Kayla Baker
Scottsville,VA
Summary
Goal-driven Healthcare Administration professional well-versed in training and managing employees to provide exceptional resident services. Highly organized and hardworking with excellent planning and program management skills. Dedicated nursing leader with excellent unit management skills. Licensed in Virginia.
Overview
18
18
years of professional experience
Work History
Unit Manager
Albemarle Health and Rehab
02.2024 - Current
- Assisted in development and implementation of policies, procedures, and regulations for unit operations.
- Handled complaints from patients and families and immediately took steps for quick resolution and to prevent reoccurrence.
- Oversaw RNs, LPNs, nursing aides, medical clerks and support staff and performed staffing scheduling duties.
- Met with nursing staff and support personnel to plan services, programs and activities.
- Protected patients and employees by developing and interpreting infection-control policies and protocols and maintained patient confidence by monitoring confidential information.
- Maintained adequate stock of medications, supplies and equipment to meet patient needs.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Led staff meetings to keep team informed of departmental changes and provide opportunities for nurses to share ideas and concerns.
- Implemented care plans for patient treatment after assessing physician medical regimens.
Licensed Practical Nurse
Albemarle Health and Rehab
04.2019 - 02.2024
- Work in a skilled rehab unit
- Gathered lab specimens, ordered testing, and interpreted results to diagnose patients.
- Obtain vitals
- Administered controlled narcotics, inserted IVs, and performed catheterizations.
- Wound care
- Obtaining new doctor orders and adding the orders to patients chart
- Answer phones and call to set up follow up appointments with doctor offices.
- Used aseptic techniques to provide sterilized wound care and dressing applications.
- Performed routine evaluations of each patient's status, needs, and preferences.
- Assisted with admissions, appointments, transfers, and discharges.
Wait staff
Michie Tavern
10.2013 - 01.2019
- Served as a waitress
- Help get food and other things ready before the lunch hours started
- Operated the register
- Worked as a team with other co-workers
- Clean restaurant every day before and after shift
- Assisted with making the schedules for the wait staff.
- Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
- Explained menu items and preparation methods to provide high level of customer service and promote dining atmosphere.
Surgery Assistant
Charlottesville Oral Surgery
05.2015 - 04.2016
- Greeted and prepared patients for dental examinations
- Cleaned patient's teeth
- Assisted the dentist with teeth extractions, sinus lifts, and implant placements
- Worked as a team with the other assistants for the weekly office cleaning
- Cleaned x-ray machines
- Helped order supplies and restock them
- Answered phones, called insurances, called patients about payment before their appointment.
Office Assistant
Heritage Hall Nursing Home
11.2006 - 01.2011
- Maintained a part-time position while completing college preparatory classes in high school
- Answered multi-line phone
- Correctly transferred phone calls to different departments
- Completed account payables and sent them to the home office
- Made trips to the banks for deposits
- Filed and organized the paperwork for the office
- Assisted with payroll
- Maintained patient and staff confidentiality while providing the highest levels of customer service.
Education
Practical Nursing - Nursing
ECPI University
Richmond, VA06.2018
Pre-requisite classes - undefined
Piedmont Virginia Community College
Charlottesville, VA01.2017
High School Diploma - undefined
Buckingham County High School
06.2010
Skills
- Nurse scheduling
- Medication monitoring
- Safety enforcement
- Infection Control
- Critical Thinking
- Staff Coaching and Mentoring
- Superior nursing services
- Compassionate Care
- Clinical Leadership
- Clinical assessment
- Medical Documentation
- Patient Care
Timeline
Unit Manager
Albemarle Health and Rehab
02.2024 - Current
Licensed Practical Nurse
Albemarle Health and Rehab
04.2019 - 02.2024
Surgery Assistant
Charlottesville Oral Surgery
05.2015 - 04.2016
Wait staff
Michie Tavern
10.2013 - 01.2019
Office Assistant
Heritage Hall Nursing Home
11.2006 - 01.2011
Practical Nursing - Nursing
ECPI University
Pre-requisite classes - undefined
Piedmont Virginia Community College
High School Diploma - undefined
Buckingham County High School
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