Analyzed operational data to identify process inefficiencies and recommend actionable improvements.
- Developed and implemented workflow documentation to standardize procedures across teams.
- Collaborated with cross-functional teams to streamline project management and enhance communication.
- Led initiatives to optimize resource allocation, resulting in improved project delivery timelines.
Education
Core 40 High School Diploma - undefined
Crown Point High School
Crown Point, INBachelor of Science - Computer Information Systems, Psychology
Indiana University
Gary, IN06.2027
Skills
- Project planning and development
- Team collaboration
- Stakeholder communications
- Document management
- Cross-functional collaboration
- Meeting facilitation
Timeline
Project Coordinator
Impact Networking
08.2024 - Current
Client Operations Analyst
Impact Networking
09.2023 - 08.2024
Core 40 High School Diploma - undefined
Crown Point High School
Bachelor of Science - Computer Information Systems, Psychology
Indiana University