Kayla Bailey
Cullman,AL
Summary
Accountable Insurance Representative with excellent client management and insurance plan understanding. Highly effective juggler of multiple competing responsibilities simultaneously. Proven history of exceptional time management and customer service.
Overview
13
13
years of professional experience
Work History
Insurance Department Supervisor
Sequence Health
10.2020 - Current
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Trained new employees on overall company and department-specific policies and procedures.
- Built relationships with current customers to maintain goodwill and gain additional business.
- Trained team members in successful strategies to meet operational and sales targets.
- Managed team of 8 employees, delegated tasks and held each employee accountable for completing assignments.
- Assigned tasks and established work schedules to staff to cover operational needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
Medical Assistant
Alabama Urology Associates
04.2017 - 11.2019
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Verified patient insurance coverage and collected required co-payments.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
Freight Lead
Academy Sports + Outdoors
08.2013 - 04.2017
- Loaded and unloaded trucks.
- Collaborated with team members to resolve challenges and improve productivity.
- Maintained clean and organized work area to improve efficiency and comply with regulations.
- Utilized proper lifting techniques to facilitate safe and efficient handling of freight.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Provided training and support to new associates to help provide high-quality customer service.
- Provided product and service recommendations to guide customers on products to meet varying needs.
Home Health Aide Coordinator
Caring Senior Service
03.2010 - 06.2013
- Offered transportation to and from appointments, shopping and other activities to help patient stay social, active and maintain access to essential items and services.
- Performed ambulation and exercise and completed household services to help patient maintain routine and lifestyle in familiar home environment.
- Worked collaboratively, functioned as effective member and encouraged and supported fellow team members to reach common goals.
- Checked vital signs and administered prescription medication under guidance and supervision of skilled nursing staff to facilitate basic health care services.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Documented patient information and care activities in electronic health record.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Facilitated personal hygiene management, feeding and ambulation.
- Transported patients between rooms and appointments or testing locations.
Education
High School Diploma -
Elkmont High School
Elkmont, AL05.2008
Certificate - Healthcare Science
Limestone County Career Technical Center
Athens, AL05.2008
Skills
- Business Development and Planning
- Regulatory Standards
- Coaching and Mentoring
- Administration and Reporting
- Problem Resolution
- Interactive Communication Skills
- Referral Verification
- Handling Complaints
- Time Management
- Resolving Operational Issues
- Conflict De-Escalation
- Workflow Optimization
Timeline
Insurance Department Supervisor
Sequence Health
10.2020 - Current
Medical Assistant
Alabama Urology Associates
04.2017 - 11.2019
Freight Lead
Academy Sports + Outdoors
08.2013 - 04.2017
Home Health Aide Coordinator
Caring Senior Service
03.2010 - 06.2013
High School Diploma -
Elkmont High School
Certificate - Healthcare Science
Limestone County Career Technical Center
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