Summary
Overview
Work History
Education
Skills
Education and Training
Timeline
Generic

Kayla Bailey

Las Vegas

Summary

Skilled Reservation Specialist with background in managing reservation systems and providing superior customer service. Proven strengths include problem-solving, multitasking, and technical proficiency including experience with various booking software. Made significant impact in past roles by improving efficiency of reservation processes and enhancing guest satisfaction.

Overview

14
14
years of professional experience

Work History

Reservations Specialist

Palms Casino
02.2025 - Current
  • Reviewed existing reservations regularly to identify potential problems before they arose.
  • Created detailed reports of all reservations made on a daily basis.
  • Provided guidance and advice on travel plans when requested by customers.
  • Ensured compliance with applicable laws regarding safety regulations in the travel industry.
  • Recommended upgrades or additional services based on customer preferences.
  • Processed payments for bookings using credit card processing systems.
  • Responded promptly to customer inquiries via phone and email in a professional manner.
  • Followed up with clients after their trip was complete to confirm satisfaction with service received.
  • Performed data entry into reservation system and updated customer information as needed.

Bell Desk Dispatcher

Mirage Hotel
07.2021 - 07.2024
  • Managed a large volume of phone calls while ensuring accuracy in data entry.
  • Resolved customer complaints related to service issues or delays.
  • Coordinated with other dispatchers to ensure efficient delivery schedules were met.
  • Maintained logs of all incoming calls and assigned tasks.
  • Record all bell desk activities, what items to be delivered, where items are going to be delivered, who delivered items and time items was delivered.
  • Responded immediately to emergencies by initiating outbound calls to police agencies and emergency contacts.
  • Trained employees on triaging and dispatching procedures to properly handle daily calls.

Spa Coordinator

Mandalay Bay
06.2017 - 07.2021
  • Created a welcoming atmosphere for customers by greeting them warmly and responding to their needs in a timely manner.
  • Collaborated with massage therapists on developing customized packages designed specifically for individual clients.
  • Created weekly reports summarizing total number of bookings made along with amounts collected in revenue.
  • Organized special events such as bridal showers, birthday parties, corporate retreats and other gatherings at the spa.
  • Monitored stock levels of retail items for sale in the spa shop area ensuring sufficient quantities were available to meet customer demand.
  • Processed payments from clients using POS systems accurately while adhering to cash handling policies and procedures.
  • Coordinated with spa staff members on daily operations including inventory management, customer service and product sales.

Barista

Starbucks
01.2017 - 07.2018
  • Operated cash registers to process customer payments.
  • Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
  • Trained new baristas on company policies and procedures regarding food handling safety standards.
  • Ground beans for espresso shots according to individual customer specifications.
  • Stocked shelves with ingredients needed to make coffee drinks.
  • Placed orders with suppliers for delivery of products required for daily operations.
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.
  • Labeled containers of milk for use in coffee drinks according to expiration dates.
  • Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.

Front Desk Agent/Lead PBX Operator

Tahiti Village
01.2015 - 06.2017
  • Provided excellent customer service while upholding company policies.
  • Stayed current on promotions, discounts, packages, and offers available at the hotel.
  • Scheduled reservations for groups and special events.
  • Inputted guest information into computer system accurately and securely.
  • Provided information about hotel amenities, services, and local attractions.
  • Assisted with check-in and check-out procedures for guests.
  • Resolved customer complaints promptly and courteously.
  • Addressed customer needs in a timely manner.
  • Maintained cleanliness of lobby area at all times.
  • Collaborated with colleagues to ensure smooth operations of front desk area.
  • Processed payments accurately and efficiently.

Laundry Attendant

Four Seasons Hotel
03.2015 - 11.2015
  • Cleaned the laundry room and equipment regularly according to safety standards.
  • Removed lint from dryer screens after each load.
  • Ensured that all wash loads are balanced before starting the cycle.
  • Tested fabric softener dispensers for proper functioning prior to use.
  • Kept work area neat, clean and organized at all times.
  • Inspected linen for tears or stains and treated them accordingly.
  • Checked inventory levels of supplies such as soaps, detergents, and ordered more when needed.
  • Sorted and distributed clean linens, towels, and other items to designated areas.

Cashier Team Lead

Maui Disposal
01.2012 - 11.2014
  • Inspected containers for hazardous materials or debris before loading them onto trucks.
  • Reported any malfunctions or damages to supervisor immediately.
  • Maintained records of collected materials and waste disposal.
  • Weighed incoming loads with digital scales to document weight prior to unloading.
  • Developed strategies for increasing the efficiency of recycling operations.
  • Cleaned up spills at landfill sites using appropriate safety procedures.
  • Trained new cashiers on proper use of registers and store policies.
  • Performed daily opening and closing procedures for the register area.
  • Processed payments promptly for customers to exceed productivity standards.

Cashier

McDonald's
02.2012 - 06.2014
  • Greeted customers and answered any questions they had about the store's products and services.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Stocked shelves with merchandise when needed.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Answered customer inquiries regarding store policies and procedures.

Education

High School Diploma -

Henry Perrine Baldwin High School
05-2014

Skills

  • Customer service
  • Phone communication
  • Conflict resolution
  • Time management
  • Team collaboration
  • Typing speed
  • Communication skills
  • Multitasking Abilities
  • Problem-solving
  • Self motivation
  • Adaptability

Education and Training

other

Timeline

Reservations Specialist

Palms Casino
02.2025 - Current

Bell Desk Dispatcher

Mirage Hotel
07.2021 - 07.2024

Spa Coordinator

Mandalay Bay
06.2017 - 07.2021

Barista

Starbucks
01.2017 - 07.2018

Laundry Attendant

Four Seasons Hotel
03.2015 - 11.2015

Front Desk Agent/Lead PBX Operator

Tahiti Village
01.2015 - 06.2017

Cashier

McDonald's
02.2012 - 06.2014

Cashier Team Lead

Maui Disposal
01.2012 - 11.2014

High School Diploma -

Henry Perrine Baldwin High School

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