Summary
Overview
Work History
Education
Skills
Additional Information
Certification
CLEARANCE
Timeline
Generic

Kayla Bailey

Temple Hills,MD

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Possess strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Proficient in evaluating system performance and security to enhance the user experience to its fullest potential.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Watch Officer

Department Of Defense
07.2022 - 05.2023
  • Provides detailed oriented documents via appropriate ticketing/ tracking systems
  • Collaborate with customers, teams, and management to resolve incidents
  • Performs Administrator functions, including creating, modifying and deletion of accounts across various systems
  • Monitor different servers throughout the day within the DOD using a database only specified DOD/DISA.
  • Provide summary reports to both technical and non-technical customers that address identification of the incident(s), steps taken resolve incident(s), and root cause of incident(s)
  • Prioritize and expedite resolution of urgent tickets
  • Monitor the operational health of various servers
  • Facilitate meetings with clients to discuss findings and errors in server database
  • Prepared working papers, reports and supporting documentation for findings
  • Manually test servers using domain created for the completion of the project
  • Remote into domains to ensure accuracy and free space
  • Disseminate reports to the designated office with data that adhered to the Standard Operating Procedure for each policy
  • Integrated intelligence activities into other military operations, plans and programs
  • Prepared and delivered investigative reports and briefings
  • Coordinated activities of subordinate personnel to support mission success
  • Assisted employees with resolving network problems at remote locations
  • Resolved issues and escalated problems with knowledgeable support and quality service

System Administrator

SAIC
03.2021 - 05.2022
  • Mentored new team members on contract administration processes
  • Created and maintained databases to track and record customer data
  • Worked with users to determine areas of technology in need of improved usability
  • Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability
  • Oversaw file system and storage upgrades while safeguarding data integrity and redundancy
  • Served as subject matter expert on proposed technology purchases
  • Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution
  • Tested software remotely and onsite for server sets to maintain operational readiness
  • Attended meetings to deliver status reports to key stakeholders
  • Maintained smooth operation of multi-user computer systems through collaboration with hardware and network engineers
  • Ensure that system security documentation is developed, maintained, reviewed, and updated on a continuous basis
  • Performed cybersecurity related duties by installing cybersecurity programs and antivirus protection software, granting user permissions, implementing user access controls, conducting audits and monitoring network/server performance, increasing cybersecurity performance by 74 percent

Information Technology Analyst

Core Systems
07.2019 - 06.2020
  • Provides advanced technical support to the United States Army and C-Suite Executives by identifying areas for technical improvement through hardware/software/process change and providing recommendations for upgrades, new desktop hardware, peripherals, and software
  • Serves as the Active Directory Administrator and Systems Administrator for federal software applications and databases by granting users permissions, monitoring users and networks for compliance and executing threat detection and response
  • Leads a cross-functional team for the email migration from Microsoft 365 to Army 365, applying Agile methodologies
  • Maximizes systems functionality by preparing SIPR/NIPR system application checks lists/requirements and spearheading software trainings for front-end users
  • Provides technical support by resolving ~75 Remedy IT tickets related to preparing Government Furnished Equipment (GFE), installing/removing/maintaining hardware, reimaging computers, rebooting/troubleshooting, conducting software tests and evaluation and deploying/configuring hardware, using Microsoft Visio, Word, Excel, PowerPoint
  • Provides technical writing support by developing Standard Operating Procedures (SOP), work instructions and telecommunications protocols/training materials for Citrix Systems, using Microsoft OneNote
  • Manage network servers and technology tools
  • Setup accounts using Active Directory and workstations deskside
  • Conduct meetings about new Window updates, server updates, etc.
  • Configured hardware and granted system permissions to new employees.
  • Maintained databases by entering, verifying, and backing up data
  • Installed, modified, and repaired software and hardware to resolve technical issues.

