Kayla A. Vickers
Richardson,TX
Summary
Professional with 7+ years of experience in client services, administrative operations, leadership, and problem-solving skills across higher education, hospitality, and social services. Adept at assessing client needs, resolving complex issues, and delivering efficient, high-quality interactions. Brings strong communication skills, attention to detail, and a commitment to building trusted relationships, organization, and optimal productivity. Experienced Enrollment Services Advisor with deep understanding of student registration and financial aid processes. Possess strong communication skills, adept at explaining complex information in clear, understandable terms. Known for problem-solving abilities and commitment to improving student experience. Previous roles involved streamlining budget expenditures, enhancing service delivery, and fostering positive relationships with students and faculty.
Overview
7
7
years of professional experience
Work History
Enrollment Services Advisor
Southern Methodist University
Dallas, TX
06.2025 - Current
- Provide an optimal level of enrollment process services to students and families in person, on the phone, or the ticketing database system to ensure successful enrollment or registration.
- Responsible for understanding the unique contributions each department in enrollment services provides such as financial aid packaging, budget expenditures, and transcript evaluations.
- Educate students on payment plans, tuition and reimbursement statements, and expected due dates.
- Execute deadlines, instructions and training to students and families to ensure submission of requirements on their student account.
- Answer questions about the first-year and transfer application process, track application status, schedule campus visits, answer general questions about academic scholarships, and verify that desired academic programs are available.
District Manager
James Carter Enterprises
Huntsville, TX
01.2021 - 05.2025
- Directly supervise 6 Managers and over 80 team members on addressing staffing issues, team building, and proficiency.
- Arrange board meetings with complex schedules by organizing travel arrangements, and providing financial reports.
- Lead biweekly meetings discussing customer growth and conducted semi annual performance reviews.
- Support local marketing initiatives through building relationships with the community to enhance brand presence driving sales by a 3% increase in the district.
- Coordinated business meetings between school districts and Chambers of Commerce organizations initiating new food and reading programs for the youth.
- Analyze profit and loss financial reports to compare current actual sales versus projection to provide budget allocations.
Office Assistant
Correctional Management Institute of Texas
Huntsville, TX
01.2019 - 06.2021
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Acting as a liaison between the director, internal groups, and external groups, ensuring effective communication by answering phone calls, emails, and in-person inquiries regarding any on-campus or off-campus programs.
- Maintain Outlook and event calendars to prioritize meetings, to ensure the Director's time is utilized efficiently.
- Input and update records in CMIT databases and Excel spreadsheets regarding new information from jails and sheriff's departments stationed in Texas.
- Process invoices, purchase orders, and expense reports, while maintaining records of budgets and expenditures for travel expenses.
- Assisting in preparing reports, presentations, and other materials for criminal justice training sessions, workshops, and conferences in Austin, Galveston, and Huntsville, Texas.
Education
Bachelor of Science - Criminal Justice, Sociology
Sam Houston State University
Skills
- Multitasking in fast-paced environments
- Leadership in customer service and communication
- Conflict resolution and crisis management
- Higher education administration
- Event and program coordination
- Microsoft Office suite proficiency
Involvement
Sigma Lambda Gamma National Sorority Inc.
Timeline
Enrollment Services Advisor
Southern Methodist University
06.2025 - Current
District Manager
James Carter Enterprises
01.2021 - 05.2025
Office Assistant
Correctional Management Institute of Texas
01.2019 - 06.2021
Bachelor of Science - Criminal Justice, Sociology
Sam Houston State University