Kayla Ballard
McKinney,TX
Summary
Dynamic and results-driven professional with experience at Costco Wholesale, excelling in patient care and service delivery. Proven ability to enhance patient satisfaction through effective communication and conflict resolution. Skilled in insurance verification and EMR systems, consistently achieving operational efficiency and accuracy in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Hearing Aid Dispenser Apprentice
Costco Wholesale
McKinney, TX
10.2023 - 02.2024
- Performed audiology screenings and tympanometry tests, explaining results to patients with clarity and empathy.
- Ordered hearing aids and coordinated service with manufacturers.
- Cleaned and serviced devices, maintaining equipment quality and increasing patient satisfaction.
- Provided personalized care and education to patients during fittings and follow-up visits.
Cashier
Costco Wholesale
McKinney, TX
08.2020 - 10.2023
- Processed 100+ customer transactions per day with 99.9% accuracy.
- Delivered high-touch service, earning recognition for professionalism and patience in a fast-paced setting.
- Trained new team members in POS systems and member service protocols.
Pro Shop Coordinator
Life Time Athletic
Plano, TX
05.2017 - 03.2019
- Managed scheduling for tennis professionals, collected payments, and resolved member issues.
- Handled all purchasing and invoice reconciliation for the pro shop; maintained 100% accuracy in daily financial closeouts.
- Sent daily financial reports to corporate and maintained records for COGS and inventory tracking.
Medical Receptionist
Comprehensive Pain Management
Lewisville, TX
10.2016 - 03.2017
- Checked in patients, verified insurance, completed referrals, and managed front desk operations.
- Scheduled appointments, processed prior authorizations, and collected co-pays and balances.
- Created new patient charts and built a loyal clientele through friendly, consistent service.
Patient Advocate / Front Desk
Rapid Med Urgent Care
Double Oak, TX
12.2014 - 10.2016
- Served as a first point of contact for patients; managed check-ins, insurance, and referral documentation.
- Coordinated communication between providers and patients, ensuring efficient appointment flow.
- Handled prescription refill requests, medical records, and incoming faxes with accuracy and confidentiality.
Education
Bachelor of Arts -
Southern Methodist University
Dallas, TXHigh School Diploma -
Lake Dallas High School
Corinth, TXSkills
- Front Desk Operations & Scheduling
- Multi-Line Phone Systems
- Patient Check-In/Out & Charting
- Insurance Verification & Referrals
- HIPAA Compliance
- Customer Service & Conflict Resolution
- Medical Records Management
- Microsoft Office Suite
- POS Systems
Timeline
Hearing Aid Dispenser Apprentice
Costco Wholesale
10.2023 - 02.2024
Cashier
Costco Wholesale
08.2020 - 10.2023
Pro Shop Coordinator
Life Time Athletic
05.2017 - 03.2019
Medical Receptionist
Comprehensive Pain Management
10.2016 - 03.2017
Patient Advocate / Front Desk
Rapid Med Urgent Care
12.2014 - 10.2016
Bachelor of Arts -
Southern Methodist University
High School Diploma -
Lake Dallas High School
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