Business Analyst Intern

EZRA Tech
06.2018 - 08.2018
  • Collaborated with a cross-functional team to develop user functional requirements and met end-user goals by supporting strategic planning initiatives for 5+ applications
  • Translated IT/functional requirements into higher conceptual design to meet program performance, usability and scalability from all levels of stakeholders and conducted Requirements Traceability Matrix (RTM) updates
  • Coordinated strategic flow of business intelligence data to users and developed trainings sessions to educate technical concepts to non-technical staff
  • Creates and maintains system and user documentation for enhancements and system modifications.
  • Provide technical direction in an Agile sprint environment and develop solutions in accordance with the program's approved standards.
  • Act as a liaison between the IT development group and business units for the development and implementation of new systems and enhancement of existing systems
  • Evaluates new IT developments and evolving business requirements and recommends appropriate systems alternatives and/or enhancements to current systems.
  • Collaborated with Project Managers to define project scope, objectives, and deliverables. Assisted in project planning, resource allocation, and tracking project milestones to ensure timely completion.

Project Assistant/Technology Consultant

ADC MANAGEMENT SOLUTIONS
06.2016 - 08.2017
  • Served as the Sharepoint Administrator by overseeing the installation/upgrade process of Microsoft Sharepoint, managing user permissions, conducting troubleshooting and optimizing user experiences.
  • Maintained all project artifacts, deliverables and documents in a SharePoint Database and cloud, performed data retrieval/backups as needed.
  • Provided assistance with preparation of project-related reports, manuscripts and presentations
  • Offered technical support and troubleshot issues to enhance office productivity.
  • Assisted with the development of a yearly client-based Summer Youth Enrichment Program (SYEP) by formulating goals, initiatives and work plans focused on fostering positive work habits and valuable job skills to 150+ at- risk District Youth
  • Spearheaded the design of the SYEP database and execution process of converting paper-based files to Microsoft Cloud, increasing file accessibility and collaboration by 95 percent, using Microsoft Excel and Sharepoint
  • Provided data analytical support by conducting data mining to generate metric reports, measuring key project criteria/performance, and translating data into actionable insights to present to stakeholders, using Microsoft Office Suite
  • Guided ~15 administrative staff through technical troubleshooting and consulted with users to determine areas of improvements and propose creative solutions for the bottlenecks/production process, leading to a 65 percent increase in system efficiency
  • Provided meeting support by scheduling meetings, attending meeting with internal/external stakeholders, drafting agendas/minutes, and distributing agendas/minutes, using Microsoft Office Suite, Sharepoint and Zoom
  • Monitored project performance to identify areas of improvement and make adjustments.
  • Coordinated with cross-functional teams to resolve project issues and mitigate risks.
  • Provided detailed project status updates to stakeholders and executive management.

Education

Master of Science - Software Engineering

University of Maryland Global Campus
Adelphi, MD
05.2025

Bachelor of Science - Information Science & Systems

MORGAN STATE UNIVERSITY
Baltimore, MD
05.2019

Skills

  • SQL Sharepoint Business Matrix
  • Zoom Visio Windows/Apple OS
  • Microsoft Office Suite Excel Modeling Data and Host Security
  • Network Security
  • MAC OSX
  • Routing and Switching
  • Problem Solving
  • Deliverable Tracking
  • Pivot Tables
  • Business Analysis
  • Threat Intelligence
  • Active Directory
  • Remote Desktops
  • Oral & Written Communication Skills
  • Facilitating
  • Cross Functional Team Collaboration
  • DODNet/DISANet
  • Identity Management
  • Technical Support
  • Planning
  • Resource Requirements
  • Scheduling
  • Organizing
  • Expeditious Learner
  • Network Monitoring
  • Customer Requirements Analysis
  • Agile Principles
  • Identifying Backlogs
  • Risk Identification

Additional Information

  • Authorized to work in the US for any employer

Certification

CompTIA Security+

CompTIA Advanced Security Practitioner (CASP+)


CLEARANCE

  • Top Secret

Timeline

Watch Officer

Department Of Defense
07.2022 - 05.2023

System Administrator

SAIC
03.2021 - 05.2022

Information Technology Analyst

Core Systems
07.2019 - 06.2020

Business Analyst Intern

EZRA Tech
06.2018 - 08.2018

Project Assistant/Technology Consultant

ADC MANAGEMENT SOLUTIONS
06.2016 - 08.2017

Master of Science - Software Engineering

University of Maryland Global Campus

Bachelor of Science - Information Science & Systems

MORGAN STATE UNIVERSITY

Similar Profiles

CREATE PROFILE
Kayla Bailey