Summary
Overview
Work History
Education
Skills
Timeline
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Kayla Balls

Bowling Green,KY

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Corporate Travel position. Ready to help team achieve company goals.

Overview

8
8
years of professional experience

Work History

Corporate Travel Consultant

Onriva
04.2023 - Current
  • Maintained thorough knowledge of industry trends and developments to provide informed guidance to clients navigating a dynamic marketplace.
  • Booked tickets for air, hotel, and ground transportation.
  • Navigated multiple Sabre PCCs simultaneously.
  • Communication to customers via phone, chat and email.
  • Research and resolve customer service concerns
  • Saved clients on overall travel costs by finding most affordable ticket and lodging options.
  • Provided exceptional customer service by addressing inquiries promptly and resolving issues efficiently, fostering long-term client loyalty.


Carry-Out Team Leader

Rafferty’s Restaurant
09.2021 - 04.2023
  • Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
  • Trained new team members on restaurant procedures, menu items, and performance strategies.
  • Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
  • Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
  • Maintained cleanliness standards throughout dining areas, contributing to a positive dining experience for guests.
  • Monitored new server performance and offered continuous support throughout training period.
  • Enhanced customer satisfaction by providing efficient and friendly service during peak hours.

Server/Bartender/Part-Time Manager

Rooster’s Restaurant
01.2016 - 09.2021
  • Duties include but are not limited to familiarizing guess with menu and daily specials, accurately recording food and drink order, running multi-course meals, and tallying bills
  • Lead in training new servers and bartenders
  • Menu knowledge; memorize details of daily specials, seasonal menus, and items
  • Bartender’s duties include preparing and serving drinks to clients directly or through waiters, keeping bar equipment clean, preventing customers excessive drinking, maintaining stock and creating bar menus
  • Managerial responsibilities have included training new staff, serving as back-up in all areas including kitchen, communicating with vendors, end of day accounting and reconciliations as well as resolving customer service issues.

Education

Diploma -

Lawrence North High School

Western Kentucky University

Skills

  • Microsoft Office
  • Exceptional customer service
  • Sabre Red 360
  • CRM Software - Salesforce
  • Critical Thinking
  • Active Listening
  • Customer Resolutions
  • High volume environments
  • Strong Communication Skills

Timeline

Corporate Travel Consultant

Onriva
04.2023 - Current

Carry-Out Team Leader

Rafferty’s Restaurant
09.2021 - 04.2023

Server/Bartender/Part-Time Manager

Rooster’s Restaurant
01.2016 - 09.2021

Diploma -

Lawrence North High School

Western Kentucky University

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Kayla Balls